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re: UPDATE: I was warned, by many on this board, about JIM'S Firearms
Posted on 2/4/17 at 2:48 pm to ChatRabbit77
Posted on 2/4/17 at 2:48 pm to ChatRabbit77
That Melissa freak scares me. I'm pretty sure her twin dismembered the female stripper in NOLA a year or so ago.
1
Posted on 2/4/17 at 7:11 pm to DownSouthDave
quote:
As the tread title stated "I was warned", everyone here pretty much knows what you're getting with Jims. The OP had to learn on his own. Even with a gift card at this point, I doubt that changes his opinion of the business...and it shouldn't.
One of these days I may post the story about the time (years ago) when I agreed to fill in and teach a CCW class at Jim's. I have only told the full story to two people.
I'll limit it to this:
a. I don't blame Jim McClain -- I was told at the time that he was out-of-state, dealing with a seriously ill family member (young daughter, IIRC). I'll just say my dealings with his management staff "didn't go well."
b. (For Broke's benefit.) I agreed to teach that class at no charge (the students had already paid Jim's) - even though I had to return a day early from a trip to Alabama (family funeral) to donate my Saturday, to help their staff avoid having to cancel a class.
c. And it still turned into a cluster in the sense that "management" didn't do anything they had agreed to do. (I guess folks who have read this entire thread may not find that to be surprising.)
Posted on 2/4/17 at 7:14 pm to 4LSU2
Come on guys. Melissa ain't bad at all. This isn't the OT.
If that truly is a rep of this store, I think they had good intentions. Unfortunately, more was required in this situation.
If that truly is a rep of this store, I think they had good intentions. Unfortunately, more was required in this situation.
Posted on 2/4/17 at 9:52 pm to CoolHand
quote:
Come on guys. Melissa ain't bad at all. This isn't the OT.
If that truly is a rep of this store, I think they had good intentions. Unfortunately, more was required in this situation.
Hey Jim.
Posted on 2/4/17 at 9:54 pm to ChatRabbit77
Busted.
Posted on 2/4/17 at 9:55 pm to CoolHand
Melissa has helped me with SBRs and Suppressors a few times. She's top notch, and always been incredible to deal with.
That being said, I've spent a boatload of cash at Jims for over a decade, and it royally pisses me off that I've called on two separate occasions for help, and not received a phone call back.
One was missing stuff from my ACOG i dropped $1500 on, and a sales rep never called me back after promising to. I had to get Trijicon to send me all the stuff that came with it, such as cover, cleaning stuff, warranty card, manual, etc.
The next was after I dropped $1500 on a new Sig, I have a problem with the sights. Did I get a call back? Hell no. I got help from precision. The owner of precision left his office, walked into the range with me, and addressed what needed to be fixed.
I've never had a problem paying more for awesome service and knowing they'll have what I need, before most other shops do. That being said, when sales guys roll out the red carpet to take your cash, but ghost when you need service, that's the end of the road for me.
That being said, I've spent a boatload of cash at Jims for over a decade, and it royally pisses me off that I've called on two separate occasions for help, and not received a phone call back.
One was missing stuff from my ACOG i dropped $1500 on, and a sales rep never called me back after promising to. I had to get Trijicon to send me all the stuff that came with it, such as cover, cleaning stuff, warranty card, manual, etc.
The next was after I dropped $1500 on a new Sig, I have a problem with the sights. Did I get a call back? Hell no. I got help from precision. The owner of precision left his office, walked into the range with me, and addressed what needed to be fixed.
I've never had a problem paying more for awesome service and knowing they'll have what I need, before most other shops do. That being said, when sales guys roll out the red carpet to take your cash, but ghost when you need service, that's the end of the road for me.
Posted on 2/4/17 at 10:00 pm to Jambo
quote:
I've never had a problem paying more for awesome service and knowing they'll have what I need
Neither have I. As someone who has bought three guns from Jim's, I know what it's like to pay more expecting greater service and the only guy to help me there is Brian. I was looking at their prices earlier actually and they charge like $450 for a s&w shield. That's insane.
Posted on 2/4/17 at 10:30 pm to bbmel23
quote:
I want people to have a good positive experience
Meh, you can say it all you want --- Proof is in the pudding. Offer this man something solid.
Posted on 2/5/17 at 8:59 am to bossflossjr
Update in OP
Posted on 2/5/17 at 9:21 am to bossflossjr
Seems like she is the only one that cares about customer service at that place
Posted on 2/5/17 at 9:29 am to wickowick
Yep and obviously doesn't have the authority to make it right outside of a phone call and an apology.
Posted on 2/5/17 at 9:31 am to bossflossjr
Unfortunately this story is indicative of the attitude of many businesses. The failure to perform is the risk of the customer and not the business.
Saying the gun would take days more to repair because of a needed part is crap from two standpoints--the first being it is obvious they didn't look at the gun until then and second is that FedEx operates throughout the USA and they should have paid the cost of overnight shipment of that part without even thinking about it.
There is obviously an attitude problem at that business. They know the customer is upset. They know he is posting at a very popular website. They know they promised better service. They know all of these things and have still not stopped to make sure the customer is taken care of.
The quote below is certainly more true today than ever given how quickly news of bad experiences with businesses can travel
Saying the gun would take days more to repair because of a needed part is crap from two standpoints--the first being it is obvious they didn't look at the gun until then and second is that FedEx operates throughout the USA and they should have paid the cost of overnight shipment of that part without even thinking about it.
There is obviously an attitude problem at that business. They know the customer is upset. They know he is posting at a very popular website. They know they promised better service. They know all of these things and have still not stopped to make sure the customer is taken care of.
The quote below is certainly more true today than ever given how quickly news of bad experiences with businesses can travel
quote:
"Trust: The reputation of a thousand years may be undermined by the conduct of one hour."
This post was edited on 2/5/17 at 9:33 am
Posted on 2/5/17 at 9:45 am to I B Freeman
I am glad this thread keeps getting bumped, that means that more and more people see who not to do business with in this town...
Posted on 2/5/17 at 11:36 am to bossflossjr
quote:
Got a call from Jim's Firearms yesterday while on our hunt. Evidently the employee posting in these threads..... she was upset & extremely apologetic. I appreciate the apology. I told her it was not personal & she shouldnt take it that way. She offered to talk with the manager to see what they could do for me, but I declined.
This is such shite!
Why hasn't the manager been notified of this already? Why hasn't Jim been made aware? Why is SHE, a person who has no authority to do anything to help Boss, calling Boss? Why hasn't manager called Boss? Why hasn't Jim called Boss? She mentioned something earlier in the thread about a breakdown in communication, right?
SHE'S PART OF THE BREAKDOWN! Had I been an employee reading a poor review of the place I work, it would be printed out and sitting on my employer's desk immediately... Yet here we are, days later and she's still "offering to talk to her manager to see if there's something they can do".
This is Webster's Dictionary's quintessential definition of piss poor customer service.
Posted on 2/5/17 at 11:40 am to cdaniel76
Customer service is hard to kee top notch when you're trying to keep your Ig on game
Posted on 2/5/17 at 12:35 pm to wickowick
at least she's trying
I'm a human being so I frick up all the time, sometimes with customers
however, my customers are not stupid and they know when my frick up is due to lack of effort or concern on my part
there are too many other options for firearms locally and online to put up with lack of effort
I'm a human being so I frick up all the time, sometimes with customers
however, my customers are not stupid and they know when my frick up is due to lack of effort or concern on my part
there are too many other options for firearms locally and online to put up with lack of effort
Posted on 2/5/17 at 12:55 pm to cgrand
Good gawd let this thread die. I agree Jim's customer support is awful but personally attacking Melissa or any other employee ( or Jim himself) devalues any input one has. I had crappy service at many places in BR. I just dont go back. I dont go online and bash them. But, if someone asks for a opinion Im free to give. OP learned a lesson. Time to be a man and move the f on.
Posted on 2/5/17 at 1:13 pm to seeinspots
Sounds like you work at Jims, go work on your customer service skills...
Posted on 2/5/17 at 1:14 pm to seeinspots
quote:
personally attacking Melissa or any other employee ( or Jim himself) devalues any input one has.
This
Posted on 2/5/17 at 2:15 pm to seeinspots
quote:
personally attacking Melissa or any other employee ( or Jim himself) devalues any input one has.
Uhhh...the place is called JIM'S. Any lack of character shown by his business reflects on him and his character (whether he likes it or not). It used to be owners felt a sense of obligation to show integrity when they attached their name to something.
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