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re: Bought new car. Finance company has no account or record...

Posted on 6/1/20 at 10:44 am to
Posted by Tiger Prawn
Member since Dec 2016
26366 posts
Posted on 6/1/20 at 10:44 am to
Go on the dealer's website and see if you can find email or direct line for the GM.

Or blast them in a negative review on the dealership's FB page to see if that gets their attention
Posted by Jim Rockford
Member since May 2011
106136 posts
Posted on 6/1/20 at 10:45 am to
quote:

Nobody from the dealership will return my call and they’re 4 hours away so can’t just drive up there.


This is why I try to buy locally if possible. Yeah I will probably pay more but if I have a problem they actually know/care who I am.
Posted by soccerfüt
Location: A Series of Tubes
Member since May 2013
76231 posts
Posted on 6/1/20 at 10:46 am to
You have not been able to register this vehicle with your State of residency?

If not, you cannot legally operate the vehicle on public roads.

Have an attorney send the dealership & the finance institution registered letters addressing that you are denied use of the vehicle and that they better answer the letter.
Posted by Chad504boy
4 posts
Member since Feb 2005
179947 posts
Posted on 6/1/20 at 10:46 am to
quote:

If you don't have the title, you don't own the car. I would not let this ride.



who cares about owning it when you didn't have to pay for it!
Posted by ItzMe1972
Member since Dec 2013
12900 posts
Posted on 6/1/20 at 10:47 am to
Free car.
Posted by slinger1317
Northshore
Member since Sep 2005
7136 posts
Posted on 6/1/20 at 10:47 am to
Was it a legit car dealership or one of those "Texas Auto Direct" scams with cars parked in a random corner lot?

If the latter, then it's your own fault.
Posted by blueridgeTiger
Granbury, TX
Member since Jun 2004
22416 posts
Posted on 6/1/20 at 10:48 am to
A couple of car dealerships went under in the Dallas area a couple of years ago. Left many people facing your situation.
Posted by wildtigercat93
Member since Jul 2011
116489 posts
Posted on 6/1/20 at 10:49 am to
quote:

Tried to several times over the last couple of weeks. Left several voicemails with the FM (who never answers the phone) and messages with the person that answers the phone and have never received a call back.


Call them and tell them you are looking to buy their most expensive car listed on their website

You’ll receive a call back before you hang up the phone
Posted by GreatLakesTiger24
Member since May 2012
61621 posts
Posted on 6/1/20 at 10:50 am to
quote:

don’t want to have a tow truck show up one day and repossess my ride but have nobody to send money too.
you’d be surprised at how often this happens
Posted by real turf fan
East Tennessee
Member since Dec 2016
12257 posts
Posted on 6/1/20 at 10:52 am to
f you bought it in anywhere other than a very large city, contact the county court house and talk to whoever handles repos. Also the BBB who may not do anything, but at least can / should let you know if this is a standard business action of that company. There are hole in the wall places that sell cars ...repo them...repeat as needed.
Posted by BabyTac
Austin, TX
Member since Jun 2008
17210 posts
Posted on 6/1/20 at 10:54 am to
Recieved the registration and plates in the mail.

This is strictly the financial part.

Also, very big/respectable dealership.
This post was edited on 6/1/20 at 10:59 am
Posted by LSUFanHouston
NOLA
Member since Jul 2009
41708 posts
Posted on 6/1/20 at 10:55 am to
quote:

How the hell does this happen? I can see how a mistake may happen and some records get lost, but the dealership just ghosts a customer?


This happens all the time. This is why dealerships get a bad rap.

OP, either one of two things happened.

1) The dealership didn't properly send in the paperwork, and they haven't been paid, so you would think they would want to help so they can get paid.

2) They have been paid, and something has happened on the financial end, and the dealership no longer cares.
Posted by chaso
clinton ms.
Member since Aug 2006
3331 posts
Posted on 6/1/20 at 10:55 am to
A friends son dug a giant hole to hide car from repo co. Told them someone stole it. Unfortunately after being deployed in Afghanistan he developed a drug habit,(meth) and when police showed up on property with repo man they noticed fresh dirt and something shiny, apparently he was high when he buried it and thought it was deep enough. I guess buring cars in the country is a common thing? Lol, Kid was a Ranger bad arse.The good part is he got it together went back to school, working & Not On Meth
Posted by salty1
Member since Jun 2015
5229 posts
Posted on 6/1/20 at 10:58 am to
quote:

If they never figure it out, you got a free car.


Not actually. He’ll never be able to title it, hence it’s not his. Someone has the title. It’s supposed to be the lender, but the dealer has to send it to them. People will lose their jobs over a car just going missing. That car is probably collateral for the dealers line of credit, so someone will eventually start looking for it.
Posted by Tiger Chemist
Member since Nov 2009
3164 posts
Posted on 6/1/20 at 11:01 am to
File a claim with the BBB and explain your situation in detail. That way the issue has some form of official documentation.
Posted by mikelbr
Baton Rouge
Member since Apr 2008
49101 posts
Posted on 6/1/20 at 11:02 am to
quote:

Suggestions on how to get it taken care of? I don’t know what else to do if the finance company has no records of anything.

Used car

The best part of this thread is your former self, PortHudsonPlaya, would have made fun of you for financing a used car.
Posted by Gris Gris
OTIS!NO RULES FOR SAUCES ON STEAK!!
Member since Feb 2008
49636 posts
Posted on 6/1/20 at 11:05 am to
Don't you have a copy of the paperwork you signed?
Posted by LNCHBOX
70448
Member since Jun 2009
89438 posts
Posted on 6/1/20 at 11:06 am to
quote:

BabyTac


Did you say you got a good deal because you paid cash in another thread a couple weeks ago?

Why you lying?

Went back and found it:
quote:

Bought a Mercedes SUV for the wife a month before all this started. Kicking myself. Paid cash so got a decent deal but could’ve saved a lot of money if I knew this shite was going down.
This post was edited on 6/1/20 at 11:08 am
Posted by East Coast Band
Member since Nov 2010
67026 posts
Posted on 6/1/20 at 11:06 am to
Could be the dealership didn't have the title cleared when they sold it to you.

Have you checked the Carfax report? Perhaps something could be revealed
This post was edited on 6/1/20 at 11:08 am
Posted by BobABooey
Parts Unknown
Member since Oct 2004
16215 posts
Posted on 6/1/20 at 11:06 am to
quote:

Have an attorney

Stop fooling around on the OT and call a lawyer. You’re at serious legal risk here, potentially, so act accordingly. Do you have records of all those calls and contacts you’ve made?
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