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Started By
Message
re: United CEO doubles down, calls passenger "belligerent", claims United followed rules
Posted on 4/11/17 at 5:00 pm to dewster
Posted on 4/11/17 at 5:00 pm to dewster
United didn't beat the shite out of anyone. That's on the Chicago police and the idiot passenger that resisted.
This post was edited on 4/11/17 at 5:02 pm
1
Posted on 4/11/17 at 5:01 pm to BluegrassBelle
quote:
So the alternative is to assault the guy for the seat?
So United is now responsible for how the airport police removed the guy?
Posted on 4/11/17 at 5:01 pm to dewster
quote:
Would just be cheaper to give a better voucher deal until another of the 100+ passengers volunteered to stay behind.
I believe that is part of their Holy Policy.
Posted on 4/11/17 at 5:02 pm to AndyCBR
quote:
Carrier contract laws should be revised and I hope this incident spurs some type of review.
What's really pushing this is that the doctor (possibly unknowingly) played this perfectly.
Once he handed over his boarding pass he had every right to assert his possession of that seat for the flight.
Posted on 4/11/17 at 5:02 pm to NYNolaguy1
Posted on 4/11/17 at 5:03 pm to Junky
quote:
cheaper
You got it. This was all about a very short sighted decision to save a few bucks.
You finally got it. Thank God.
Unfortunately, the long term cost will be significant.
Posted on 4/11/17 at 5:03 pm to Junky
quote:
So United is now responsible for how the airport police removed the guy?
Considering they called them to do exactly that, mostly yes.
I still posit some of the blame on the cops for not being able to think for themselves but I realize that's asking a lot.
Posted on 4/11/17 at 5:03 pm to Junky
quote:
So United is now responsible for how the airport police removed the guy?
They should've had a good enough crew and enough business sense to handle it well enough to not have to call airport police to have him removed.
Transport the three via air and cut your loss on the last one or sweeten the pot until someone gives up a seat. This happens all of the time. This is just another example of how shitty United has become.
Posted on 4/11/17 at 5:04 pm to Junky
quote:
They can only offer so much legally.
I missed where they did that. Or did they? I thought they stopped at $800.
And is that actually a law or part of their Holy Policy?
Posted on 4/11/17 at 5:05 pm to NYNolaguy1
quote:
I still posit some of the blame on the cops for not being able to think for themselves but I realize that's asking a lot.
My understanding these are airport security officers.
Are they even real cops? Or just glorified TSA agents?
Posted on 4/11/17 at 5:05 pm to Chicken
quote:
That's on the Chicago police and the idiot passenger that resisted
The more I read about this the more I am convinced he played this perfectly. He didn't have a legal reason to give up his seat.
Posted on 4/11/17 at 5:06 pm to Junky
quote:
What cheaper and faster way than to use their own plane? You forget they are trying to service ALL customers, including the ones on the next flight the following day.
I agree, and that works great as long as you have some passengers that will volunteer. The reality is its a horrible policy to kick paying passengers off a plane, no matter how much it saves you because inevitably when you are a big company with many customers something like this happens and it costs you. That is why you have a back up plan when you DON'T have volunteers. Which is, you pay them enough to make it happen or you go to another plan.
Posted on 4/11/17 at 5:08 pm to Junky
quote:
What cheaper and faster way than to use their own plane? You forget they are trying to service ALL customers, including the ones on the next flight the following day.
The point
Your head
Again.
No one has an issue with the airlines using their planes to transport their crew.
This post was edited on 4/11/17 at 5:09 pm
Posted on 4/11/17 at 5:08 pm to LSUFanHouston
quote:
My understanding these are airport security officers.
They work for the city, so I'd imagine they're airport cops.
Posted on 4/11/17 at 5:10 pm to dewster
Emirates is trolling United
I don't endorse this one but it is pretty funny.
Royal Jordanian Airlines also trolling United
United Airlines Express Checkout Service
I don't endorse this one but it is pretty funny.
Royal Jordanian Airlines also trolling United
United Airlines Express Checkout Service
Posted on 4/11/17 at 5:12 pm to Hangit
quote:
I believe that is part of their Holy Policy.
The policy should be to maximize value to the shareholders. They failed miserably to do that, and on multiple levels with this ordeal.
- Allowing the plane to board before the issue was resolved was a failure by someone on the United Airlines staff at Chicago - likely a gate manager.
- Not offering adequate vouchers to incentive one more volunteer (out of an entire plane full of them) was a failure by someone on the United Airlines crew in Chicago.
- Having a passenger forcibly removed from the plane because of an overbooking situation that they created (after they failed to find a resolution before boarding and refused to offer adequate incentive to attract another volunteer) was another failure by someone on the United Airlines crew in Chicago.
- Someone giving Chicago Police the idea that they should treat this elderly passenger as a threat on a plane full of people with smart phones was another mistake (probably a vindictive response to a refusal to deplane) by United Airlines crew in Chicago.
- Waiting 24+ hours to not be a dick about the situation was another failure by United Airlines - this time with the CEO.
UA created the conflict and they are responsible for the outcome. Whoever was in charge of that gate and made the decision not to authorize a higher voucher for potential volunteers should be fired immediately. They are getting their teeth kicked in today by the market and on social media, and they deserve it.
I've noticed that the most angry and illogical Delta employees are at the Atlanta and Detroit hubs by far, so it doesn't really shock me that so many customer service mistakes would be made by United at Chicago.
This post was edited on 4/11/17 at 5:21 pm
Posted on 4/11/17 at 5:12 pm to Junky
quote:
What if it was a patient getting cancer treatment?
quote:
They will account for these circumstances if made known.
He made it clear that he was a doctor with patients to see the next morning. They did not account for it, they made him a patient too.
Posted on 4/11/17 at 5:13 pm to ihometiger
Someone should start a whole thread dedicated to United memes. They're hysterical.
This post was edited on 4/11/17 at 5:14 pm
Posted on 4/11/17 at 5:15 pm to baldona
quote:
I agree, and that works great as long as you have some passengers that will volunteer.
Everyone is a volunteer for the right price. That's the cheapest way to clear a seat by a mile.
This was an incredibly stupid series of decisions were made by United Airlines team members on the ground in Chicago.
Posted on 4/11/17 at 5:18 pm to ihometiger
Southwest Airlines loving every minute of this with this troll of United
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