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re: The lack of self-serve drink stations is the only bad thing about Chick-fil-A

Posted on 8/28/18 at 7:51 am to
Posted by partywiththelombardi
Member since May 2012
11656 posts
Posted on 8/28/18 at 7:51 am to
I am not sure if you knew this...but you could ask for the pickles to be removed if you don't want them.

I do that at other fast food places so I don't get a pound of mayo on my burger.
Posted by Hickok
Htown
Member since Jan 2013
2928 posts
Posted on 8/28/18 at 7:52 am to
It's still WAY faster than those damn "select your drink with whatever flavor" one at a time machines that certain parents let their 7 year old play on while they take selfies.
Posted by LCA131
Home of the Fake Sig lines
Member since Feb 2008
75015 posts
Posted on 8/28/18 at 7:53 am to
quote:

I'm not sure if you knew this...but you could ask for the pickles to be removed if you don't want them.

I do that at other fast food places so I don't get a pound of mayo on my burger.


That must be some secret fast food code where you ask them to remove pickles and they take all the Mayo off your burger.
Posted by Cdawg
TigerFred's Living Room
Member since Sep 2003
60734 posts
Posted on 8/28/18 at 7:53 am to
quote:

And they put pickles on their sandwiches which is gross.

Xtra pickles on my Chick-fil-a.


Posted by partywiththelombardi
Member since May 2012
11656 posts
Posted on 8/28/18 at 7:57 am to
you knew what I was saying arse
Posted by Teague
The Shoals, AL
Member since Aug 2007
22229 posts
Posted on 8/28/18 at 7:58 am to
quote:

I am not sure if you knew this...but you could ask for the pickles to be removed if you don't want them.


Thanks for the tip.

The fact that so many of you here like pickles on a chicken sandwich explains a lot about the retarded posts on this board.
Posted by FLTech
the A
Member since Sep 2017
21047 posts
Posted on 8/28/18 at 8:00 am to
At least it’s not one of those stupid soda machines you see in firehouse subs

Also, I always get extra pickles with my spices chicken sand

I tell ya who has a great spiced chicken sand - Wendy’s... prob better than CFA
Posted by sportsaddit68
Hammond
Member since Sep 2008
6265 posts
Posted on 8/28/18 at 8:07 am to
quote:

Any idea why they don't let customers pour their own refills?


Because it isn't God's will for them to do that...

And also, the heathens would keep it a mess.
Posted by Hu_Flung_Pu
Central, LA
Member since Jan 2013
22385 posts
Posted on 8/28/18 at 8:09 am to
quote:

I tell ya who has a great spiced chicken sand - Wendy’s... prob better than CFA


Absolutely. The original chicken sandwich at CFA is tGOAT though.
Posted by eatpie
Kentucky
Member since Aug 2018
1435 posts
Posted on 8/28/18 at 8:13 am to
Quote:

(And no im not a fat arse. 34 waist.)

Be honest, is that a 34 inch waist with a 48 inch muffintop?
Posted by lsu13lsu
Member since Jan 2008
11713 posts
Posted on 8/28/18 at 8:15 am to
quote:

Any idea why they don't let customers pour their own refills?



It saves them money surely. Why would someone need to drink a gallon of carbonated drink anyway?

I don't mind because they invest that money into training and hiring and paying employees.
Posted by Barbellthor
Columbia
Member since Aug 2015
9560 posts
Posted on 8/28/18 at 8:20 am to
No, it's not.

The employees are quicker at filling your drink than waiting in line behind Mr. gets-every-flavor and grandma trying to learn this futuristic technology.

And there are ten employees scouring the customers to make sure if anyone needs a refill at any given moment. It's better how Chic-Fil-A does it. They can literally help deliver babies, so I'll let them handle my drink.
Posted by DustyDinkleman
Here
Member since Feb 2012
18176 posts
Posted on 8/28/18 at 8:22 am to
quote:

Any idea why they don't let customers pour their own refills?



Huge profits, that’s why ya jabroni
Posted by dgnx6
Member since Feb 2006
78809 posts
Posted on 8/28/18 at 8:22 am to
They are racist. Don't won't people coming in and filling up a cup from home or ordering water just to get 4 refills of tea.
Posted by ellishughtiger
70118
Member since Jul 2004
21135 posts
Posted on 8/28/18 at 8:27 am to
It’s amazing how many people rush to these threads to defend a fast food restaurant.
Posted by dgnx6
Member since Feb 2006
78809 posts
Posted on 8/28/18 at 8:29 am to
quote:

Also allows Chic Fil A to give you better quality soda. Some places water down their soda to account for people who abuse the unlimited refills. Chic Fil A I am told tries to actually give the recommended setting from the distributor.


God damn you people are fricking stupid.

It's so people don't steal. You can't trust anybody these days. Especially in LA.

Oh and guess what? If you have a contract with coke, they aren't going to set their machines up to be watered down. fricking idiot.
This post was edited on 8/28/18 at 8:31 am
Posted by Mingo Was His NameO
Brooklyn
Member since Mar 2016
29579 posts
Posted on 8/28/18 at 8:37 am to
quote:

It's so people don't steal. You can't trust anybody these days. Especially in LA.


That and, though I can't say for sure, I'm confident it causes less refills. Now considering drinks are usually the highest margin item sold they increase profits.
Posted by jmarto1
Houma, LA/ Las Vegas, NV
Member since Mar 2008
36197 posts
Posted on 8/28/18 at 8:42 am to
quote:

Some places water down their soda to account for people who abuse the unlimited refills


Coke and Pepsi are pretty religious about calibration. This would either be poor management or an asian restaurant
Posted by LSUfan20005
Member since Sep 2012
9003 posts
Posted on 8/28/18 at 8:45 am to
quote:

It probably saves money. Customers have 1-2 glasses of tea/coke instead of 3-4?


It's likely about the ability to provide differentiated service, not about cost.

Post-Mix soda costs restaurants just over $.01/oz - so, a restaurant is likely not incurring any more than $.20 on an average refill. The cup costs more than the soda, and the initial charge has already recouped the expected cost.

Alternatively, if you allow an employee to spend time to refill a cup, it costs arguably more. The Chik-Fil-A near me is paying $13/hr, but let's use $10/hr as a baseline. If the employee spends 30sec interacting with a customer and executing a refill - that costs Chik-Fil-A $.083 in labor (in addition to the cost of post-mix soda).

There's plenty of factors to consider (especially avg time of machine cleanup), but if you fully break down cost-components, it probably costs them more to do the refill for you.
This post was edited on 8/28/18 at 8:46 am
Posted by Mingo Was His NameO
Brooklyn
Member since Mar 2016
29579 posts
Posted on 8/28/18 at 8:49 am to
quote:

Alternatively, if you allow an employee to spend time to refill a cup, it costs arguably more. The Chik-Fil-A near me is paying $13/hr, but let's use $10/hr as a baseline. If the employee spends 30sec interacting with a customer and executing a refill - that costs Chik-Fil-A $.083 in labor (in addition to the cost of post-mix soda).

There's plenty of factors to consider (especially avg time of machine cleanup), but if you fully break down cost-components, it probably costs them more to do the refill for you.


Not really relavent because you aren't adding labor just to refill drinks. You're analysis may be right, but that labor is a sunk cost so it's not really affecting the situation in that way. It's not going to hurt the productivity of getting orders in or moving people through the restaurant to add the cost that way.
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