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Started By
Message
re: United CEO doubles down, calls passenger "belligerent", claims United followed rules
Posted on 4/11/17 at 5:19 pm to BluegrassBelle
Posted on 4/11/17 at 5:19 pm to BluegrassBelle
quote:
They should've had a good enough crew and enough business sense to handle it well enough to not have to call airport police to have him removed.
The real world says hello, it just isn't perfect.
quote:
Transport the three via air and cut your loss on the last one or sweeten the pot until someone gives up a seat. This happens all of the time. This is just another example of how shitty United has become.
But they can only offer so much $$$ in vouchers legally.
2
Posted on 4/11/17 at 5:21 pm to ihometiger
Posted on 4/11/17 at 5:22 pm to NYNolaguy1
I was on a Delta DTW -> ATL the other day and they needed 4 more volunteers to give up seats after we had all boarded. Once they sweetened the deal to $1000 cash they had no problems getting the volunteers. I don't think this United crew switched over to cash yet and we're still on $800 vouchers as the offer. They were stupid to switch to IDB at that point before offering cash.
This guy is a jackass and I won't defend his actions. But if I'm an airline and doing the math and our VDB/IDB policy puts in a position to pull a seated passenger off of a plane, I'm assigning a pretty high probability of a passenger acting up and a near 100% probability of that act up ending up on TV. Circling back to the the IDB/VDB math I don't know how the hell they don't go to a cash offer before resorting to physically handling anybody in front of 60-70 other people.
And if you do have to pull someone off of a plane, you better be damn sure to do it with kid gloves and if escalation is required you better be damn sure the surrounding passengers would reasonably make that same conclusion.
This guy is a jackass and I won't defend his actions. But if I'm an airline and doing the math and our VDB/IDB policy puts in a position to pull a seated passenger off of a plane, I'm assigning a pretty high probability of a passenger acting up and a near 100% probability of that act up ending up on TV. Circling back to the the IDB/VDB math I don't know how the hell they don't go to a cash offer before resorting to physically handling anybody in front of 60-70 other people.
And if you do have to pull someone off of a plane, you better be damn sure to do it with kid gloves and if escalation is required you better be damn sure the surrounding passengers would reasonably make that same conclusion.
Posted on 4/11/17 at 5:22 pm to ihometiger
Posted on 4/11/17 at 5:22 pm to ihometiger
It wouldn't be so funny if the dumbass CEO hadn't gone full retard.
Posted on 4/11/17 at 5:23 pm to Junky
quote:
But they can only offer so much $$$ in vouchers legally.
What the legal limit for volunteers?
Please link it
Posted on 4/11/17 at 5:23 pm to Hangit
quote:
I missed where they did that. Or did they? I thought they stopped at $800
DOT site
quote:
Under the new rule, bumped passengers subject to short delays will receive compensation equal to double the price of their tickets up to $650, while those subject to longer delays would receive payments of four times the value of their tickets, up to $1,300. Inflation adjustments will be made to those compensation limits every two years.
So it does vary, and I did hear you can get cash, but this is from DOT.
Posted on 4/11/17 at 5:25 pm to BRIllini07
quote:
This guy is a jackass and I won't defend his actions. But if I'm an airline and doing the math and our VDB/IDB policy puts in a position to pull a seated passenger off of a plane, I'm assigning a pretty high probability of a passenger acting up and a near 100% probability of that act up ending up on TV. Circling back to the the IDB/VDB math I don't know how the hell they don't go to a cash offer before resorting to physically handling anybody in front of 60-70 other people.
While that's a reasonable approach, I'll defend the doctor for not giving up his seat. Once he was boarded IDB policies are out the window. The only way for him to be thrown off is if he was unruly. This is spelled out in the contract of carriage. He had no legal reason to get off the plane.
Posted on 4/11/17 at 5:25 pm to NYNolaguy1
quote:
The more I read about this the more I am convinced he played this perfectly. He didn't have a legal reason to give up his seat.
Expected from a drug dealer
Posted on 4/11/17 at 5:25 pm to Junky
Just let this end. Holy frick.
Posted on 4/11/17 at 5:26 pm to Junky
quote:
But they can only offer so much $$$ in vouchers legally.
They stopped at $800 for some reason.
This post was edited on 4/11/17 at 5:27 pm
Posted on 4/11/17 at 5:27 pm to yellowfin
quote:
Expected from a drug dealer
So? He could be Charles Manson and I'd say the same thing.
Posted on 4/11/17 at 5:28 pm to baldona
quote:
I agree, and that works great as long as you have some passengers that will volunteer. The reality is its a horrible policy to kick paying passengers off a plane, no matter how much it saves you because inevitably when you are a big company with many customers something like this happens and it costs you. That is why you have a back up plan when you DON'T have volunteers. Which is, you pay them enough to make it happen or you go to another plan.
It never is ideal, nothing like this is. They are required to rebook them. They also offered money - but what else do you do? They are not going to take the next flight on a cancellation.
Posted on 4/11/17 at 5:30 pm to Hangit
quote:
He made it clear that he was a doctor with patients to see the next morning. They did not account for it, they made him a patient too.
Being a patient and being a doctor is not the same.
Posted on 4/11/17 at 5:30 pm to Junky
quote:
They also offered money - but what else do you do?
Offer more money until someone else volunteers, and do it before you board. That way there is no delay, the United personnel gets their seats, and the volunteer feels like they made a good deal (and will be a return customer since they have a voucher).
It happens almost every week that I fly, and I've never seen an overbooked domestic flight go beyond a $1000 voucher before someone bites.
Posted on 4/11/17 at 5:31 pm to NYNolaguy1
He's a shitty person that was going to cause trouble.
Posted on 4/11/17 at 5:31 pm to Junky
That specifically says involuntary bumps
Posted on 4/11/17 at 5:32 pm to NYNolaguy1
Whatever this guy did in his past has nothing to do with this situation.
Posted on 4/11/17 at 5:32 pm to NYNolaguy1
Posted on 4/11/17 at 5:33 pm to yellowfin
quote:
a shitty person that was going to cause trouble.
For asserting his right to what is his legally?
Absolutely. That always causes trouble. What causes less trouble is just doing what you're told without thinking. Though I don't know if that will help the cops that dragged him off the plane.
This post was edited on 4/11/17 at 5:35 pm
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