re: Has something gone wrong at AT&T - like company wide?

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AT&T is the worst company in the history of companies.

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Agreed. I've told multiple issues I've had with that piece of shite company on here. The worst of which was being accused of being a thief.

Their app can’t even tell me what my fricking bill will be. It is a complete piece of shite that doesn’t load. Absolute garbage for a tech company.

Cingular has sucked since inception, just because they sucked when they changed their name to AT&T and still suck today. This isn't covid related.

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Their app can’t even tell me what my fricking bill will be. It is a complete piece of shite that doesn’t load. Absolute garbage for a tech company.

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Somehow they managed to completely dicker the chat function that kept you from having to speak to someone who can't speak English, too.

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Yes there are major issues with upper management at AT&T. Unfortunately the techs and lower level management are pressed on things that the average customer could give a f about. They mostly want to do their jobs and give good service to the customer but are handcuffed by the higher ups. Just recently left the company and have been frustrated with the lazy being rewarded because their numbers look good on a spread sheet. I could keep going on and will monitor this thread but I’m out of there and happy about being gone. Miss the guys and gals I worked with but not the bull shite.

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I used to work for a global behemoth like ATT and there were layers and layers of people/mgt and rarely did anybody actually work. We laid off thousand and it didn't seem that anybody that did real work job changed. Apparently, all that group did was fill out TPS reports.

My father passed away in April. From then until now I made five copies of his death certificate and sent to them. Spoke on the phone to no less than 15 people just trying to get his phone canceled and the account switched into my mothers name. They had cell, Direct TV and internet. Finally last week we said f’em we canceled all services and moved her to Verizon.

There's more AT&T coverage where I live so I go with them over Verizon and C Spire. C Spire just isn't on the same level as Verizon and AT&T.

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Has something gone wrong at AT&T - like company wide?

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Your question implies that something has gone right at least once.

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Who are you referring to? Customer service? The technician that first came to your premise that may have a month of service or the tech that is experienced? There’s different levels and I understand the frustration of not have service but you have to understand you are not the only person that has service with AT&T in your area. Depending on where you live there may be 1 or 2 techs that work that area or hell there could be 10 in a major metro area and they are worked like fricking dogs. You prob have an attitude with the tech before they get out the truck and yes they probably don’t feel like dealing with your bitch arse.

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Alright here's the story:

I was having trouble with my TV pixelating, freezing, and then the router completely shutting down and rebooting.

First time I called they sent a guy out three days later. He spent, and I shite you not, six hours and never came in the house. He left, but the issue remained.

Between the first and the second time I called, I noticed that the problem only happened when the wind would blow. I saw about 12ft of cable on a pole flapping in the breeze. When it would do that, the tv did the same thing and the whole system shut down. Sometimes, it wouldn't come back until the wind stopped blowing.

The second time I called I told them what the issue was and what I believed the problem to be. Four days later, the tech showed up and actually came I the house and spoke to me. I told him, and showed him, what I believed the problem to be. He spent, and I shite you not, another four hours. He knocked on the door, had me check to see if it was working (the wind wasn't blowing, mind you, so it did) and left.

Of course, the same fricking thing happened again.

Third time I called and told them the problem and what I believed it to be. Three days later, a tech showed up....I think. Again, they didn't knock on the door and spent two hours at the end of my driveway and/or at the main terminal. I got call after he left asking if my issue was resolved. I told them I didn't know because the wind wasn't blowing and I hadn't even talked to the guy.

Of course, the wind blew and the problem happened again. I trotted my arse down to the pole, and used cable clips to fasten the fricking cable to the pole as high as I could reach. That actually fixed the issue....for a little while. The other six or 7 foot of cable was still flapping, but at least it wasn't shorting out the junction box at the bottom of the pole. I knew, though, it was only a short term fix.

Of course, a few months later....yep....same fricking problem.

I called the fourth time and told what I believed the problem to be. The tech came out and spent another two hours, swapped our modem, and said he did something at the terminal. Again, the wind wasn't blowing and be didn't seem too concerned about the fricking cable flapping.

Of course, the wind blew and the whole system took a shite again.

Not a fifth time I said....no fricking way.

I borrowed my neighbor's cherry picker man lift. I went up the fricking pole and secured the wire with clips. I shored up the pigtail splice that was the obvious problem. It took me all of 30 minutes to do, and I haven't had that problem since.

Four techs of varying degrees of experience who in reality were varying degrees of fricking useless.

Don't defend your shitass company. Own the useless pile of shite that it is because no one....and I mean no fricking one, likes to deal with your bitch arse.



And that is just one of numerous issues I have with that God-forsaken, pile of shite you call a company.