United Airlines Agent Cancels Man's Ticket at MSY for Filming Her

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Navang Oza, 37, posted an unedited clip of lengthy interaction with a ticket counter worker in New Orleans. “Stop! Stop! Put it down now,” the agent says in the video. The 4 a.m. confrontation occurred in New Orleans when Oza was checking in for his flight home to San Francisco. Oza says he was told it would cost $300 to check the same bulky bag that cost $125 on the way there.

"In trying to get an answer, the lady was being rude," he said. So, he started recording.

The clip begins with her pointing her finger at him. “You did not have my permission to videotape,” the agent says.

Next, she appears to instruct an agent to her left. “Cancel the reservation,” she says.

“I want to know why,” Oza asks.

“Because you did not have my permission,” she said.

Oza said he was shocked.

"I was shocked because I didn't know she had the right to cancel my flight because I started recording," he said.

About a minute after ordering his trip canceled for taping her, the United agent is seen recording Oza.

“I’ll do the same thing,” she said, pointing her smartphone at Oza’s.

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