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re: What are some companies with great or awful customer service?

Posted on 7/5/22 at 10:35 am to
Posted by 850SaintsGator
Pensacola
Member since Sep 2021
2358 posts
Posted on 7/5/22 at 10:35 am to
Great - Publix

Posted by Breauxsif
Member since May 2012
22291 posts
Posted on 7/5/22 at 10:36 am to
Worst- Cox

Posted by sweetwaterbilly
Member since Mar 2017
19579 posts
Posted on 7/5/22 at 10:36 am to
Tecovas has great customer service
Posted by AlxTgr
Kyre Banorg
Member since Oct 2003
86410 posts
Posted on 7/5/22 at 10:37 am to
Great:
Powerpole
Motorguide

Terrible:
Suddenlink(THE worst)
Chase
Posted by Pettifogger
I don't really care, Margaret
Member since Feb 2012
85873 posts
Posted on 7/5/22 at 10:37 am to
Honestly, most modern online-centric retailers are pretty good. Sometimes out of purpose, sometimes because they've determined that just giving you whatever you want is probably cheaper and easier for them (Amazon, etc.).

In my experience, the worst are bloated bureaucratic legacy companies (American Airlines, AT&T, etc.) or companies that need poor customer service to make them money - like crappy IT services subscription companies, legacy media subscriptions, etc.

One that that drives me crazy is my wife buying from little boutiques online for clothes or skin products or baby stuff. They have terrible, useless customer service because they're all run by vapid instagram influencers. In an age where everything is free shipping and lengthy return periods, she buys from these useless idiots that make everything a hassle (and then you complain about the hassle). Just because the owner is a hot girl who went to Ole Miss and was in a good sorority doesn't mean it's not rebranded imported shite I could find you on Amazon. Sorry, rant off
Posted by NATidefan
Two hours North of Birmingham
Member since Dec 2008
36776 posts
Posted on 7/5/22 at 10:39 am to
Chic-fil-a......Everyone else.
Posted by Them
Metry
Member since Nov 2008
11325 posts
Posted on 7/5/22 at 10:40 am to
Toyota Financial for auto loans. Have had 3 with them and never had anything resembling a bad experience when setting something up or calling with an issue/question. That's uncommon for a large financial institution in my experience.
Posted by SpotCheckBilly
Member since May 2020
8199 posts
Posted on 7/5/22 at 10:43 am to
Comcast sucks. They must hire the folks Popeye's fires.

Chik-Fil-A, Starbucks, and Steak-n-Shake generally provide good service. Costco does too. T-Mobile seems OK.
Posted by roberma
Punta Gorda, FL
Member since Jul 2009
293 posts
Posted on 7/5/22 at 10:43 am to
Chewy- Great customer service. Moved from Texas back to FL and forgot to update my address. Shipped my order to TX address. I called them, they overnighted the dog food for free and did not charge for the replacement bag even though totally my error.
Posted by Doldil
The Ham
Member since Jan 2010
6214 posts
Posted on 7/5/22 at 10:44 am to
I recently had to deal with Worx customer service to attempt to find a part for a trimmer. Not only did the rep find the part I needed but they gave it to me for free. I didn’t even expect to find the part I needed and figured I’d just have to buy a new weed eater. They were fantastic to deal with.
Posted by Ace Midnight
Between sanity and madness
Member since Dec 2006
94737 posts
Posted on 7/5/22 at 10:54 am to
Benchmade (knives) is legendary
Posted by usc6158
Member since Feb 2008
38531 posts
Posted on 7/5/22 at 10:56 am to
Airlines and ISPs are universally the worst.
Posted by Damone
FoCo
Member since Aug 2016
32966 posts
Posted on 7/5/22 at 10:57 am to
Off the top of my head-

Excellent customer service experiences:
Spiritus Systems, Surefire, Lululemon, Patagonia

Bad experiences:
Luminox, Nike, Daniel Defense
Posted by yaboidarrell
westbank
Member since Feb 2017
6298 posts
Posted on 7/5/22 at 11:00 am to
Great: AMEX, Chick Fil-A, Trader Joe's, Avis, Delta


Awful: most fast food places in the deep south, Winn-Dixie, Hertz, American Airlines, any chain tire/car repair place
Posted by IAmNERD
Member since May 2017
23713 posts
Posted on 7/5/22 at 11:04 am to
Cant believe AT&T was not mentioned on the first page.

Absolute worst customer service department of any company ive ever dealt with.
Posted by lsuguy84
Madisonville
Member since Feb 2009
26268 posts
Posted on 7/5/22 at 11:11 am to
Same, and Verizon has been completely the opposite
Posted by CajunDoc
Member since Mar 2017
315 posts
Posted on 7/5/22 at 11:12 am to
Worst of all time has to be Ticketmaster. Anyone who has dealt with them will agree
Posted by Gings5
Member since Jul 2016
11042 posts
Posted on 7/5/22 at 11:12 am to
Chewy has great costumer service.
Posted by nes2010
Member since Jun 2014
7555 posts
Posted on 7/5/22 at 11:13 am to
Leopold optics is great. I broke my binoculars and they sent me a replacement pair. Then I sent those off to get cleaned a few years later and they just sent me a brand new pair instead of cleaning them.
Posted by nes2010
Member since Jun 2014
7555 posts
Posted on 7/5/22 at 11:15 am to
quote:

Great - Publix


Yea one time we got a rotisserie chicken and it smelled rotten when I got it home and took it out. The manager personally came to my house to bring me a replacement.
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