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LSUintheNW
LSU Fan
Here and there
Member since Aug 2009
32657 posts

re: What's the problem at Popeyes?
quote:

Can you imagine of Popeyes had CFA type customer service?

Place would be unstoppable


Post Falls, ID....best damned Popeyes out there. I'll be swinging by in a couple of weeks.


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pbro62
LSU Fan
Baton Rouge
Member since May 2016
5410 posts

re: What's the problem at Popeyes?
One in Bay St Louis is terrific. Most in BR are poorly run I find.


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cgrand
New Orleans Pelicans Fan
HAMMOND
Member since Oct 2009
27156 posts

re: What's the problem at Popeyes?
quote:

You ordered a two-piece spicy with red beans and rice? No, you got a three piece mild with green beans. There are two biscuits in the bag. Why? Because the AlTron 4800 knew you were a little weak in terms of gut flora, and that you needed some easy chicken work to go with that necessary vegetable matter. The lack of red beans and rice is to teach you humility; the extra biscuit is to remind you that blessings, while random and surprising, are real. God might not respond, but he doesn’t cheat you. Neither does Popeyes.

quote:

Sometimes you need to be told no. When that time arrives, Popeyes is happy to deliver.
This post was edited on 6/9 at 1:29 pm


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100
CHEDBALLZ
LSU Fan
South Central LA
Member since Dec 2009
19551 posts

re: What's the problem at Popeyes?
I went to one in Pearland Sat night. Ordered a 3pc Spicy wing dinner. Had to pull around, wait was 7 minutes. Sat there and waited 10 minutes. Went inside and the girl working the drive through forgot to give the person filling my order the ticket or some bull shite. Anyway I asked the latino manager for a couple extra wings for my troubles and she obliged.


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60
ThuperThumpin
Member since Dec 2013
3753 posts

re: What's the problem at Popeyes?
quote:

RIP Burger Barn. Gone, but not forgotten.


Had kin that worked there. I understand it was a Jena institution but the one time I ate there it was terrible.


trident
Tennessee Fan
Member since Jul 2007
4255 posts

re: What's the problem at Popeyes?
one day go into the place and watch them make the chicken in the back. They are busting their ass, it is a very long process. They aren't just sitting there doing nothing. Frying chicken takes time


The Spleen
Alabama Fan
Member since Dec 2010
34449 posts

re: What's the problem at Popeyes?
quote:

one day go into the place and watch them make the chicken in the back. They are busting their ass, it is a very long process. They aren't just sitting there doing nothing. Frying chicken takes time





Yeah, I've watched them do it as well. It does not look like fun.


BitBuster
LSU Fan
Lafayette
Member since Dec 2017
1185 posts

re: What's the problem at Popeyes?
Popeyes Training Video (YouTube)
This post was edited on 6/9 at 2:58 pm


Cosmo
Houston Astros Fan
glassman's guest house
Member since Oct 2003
105159 posts

re: What's the problem at Popeyes?
The popeyes by me has surprisingly good service

Still usually have to pull up for spicy though


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GynoSandberg
New Orleans Saints Fan
Member since Jan 2006
68022 posts

re: What's the problem at Popeyes?
quote:

Interestingly, both the Popeye's brand and BK are owned by the same holding company, Restaurant Brand International...



Theyve only been under the RBi umbrella a few years now though. The issues existed before RBI acquired them

Every issue Popeyes has derives from too many menu choices imo. But the variety is also one of the big draws. Wait time? They are hand battering and frying 5 different proteins as well as Shrimp, French fries, pies, fish. Bone in chicken takes 15 minutes alone to fry. They’re making 6 different side items and biscuits. Got the wrong food? Too many options for a minimum wage worker to process and sort through. Apathetic customer service? They’re frustrated by the amount of work and attention to detail needed to execute a Popeyes menu.

If Popeyes went to selling only one type of chicken finger, French fries and biscuits, the issues would not persist. Menu simplicity allows the Canes and CFA of the world to thrive.
This post was edited on 6/9 at 3:20 pm


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ragincajun03
LA-Lafayette Fan
Energy Capital of the World, TX
Member since Nov 2007
14234 posts

re: What's the problem at Popeyes?
Popeyes in Sugar Land might be the best run Popeyes I’ve ever been to. It’s amazing. Never had received a wrong order, had to pull up for any more than MAYBE 2 minutes once (been there 40+ times), and always get fresh, hot food.

There’s one off Grand Parkway in Richmond, though, a mile outside of SL city limits, that might be as bad as the one in Jennings for customer service. Will never go there ever again, and place is nasty as shite. Think it’s owned by the same person who owns the gas station it’s attached to, and that gas station was legit price gouging on bottles of water during the freeze this past winter.


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Carson123987
Texas Fan
Middle Court at the Rec
Member since Jul 2011
64673 posts

re: What's the problem at Popeyes?
when i lived in Houston it was all Mexicans that worked at Popeyes. food and service were outstanding


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Gris Gris
LSU Fan
OTIS!NO RULES FOR SAUCES ON STEAK!!
Member since Feb 2008
42415 posts

re: What's the problem at Popeyes?


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BitBuster
LSU Fan
Lafayette
Member since Dec 2017
1185 posts

re: What's the problem at Popeyes?
quote:

Every issue Popeyes has derives from too many menu choices imo. But the variety is also one of the big draws. Wait time? They are hand battering and frying 5 different proteins as well as Shrimp, French fries, pies, fish. Bone in chicken takes 15 minutes alone to fry. They’re making 6 different side items and biscuits.


Surely there are some items they could cut from the menu. Don't the shrimp and fish need to be in a totally separate fryer from chicken, for health safety reasons? Could the apple pie be axed and, instead, offer soft serve icecream and shakes? Or, something that doesn't need to be cooked/fried.

They way you put it, it seems like they're unduly burdening their minimum wage staff for variety. Their spreadsheets only see the money they get from sales, not customer service, or employee satisfaction.


YungFO
LSU Fan
Dallas
Member since Mar 2018
946 posts

re: What's the problem at Popeyes?
I think it has a lot to do with where you live and the talent pool that these workers are being pulled from.

One time at a Popeyes on Airline in Metairie, I got asked "What the frick you want?" when I pulled up to the drive thru.

I now live in Dallas, and am greeted very pleasantly and have excellent service whenever I go to Popeyes.
This post was edited on 6/9 at 4:04 pm


notiger1997
Metairie
Member since May 2009
49564 posts

re: What's the problem at Popeyes?
quote:

I think it has a lot to do with where you live and the talent pool that these workers are being pulled from.


This is surely most of the issue. I'm assuming most are also franchises so some of it has to do with how good the owner is or how much he cares.


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GynoSandberg
New Orleans Saints Fan
Member since Jan 2006
68022 posts

re: What's the problem at Popeyes?
quote:

They way you put it, it seems like they're unduly burdening their minimum wage staff for variety. Their spreadsheets only see the money they get from sales, not customer service, or employee satisfaction.


Franchisor pulls their cut from the top line and the AUV of a Popeyes has increased year over year going on 6-7 years I believe. Theyre getting theirs. Though they did cut out some menu items, so maybe they see the issue. But they are reintroducing another nugget which will compound the issue


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Stadium Rat
LSU Fan
Metairie
Member since Jul 2004
8539 posts

re: What's the problem at Popeyes?
quote:

I'm guessing it's their pay schedule. Generally with employees, you get what you pay for.
We had Popeyes last night. We went in because, "Hey that line isn't too bad". We still had a long wait.

I told Mrs. Rat that if they paid $15 an hour, they could double their income. People love the food, but hate the attitude. Higher pay would mean workers would value their job. They could put twice as many customers through the drive thru if the service was efficient.


notiger1997
Metairie
Member since May 2009
49564 posts

re: What's the problem at Popeyes?
quote:

I told Mrs. Rat that if they paid $15 an hour, they could double their income. People love the food, but hate the attitude. Higher pay would mean workers would value their job.


I highly doubt that.


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hubertcumberdale
LSU Fan
Member since Nov 2009
2939 posts

re: What's the problem at Popeyes?
quote:


Had kin that worked there. I understand it was a Jena institution but the one time I ate there it was terrible.




My dad is from there and have a camp on Little River/Catahoula lake. Ate there many many times growing up, really sad that it burned down. It had pretty good milk shakes and burgers. Also, they had really good breakfast. We always made jokes about the breakfast bc instead of having individually wrapped butter packets, they would just put out a huge arse bowl of butter for customers to serve themselves. Good memories.
This post was edited on 6/9 at 5:01 pm


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