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Posted on 6/9/21 at 1:17 pm to BitBuster
One in Bay St Louis is terrific. Most in BR are poorly run I find.
Posted on 6/9/21 at 1:27 pm to Btrtigerfan
quote:
You ordered a two-piece spicy with red beans and rice? No, you got a three piece mild with green beans. There are two biscuits in the bag. Why? Because the AlTron 4800 knew you were a little weak in terms of gut flora, and that you needed some easy chicken work to go with that necessary vegetable matter. The lack of red beans and rice is to teach you humility; the extra biscuit is to remind you that blessings, while random and surprising, are real. God might not respond, but he doesn’t cheat you. Neither does Popeyes.
quote:
Sometimes you need to be told no. When that time arrives, Popeyes is happy to deliver.
This post was edited on 6/9/21 at 1:29 pm
Posted on 6/9/21 at 1:29 pm to BitBuster
I went to one in Pearland Sat night. Ordered a 3pc Spicy wing dinner. Had to pull around, wait was 7 minutes. Sat there and waited 10 minutes. Went inside and the girl working the drive through forgot to give the person filling my order the ticket or some bullshite. Anyway I asked the latino manager for a couple extra wings for my troubles and she obliged.
Posted on 6/9/21 at 1:38 pm to hubertcumberdale
quote:
RIP Burger Barn. Gone, but not forgotten.
Had kin that worked there. I understand it was a Jena institution but the one time I ate there it was terrible.
Posted on 6/9/21 at 1:45 pm to BitBuster
one day go into the place and watch them make the chicken in the back. They are busting their arse, it is a very long process. They aren't just sitting there doing nothing. Frying chicken takes time
Posted on 6/9/21 at 2:05 pm to trident
quote:
one day go into the place and watch them make the chicken in the back. They are busting their arse, it is a very long process. They aren't just sitting there doing nothing. Frying chicken takes time
Yeah, I've watched them do it as well. It does not look like fun.
Posted on 6/9/21 at 2:55 pm to The Spleen
Posted on 6/9/21 at 3:00 pm to BitBuster
The popeyes by me has surprisingly good service
Still usually have to pull up for spicy though
Still usually have to pull up for spicy though
Posted on 6/9/21 at 3:19 pm to BigDropper
quote:
Interestingly, both the Popeye's brand and BK are owned by the same holding company, Restaurant Brand International...
Theyve only been under the RBi umbrella a few years now though. The issues existed before RBI acquired them
Every issue Popeyes has derives from too many menu choices imo. But the variety is also one of the big draws. Wait time? They are hand battering and frying 5 different proteins as well as Shrimp, French fries, pies, fish. Bone in chicken takes 15 minutes alone to fry. They’re making 6 different side items and biscuits. Got the wrong food? Too many options for a minimum wage worker to process and sort through. Apathetic customer service? They’re frustrated by the amount of work and attention to detail needed to execute a Popeyes menu.
If Popeyes went to selling only one type of chicken finger, French fries and biscuits, the issues would not persist. Menu simplicity allows the Canes and CFA of the world to thrive.
This post was edited on 6/9/21 at 3:20 pm
Posted on 6/9/21 at 3:22 pm to BitBuster
Popeyes in Sugar Land might be the best run Popeyes I’ve ever been to. It’s amazing. Never had received a wrong order, had to pull up for any more than MAYBE 2 minutes once (been there 40+ times), and always get fresh, hot food.
There’s one off Grand Parkway in Richmond, though, a mile outside of SL city limits, that might be as bad as the one in Jennings for customer service. Will never go there ever again, and place is nasty as shite. Think it’s owned by the same person who owns the gas station it’s attached to, and that gas station was legit price gouging on bottles of water during the freeze this past winter.
There’s one off Grand Parkway in Richmond, though, a mile outside of SL city limits, that might be as bad as the one in Jennings for customer service. Will never go there ever again, and place is nasty as shite. Think it’s owned by the same person who owns the gas station it’s attached to, and that gas station was legit price gouging on bottles of water during the freeze this past winter.
Posted on 6/9/21 at 3:25 pm to BitBuster
when i lived in Houston it was all Mexicans that worked at Popeyes. food and service were outstanding
Posted on 6/9/21 at 3:33 pm to BitBuster
Posted on 6/9/21 at 3:53 pm to GynoSandberg
quote:
Every issue Popeyes has derives from too many menu choices imo. But the variety is also one of the big draws. Wait time? They are hand battering and frying 5 different proteins as well as Shrimp, French fries, pies, fish. Bone in chicken takes 15 minutes alone to fry. They’re making 6 different side items and biscuits.
Surely there are some items they could cut from the menu. Don't the shrimp and fish need to be in a totally separate fryer from chicken, for health safety reasons? Could the apple pie be axed and, instead, offer soft serve icecream and shakes? Or, something that doesn't need to be cooked/fried.
They way you put it, it seems like they're unduly burdening their minimum wage staff for variety. Their spreadsheets only see the money they get from sales, not customer service, or employee satisfaction.
Posted on 6/9/21 at 3:56 pm to BitBuster
I think it has a lot to do with where you live and the talent pool that these workers are being pulled from.
One time at a Popeyes on Airline in Metairie, I got asked "What the frick you want?" when I pulled up to the drive thru.
I now live in Dallas, and am greeted very pleasantly and have excellent service whenever I go to Popeyes.
One time at a Popeyes on Airline in Metairie, I got asked "What the frick you want?" when I pulled up to the drive thru.
I now live in Dallas, and am greeted very pleasantly and have excellent service whenever I go to Popeyes.
This post was edited on 6/9/21 at 4:04 pm
Posted on 6/9/21 at 3:59 pm to YungFO
quote:
I think it has a lot to do with where you live and the talent pool that these workers are being pulled from.
This is surely most of the issue. I'm assuming most are also franchises so some of it has to do with how good the owner is or how much he cares.
Posted on 6/9/21 at 4:01 pm to BitBuster
quote:
They way you put it, it seems like they're unduly burdening their minimum wage staff for variety. Their spreadsheets only see the money they get from sales, not customer service, or employee satisfaction.
Franchisor pulls their cut from the top line and the AUV of a Popeyes has increased year over year going on 6-7 years I believe. Theyre getting theirs. Though they did cut out some menu items, so maybe they see the issue. But they are reintroducing another nugget which will compound the issue
Posted on 6/9/21 at 4:07 pm to The Spleen
quote:We had Popeyes last night. We went in because, "Hey that line isn't too bad". We still had a long wait.
I'm guessing it's their pay schedule. Generally with employees, you get what you pay for.
I told Mrs. Rat that if they paid $15 an hour, they could double their income. People love the food, but hate the attitude. Higher pay would mean workers would value their job. They could put twice as many customers through the drive thru if the service was efficient.
Posted on 6/9/21 at 4:45 pm to Stadium Rat
quote:
I told Mrs. Rat that if they paid $15 an hour, they could double their income. People love the food, but hate the attitude. Higher pay would mean workers would value their job.
I highly doubt that.
Posted on 6/9/21 at 5:00 pm to ThuperThumpin
quote:
Had kin that worked there. I understand it was a Jena institution but the one time I ate there it was terrible.
My dad is from there and have a camp on Little River/Catahoula lake. Ate there many many times growing up, really sad that it burned down. It had pretty good milk shakes and burgers. Also, they had really good breakfast. We always made jokes about the breakfast bc instead of having individually wrapped butter packets, they would just put out a huge arse bowl of butter for customers to serve themselves. Good memories.
This post was edited on 6/9/21 at 5:01 pm
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