- My Forums
- Tiger Rant
- LSU Recruiting
- SEC Rant
- Saints Talk
- Pelicans Talk
- More Sports Board
- Fantasy Sports
- Golf Board
- Soccer Board
- O-T Lounge
- Tech Board
- Home/Garden Board
- Outdoor Board
- Health/Fitness Board
- Movie/TV Board
- Book Board
- Music Board
- Political Talk
- Money Talk
- Fark Board
- Gaming Board
- Travel Board
- Food/Drink Board
- Ticket Exchange
- TD Help Board
Customize My Forums- View All Forums
- Show Left Links
- Topic Sort Options
- Trending Topics
- Recent Topics
- Active Topics
Started By
Message
re: United CEO doubles down, calls passenger "belligerent", claims United followed rules
Posted on 4/11/17 at 4:53 pm to Hangit
Posted on 4/11/17 at 4:53 pm to Hangit
quote:
You obviously have a long history of working for airlines. Your mantra of "Their policy is a gift from God" has been droned into you for so long that you are unable to separate right from wrong.
I actually do not work for the airline industry, I just fly a ton for work. The fact is that airlines bump people for their own, needed, employees because it is cost effective for them. Is it right? But it is what they do.
1
Posted on 4/11/17 at 4:53 pm to kywildcatfanone
quote:
now it's going to cost them millions in business and bad will.
Idiots.
On the bright side, if you have just switched to United, you'll probably get reasonable voucher deals when they need to bump you. They'd be absolutely stupid if they ever let this happen again.
This post was edited on 4/11/17 at 4:54 pm
Posted on 4/11/17 at 4:53 pm to Chicken
K
Posted on 4/11/17 at 4:54 pm to kywildcatfanone
Probably had duty time issues to prevent driving
Posted on 4/11/17 at 4:54 pm to Chicken
quote:
A. Inconvenience one guy
B. Inconvenience 100+ people that were flying out of Louisville the next morning
What this thread fails to grasp.
Posted on 4/11/17 at 4:54 pm to dewster
quote:
United should have sweetened the voucher deal until another volunteer came forward
They can only offer so much legally.
Posted on 4/11/17 at 4:55 pm to Junky
quote:
A. Inconvenience one guy
B. Inconvenience 100+ people that were flying out of Louisville the next morning
What this thread fails to grasp.
C. Don't let it get to that point in the first place.
Posted on 4/11/17 at 4:55 pm to Junky
Or, the damn airline could plan better on how to get its employees to point B.
Posted on 4/11/17 at 4:56 pm to Junky
quote:
What this thread fails to grasp.
C. Find some other way for an transportation company to transport four people 300 miles away.
That's what you, and United, fail to grasp.
Posted on 4/11/17 at 4:56 pm to crazy4lsu
quote:
rather than some randomly chosen person just trying get what they paid for.
He would have gotten what he paid for, he just didn't like the time it would take - in which, I believe, the airline has to book him on the next available flight that departs within 24hrs.
Posted on 4/11/17 at 4:57 pm to Junky
quote:
They can only offer so much legally.
Also not true. They can offer as much as they want.
They are legally required to offer certain amounts. Legally, they have to go offer 100, 200, or 400 percent, based on the delay. All of those percents are capped.
But they could offer $50,000 if they want.
Posted on 4/11/17 at 4:57 pm to Junky
quote:
A. Inconvenience one guy
B. Inconvenience 100+ people that were flying out of Louisville the next morning
What this thread fails to grasp.
No, literally everyone understands this. But there is not a single reason to single out someone like they did just because he bought the lowest fare. What if he needed to be there most? Screw the doctor thing, what if it was another reason? What if it was a patient getting cancer treatment?
I understand requiring to bump someone, but they should bid the voucher out until someone is willing to take their offer. Not one passenger, but someone.
For all we have been told they did this for 3 people, and this guy was the 4th. He was the 1 person they picked, while the other 60+ people are getting passes but they didn't want the $800 either.
Posted on 4/11/17 at 4:57 pm to Junky
quote:
What this thread fails to grasp.
So the alternative is to assault the guy for the seat?
Sounds like somebody has shite for a business model.
Posted on 4/11/17 at 4:58 pm to Junky
quote:
What this thread fails to grasp.
Oh I get why they needed those people on the flight.
I don't get why they didn't sweeten the voucher offering until another passenger volunteered. That is by far the cheapest and best way to handle a situation like this. The booted passenger feels like they got a good deal. The United personnel gets to where they are needed. No delays.
Situations like this come up some times with delays and weather issues. United probably diffuses it correctly 90%+ of the time. For whatever reason, the United team member at Chicago decided that it would be more convenient to have an elderly passenger beaten and torn from his seat instead of doing the right thing.
Posted on 4/11/17 at 4:59 pm to weagle99
quote:
Or, the damn airline could plan better on how to get its employees to point B.
What cheaper and faster way than to use their own plane? You forget they are trying to service ALL customers, including the ones on the next flight the following day.
Posted on 4/11/17 at 4:59 pm to dewster
quote:
Kind of a 180 from his stance yesterday. A good company and a good CEO would have reacted this way a lot quicker.
Or, United has finally decided to hire a crisis PR firm.
Posted on 4/11/17 at 4:59 pm to Chicken
quote:
It boils down to:
A. Inconvenience one guy
B. Inconvenience 100+ people that were flying out of Louisville the next morning
No way.
The poor planning was a result of United's actions. There were many ways to get those seats given up voluntarily but United didn't want to cough up the money.
Carrier contract laws should be revised and I hope this incident spurs some type of review.
Buying an Airline ticket should not be some type of lottery in hopes that you make the flight. The money has changed hands and some expectation of service should be due.
ETA: Mechanical problems, weather delays, Union strike, I get all of those. We F'd up and we need to get these 4 crew on the plane because we don't have a contingency plan is unacceptable regardless of what the law states.
This post was edited on 4/11/17 at 5:02 pm
Posted on 4/11/17 at 5:00 pm to Junky
quote:
The fact is that airlines bump people for their own, needed, employees because it is cost effective for them. Is it right? But it is what they do.
"How they posed to get their money for school?" People rob convenience stores. It is what they do.
Posted on 4/11/17 at 5:00 pm to baldona
quote:
while the other 60+ people are getting passes but they didn't want the $800 either.
60 people. Keep offering slightly more until someone else volunteers.
And it was a catastrophic mistake to let the plane board before they got the last volunteer. Again....someone at United in Chicago made very bad decisions.
This post was edited on 4/11/17 at 5:03 pm
Posted on 4/11/17 at 5:00 pm to baldona
quote:
No, literally everyone understands this. But there is not a single reason to single out someone like they did just because he bought the lowest fare. What if he needed to be there most? Screw the doctor thing, what if it was another reason? What if it was a patient getting cancer treatment?
They will account for these circumstances if made known.
Page 33 of 61
Popular
Back to top
Follow TigerDroppings for LSU Football News