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Elderly mom dies 2 weeks into 100-day cruise — and ship quickly sells room....

Posted on 3/9/24 at 9:32 am
Posted by SteelerBravesDawg
Member since Sep 2020
34411 posts
Posted on 3/9/24 at 9:32 am
Family spent $84K on, grieving daughter says:

quote:

A heartbroken daughter was left seeing red when a cruise line sold her mother’s cabin on a 14-week trip days after she died at mid-voyage just three days before her 87th birthday.

British passenger Florence Goldwater, 86, caught bacterial pneumonia just two weeks into the 100-day P&O Cruises trip, her daughter, Rebecca Williams, said according to SWNS.

Williams’ husband, Andrew, paid about $84,000 for two rooms on the Arcadia. After consulting with her family, the grieving daughter decided to reboard and continue the journey.

When Williams — who is from the West Midlands in the UK — got back on board, however, she was shocked to learn that her late mother’s room had been quickly sold off and her belongings “dumped” by cruise staff.

“We took her to the sick bay in a wheelchair — the doctor examined her and said she’s poorly enough to need hospital treatment — but she’s not critical,” Williams recalled of the chaotic early days of her mom’s illness, just two weeks after they left Southampton on Jan. 6.

“The medical staff put her on an antibiotic drip and gave her a chest X-ray. They concluded she had bacterial pneumonia on both lungs,” she continued.

“Before we disembarked, I went to reception and asked, if she makes a proper, full recovery can we get back on the ship? It’s a 14-week cruise, and we were only two weeks into it,” Williams explained.

“The young guy on reception asked the manager — who came back and said, ‘Absolutely. You’ve paid for those rooms, they’re yours,’” she noted, adding, “Of course, we didn’t know what was going to happen.”

Williams brought her ailing mother to a hospital when the ship docked in Guatemala on Jan. 24.

Goldwater died the next day, three days before her 87th birthday.

The ambulance ride alone cost over $1,600 — while Goldwater’s hospital stay, accommodations for Williams and her husband and a flight to meet the Arcadia in Hawaii racked up another $23,000.

“It was very, very upsetting. I didn’t think she was going to pass away within 24 hours of us being there,” Williams said of the experience.

“We consulted the rest of our family — and Florence’s sister, Jill, who is 89 years old herself — and everyone said she would’ve wanted us to continue on with the cruise,” she explained of their decision to reboard the ship 10 days later.

They were troubled, however, when they found that Goldwater’s possessions had been “dumped” in their cabin.

When Williams checked with the Arcadia’s general manager, he said, “Someone else is in [her cabin] now.”

“I feel like the company is profiting off my mother’s demise — it’s all been so distressing,” she lamented.

We’re literally still on the cruise, and can’t even speak to anyone. All we’ve been told is that it’s a matter for ‘post-cruise.’ We just don’t know where to turn.”

The cruise is set to finish on April 15 — leaving Williams and her husband more than a month out from returning from the high seas.

“We are so sorry that Ms. Williams’ mother died during the trip and our thoughts and prayers are with her and the family,” a spokesperson for P&O Cruises told SWNS.

We follow very strict procedures in such cases to ensure that all personal effects and belongings are dealt with carefully and with the greatest respect,” they insisted.

“As such they were moved for safekeeping to Ms. Williams’ cabin.”




LINK
Posted by SteelerBravesDawg
Member since Sep 2020
34411 posts
Posted on 3/9/24 at 9:34 am to
quote:

Williams’ husband, Andrew, paid about $84,000 for two rooms on the Arcadia for the 100 day cruise.




quote:

Williams brought her ailing mother to a hospital when the ship docked in Guatemala on Jan. 24.

Probably not the best place to go to a hospital.
Posted by CAD703X
Liberty Island
Member since Jul 2008
77947 posts
Posted on 3/9/24 at 9:39 am to
quote:

Williams’ husband, Andrew, paid about $84,000 for two rooms on the Arcadia.
wait what?
Posted by Quatrepot
Member since Jun 2023
4032 posts
Posted on 3/9/24 at 9:39 am to
Meh, did she expect them to make the room a memorial?
Posted by jmcwhrter
Member since Nov 2012
6554 posts
Posted on 3/9/24 at 9:40 am to
Sooo... the family is mad they didn't get a refund on the mom's room?
Posted by jmcwhrter
Member since Nov 2012
6554 posts
Posted on 3/9/24 at 9:41 am to
quote:

wait what?


How much does a 5 day cruise cost? Multiply that by 20x...
Posted by rundmcrun
Member since Jan 2024
300 posts
Posted on 3/9/24 at 9:42 am to
quote:

Sooo... the family is mad they didn't get a refund on the mom's room?



Yeah that's the main detail the article doesnt even mentions. Worthless.
Posted by East Coast Band
Member since Nov 2010
62734 posts
Posted on 3/9/24 at 9:56 am to
How many people were in the 2 rooms?
If 4, then that's $21k each. $210/ per person/ per day.
Sounds like a lot, but way cheaper than a nursing home daily rate.
Posted by ShrevetownTiger
Shreveport
Member since Jan 2007
2366 posts
Posted on 3/9/24 at 10:04 am to
The story doesn't mention it, but I'm sure not getting a refund is why they are upset. I think I'd be upset too if the room was rented to someone else while I already paid for it. If they couldn't fill the room with other guests, I'd be ok with no refund but since you did put other guests in the room, I'd want my money back.
Posted by iwantacooler
Member since Aug 2017
2157 posts
Posted on 3/9/24 at 10:09 am to
quote:

Williams’ husband, Andrew, paid about $84,000 for two rooms on the Arcadia for the 100 day cruise.


$84k to occupy my wife and have 100 days to myself? Tempting.
Posted by SteelerBravesDawg
Member since Sep 2020
34411 posts
Posted on 3/9/24 at 10:12 am to
Makes me wonder if insurance was offered?
Posted by MsState of mind
State of Denial
Member since Aug 2013
2636 posts
Posted on 3/9/24 at 10:14 am to
The e family paid for the room and wanted to put other family members in it for the remainder of the trip that they paid for. Cruise sold the remaining days two days later. Yeah I’d be pissed.
Posted by SteelerBravesDawg
Member since Sep 2020
34411 posts
Posted on 3/9/24 at 10:16 am to
They have every right to be pissed and they have a legit claim for a lawsuit.

I do wonder if room insurance was ever an option? That wasn't mentioned in the article.
Posted by Turnblad85
Member since Sep 2022
1125 posts
Posted on 3/9/24 at 10:21 am to
quote:

Sooo... the family is mad they didn't get a refund on the mom's room?




Yeah I don't understand. Did they get a refund on the room? If so, then being upset the room was resold is irrational.

If they still had to pay for the room then certainly they should be upset. They could've gotten some other friend or family member to come take the room if it was non-refundable.
Posted by Mid Iowa Tiger
Undisclosed Secure Location
Member since Feb 2008
18588 posts
Posted on 3/9/24 at 11:15 am to
quote:

Sooo... the family is mad they didn't get a refund on the mom's room?




No they’re mad (rightly so) that a room paid for in full for the entire cruise was “subletted” mid cruise - on the same trip, not a subsequent cruise.
Posted by NoSaint
Member since Jun 2011
11267 posts
Posted on 3/9/24 at 11:15 am to
Yea, I’m not sure how I feel about refunding the room

But double dipping on the revenue seems wild

Communication also seems completely messed up, at least based on a single sides account of it
Posted by Tiger in the Sticks
Back in the Boot
Member since Jan 2007
1431 posts
Posted on 3/9/24 at 11:30 am to
quote:

87th birthday


This seems like a horrible idea; ship-borne illnesses are common and her immune system at that age…
Posted by deltaland
Member since Mar 2011
90506 posts
Posted on 3/9/24 at 11:45 am to
quote:

Meh, did she expect them to make the room a memorial?


They paid for the full trip. It would be proper courtesy to call the family and ask if they wanted to use the room and if not offer a partial refund since they had someone willing to pay for it
Posted by ibldprplgld
Member since Feb 2008
24957 posts
Posted on 3/9/24 at 12:05 pm to
A lot of important details are left out in this article.

Did they ask for a refund? Was it offered? What were the terms and conditions they agreed to when they bought their fares?

I doubt sincerely the cruise line rebooked the room, refused them a refund, dumped her mother’s shite, and didn’t communicate any of this to them.
Posted by IT_Dawg
Georgia
Member since Oct 2012
21737 posts
Posted on 3/9/24 at 12:17 pm to
quote:

Williams’ husband, Andrew, paid about $84,000 for two rooms on the Arcadia.

quote:

wait what?


That’s only $3,000 per week, per room on a cruise. I mean, you can get much cheaper but also a lot more expensive
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