re: Has something gone wrong at AT&T - like company wide?

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They bought DIRECTV and ran a great company into the ground,

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That’s an understatement. DIRECTV went from the absolute best customer service to absolute shite in a manner of weeks.

AT&T could be used as a collegiate specimen for everything that’s wrong with campaign finance. They’re a utility that provides an inferior product to most of their customers and still get plenty of govt cash.

They have 13 lobbyists on their report to the State ethics website. Start calling out legislators that take their money.

Other than her rack, Lily is one butt arse ugly broad.

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It’s upper management and union company shite deals that’s your real problem. You’re just not in the weeds to see it.

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I would say you have a good point with this, and I have (in the far too distant past, unfortunately) dealt with a few good AT&T employees. However, I've had the same, recurring problems with every single service or product and every single individual from that company I have had the unfortunate hassle of dealing with. That's been the case for a decade or more now.

Hell, I once had a sales rep who was dealing with me about a phone. I had AT&T wireless service in my name and the tv/internet was in the name of the girl I was living with at the time. Two different accounts in two different names. The brain trust I was dealing with in regards to the cell phone somehow managed to completely change our internet and tv package. I didn't know it until I got my next bill and it was $100+ more. I called and they credited the account and supposedly fixed the problem. The next month's bill was the same, $100+ higher than usual.

I called and talked to 4 people who could barely speak English before I got to a guy out of Kansas who could actually do something. He told me that he had no idea how the girl did what she did. He said even if he wanted to do it, he had no idea how to go about it.

Two hours later, including 30+ minutes with him and having to convince him that I didn't want DirecTV and wanted to keep Uverse TV he got my bill under what I was paying originally with another year of the promo rate.

All of that should have never happened. Hell, it was deemed nearly impossible by the guy who fixed it.

It is that level of incompetence, coupled with what seems like company-wide indifference to the customer that is paying increasingly more every year to be fricked over, that makes me hate every single thing about that useless company.

And believe me, if I had another option for internet where I am, I'd leave AT&T in a heartbeat.

This is also what I am seeing, I do consulting, Engineering for AT&T/ T and they are trying to buy out all of the experienced techs, splicers and Managers and replace them with ( less world knowledgeable people) if you know what I mean,

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DIRECTV went from the absolute best customer service to absolute shite in a manner of weeks.


Yep. I saw it happen in real time. They were the Chick Fil A of a media company. Great product, great company, great service. Their team was amazing to work with

AT&T bought most of them out and the rest said I’m out once they saw the shitshow at AT&T

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Former AT&T Management here. You're speaking in half truths at best. I worked for AT&T for almost a decade, and knew / interacted with employees in every department. I did all of my training / management training in Dallas, where you are now, and can tell you that what they teach and have taught is the real deal. Where they failed, was letting old Bellsouth employee's say "f that" and refuse to grow and adapt to new methodologies. I've taken it out of the company and have had tremendous success with it. The problem is unionized employees that think they have the God-given right to make 100% of their sons football practices instead of helping the company, even once, take care of a large wait list of customers that are out of service and the companies never dying quest to cut costs.

The company is far from perfect, but lets not act like the entitled culture of the employees and many, MANY level 1 managers isn't also a problem. I'll never understand how 2008 made the automotive industry wake up but not the communications industry. The company is locked in to ridiculous contracts with its union and has no choice but to cut everything else.. and this is coming from someone who isn't the companies biggest fan. Even in Louisiana, they are having to abide by Chicago / Detroit like union demands.

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And believe me, if I had another option for internet where I am, I'd leave AT&T in a heartbeat.

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So you either live in an apartment complex that sold its soul to AT&T and fricked their residents out of a choice or you live in a very rural area. The rural areas have long been the bane of AT&T higher ups for quite sometime and the cable in rural areas have been seriously neglected as a result.

F AT&T. Cut all of my ties to them a few years ago, and it was one of the better decisions that I have ever made.

My AT & T WIFI went down once and couldnt get any help remotely.

They sent a "tech". College aged son at home while I'm at work and he let's the "tech" in at 10am.

Called son at 11am to check on things...no change.

Son calls me at noon to say no change and the "tech" is on the sofa talking on the phone.

#2 son gets home from high school at 3 pm and the "tech" is on the sofa playing Candy Crush.

I get home at 5:30pm and the "tech" is still farting around on his phone with no improvement in our service.

I asked him what the frick has he been doing since 10 am this morning?

He says, "I usually work on the trench digging crew, but they promoted me yesterday."

His polo shirt had AT&T on the left and...

Communications Workers of America
Local IDGAF on the right.

AT&T is nothing more than a monopoly for lots of people, myself included. What ever happened with the breakup years ago is nothing more than a memory.