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re: Dining board: A-hole chef or A-hole customers?

Posted on 7/9/10 at 11:23 am to
Posted by BROffshoreTigerFan
Edmond, OK
Member since Oct 2007
10004 posts
Posted on 7/9/10 at 11:23 am to
quote:

Holy shite! I didn't even notice this. I think they are miserable bitches now. Right in the middle of dinner rush they want to sip on wine not even purchased at the restaurant. If they paid nothing but a corking fee and appetizers, I'm ok with him booting them.


when I read it the first time, I thought it said bought. Fail on my reading skillzzz!

They deserved the boot. And I originally said the restaurant's method was classless. I recant those comments. Unless he actually kicked them when he asked them to leave.

Kicking one of them would have been acceptable.
Posted by someyoungguy
Jonesboro, LA
Member since Sep 2006
619 posts
Posted on 7/9/10 at 11:23 am to
I find that usually in these situations the truth is somewhere in the middle. I will split the difference and assume that two hours had passed and perhaps the check was presented but not paid. If this is true plus people waiting the fact that these TWO people BROUGHT IN TWO bottles of wine with them, then this equals time to GTFO.

Maybe not be rude about it but i'm just sayin'
Posted by Tiger n Austin
Austin, Tx
Member since Dec 2005
6686 posts
Posted on 7/9/10 at 11:26 am to
quote:

you always be allowed to stay as long as you want


no matter what


If the restaurant is busy...then I completely disagree with this statement.
Posted by Tiger n Austin
Austin, Tx
Member since Dec 2005
6686 posts
Posted on 7/9/10 at 11:29 am to
Also, that has to be a typo in the first email. You are never allowed to bring in wine to a restaurant. Birthday cake = MAYBE...but wine? frick NO.

ETA: Check that...you can bring in wine but you will be more than likely hit with a "corking fee"
This post was edited on 7/9/10 at 11:30 am
Posted by CajunInFL
New Orleans, LA
Member since May 2007
1962 posts
Posted on 7/9/10 at 11:46 am to
As being a former restaurant owner, I can certainly see why you would want to trun tables, that's obvious. On the other hand, I would never have approached a table to leave, no matter what the circumstances. the customer is always right. Word of mouth travels a lot faster in the restaurant biz than you think. Being a customer at a restaurant, I can assure you I would be offended if I was asked to leave. In the few times I have felt we stayed too long at a table I would surely make up for it in the tip to the wait staff.
This post was edited on 7/9/10 at 11:58 am
Posted by samm980
Houston
Member since Dec 2008
1550 posts
Posted on 7/9/10 at 11:52 am to
These 2 lesbos need to learn some manners.
Posted by Y.A. Tittle
Member since Sep 2003
101732 posts
Posted on 7/9/10 at 11:54 am to
quote:

As being a former restaurant owner, I can certainly see why you would want to trun tables, that obvious. On the other hand, I would never have approached a table to leave, no matter what the circumstances. the customer is always right. Word of mouth travels a lot faster in the restaurant biz than you think.


There's certain things restaurant owners/managers need to be able to chalk up to the cost of doing business. The occasional table of "campers" is one of them.
Posted by BigAppleTiger
New York City
Member since Dec 2008
10394 posts
Posted on 7/9/10 at 12:07 pm to
quote:

the customer is always right



I have worked in the restaurant industry for over 20 years and in three countries, and that is the biggest fallacy I have ever heard. More often than not they are wrong and use this addage to justify their behaviour. The only time the customer is always right is when you have no confidence in yourself as a proprietor or the business you run. Too much disputed information in this case, but it sounded like the chef had the right to ask the ladies to finish up, but not the tact. Both are relevant.
Posted by Lexo
LaPlace
Member since May 2008
3436 posts
Posted on 7/9/10 at 12:15 pm to
Great thread. One of my pet peeves is when at a restaurant people want to sit around and talk after we have already finished eating and paid the bill. It just annoys me, I wanna scream at the table... "We're done here, let's go!"
Posted by TigerinATL
Member since Feb 2005
61608 posts
Posted on 7/9/10 at 12:21 pm to
quote:

A-hole chef or A-hole customers


It depends on who's facts are right. 1 hour and 20 minutes = overreaction by restaurant. 2 hours and 40 minutes = a-hole customers that needed to shoot the shite somewhere less busy.
Posted by Y.A. Tittle
Member since Sep 2003
101732 posts
Posted on 7/9/10 at 12:33 pm to
The statement is more about perception than reality. If you've been "in the business" for 20 years you have to realize that.

Nobody would argue that two bitches driking wine they purchased elsewhere in your restaurant, well after finishing their dinner, and while there's a mob of people clamoring to get into the place are "right."

However, an owner needs to know how to deal with that in the manner of not pissing people off, if possible, and chalk certain things like that to a cost of doing business.
Posted by TigerSpy
Baton Rouge
Member since Sep 2006
9897 posts
Posted on 7/9/10 at 12:34 pm to
quote:

you always be allowed to stay as long as you want


no matter what


with due respect, bullshite.

It's a business. It needs to turn tables over to make money. If you are done eating and want to hang out, move that arse to the bar.
Posted by MSMHater
Houston
Member since Oct 2008
22778 posts
Posted on 7/9/10 at 12:42 pm to
Little more info

quote:

Hours
Monday-Friday: 11 a.m.-2:30 p.m., 5:30 p.m.-9 p.m.
Saturday: 5:30 p.m.-9 p.m.
Sunday: closed
Note: Open later in evenings when demand warranted so call ahead
Price
$20 to $30

Additional Details
Cuisine: American
Patio: YesAdditional details
Meals served: Lunch, Dinner
Alcohol: BYOB
Noise: Moderate
Dress code: Business casual
Average price: $20 to $30
Handicap accessible: Yes
Posted by MSMHater
Houston
Member since Oct 2008
22778 posts
Posted on 7/9/10 at 12:43 pm to
Check this story out about the same chef: This was the chronicles food critic.

quote:

I got the attention of our very nice young waitress, and told her apologetically, "I hate to do this, but this steak isn't medium rare." She bore the plate away to the kitchen. In the meantime I swiped tastes of Chris's fisherman's stew, which featured a lively, tart broth and a trove of spicy andouille sausage. I liked it every bit as much as the feisty chicken gumbo we had as a first course.

Next thing I know, chef-owner Jonathan Levine was bearing down on our table with a plate in his hand. He had removed the thickest [CLARIFICATION: WIDEST] piece of steak at my original cut, stripped it of its mushrooms, and placed it on a clean plate, leaving the rest of the steak in the kitchen.

"What's wrong with this?" he snapped. I discerned nothing neutral or conciliatory in his tone. Jonathan is a burly guy, and his restaurant is a narrow slot, so he loomed over our two-top, not even attempting to conceal his displeasure. For a moment or two, both Chris and I were struck dumb; when we found our voices, we both offered that we didn't think the steak was medium rare.


The chef turned on his heel, muttering, "I'll cook you another one," as he strode toward the kitchen. My brain was still trying to process what had happened, but by the time Jonathan reached the kitchen door, I realized I didn't want a dish re-cooked by a resentful, ticked-off chef. I mean, I've read Bourdain, people. So I called out, "Sir! Do not re-cook it! I'll eat that one."

Minutes passed. I fumed. "I can't believe this," I sort of laugh-gasped to Chris. "I've never been treated so rudely in my life. Thanks a lot for convincing me to send the steak back." We ate a little more of the fisherman's stew, and then here comes Jonathan again. He was holding a plate with my steak, all three cut pieces now reassembled, the mushrooms and demiglace re-applied. The first words out of his mouth--and he spoke first-- were, "You know, this is just a little neighborhood joint. It's not Tony's, or Mark's!"

That's when I lost my temper. If he had sent the original steak back with our waitress, the jarring incident would have blown over and the evening salvaged. But apparently he felt the need to return to our table a second time in order to set me straight. He seemed to be looking for a confrontation, and he got one.

"I cannot believe how ungracious you've been about this," I told Jonathan heatedly. "I have never lost my temper in a restaurant before," I continued, while he kept making his case that my expectations were out of line. By now I was furious. "I do not appreciate you trying to shame me for sending this steak back!" I told him.

"I'd like you to leave my restaurant," he told me.


much more to read


and another story. Chefs an A-hole. Question answered.
This post was edited on 7/9/10 at 12:48 pm
Posted by LSUAfro
Baton Rouge
Member since Aug 2005
12775 posts
Posted on 7/9/10 at 12:46 pm to
quote:

The statement is more about perception than reality. If you've been "in the business" for 20 years you have to realize that.

Nobody would argue that two bitches driking wine they purchased elsewhere in your restaurant, well after finishing their dinner, and while there's a mob of people clamoring to get into the place are "right."

However, an owner needs to know how to deal with that in the manner of not pissing people off, if possible, and chalk certain things like that to a cost of doing business.


Sums it up best.

I've been asked if we would mind moving to the bar for a round of drinks on the house because the reservations were getting piled up and people were unable to sit. I can understand that. Most people would, but it's a matter of how you're approached and how it's handled.

Posted by andouille
A table near a waiter.
Member since Dec 2004
10746 posts
Posted on 7/9/10 at 12:49 pm to
This isn't France, but if it were the restaurant is at fault. It is every Frenchman's inalienable right to sit at a table till hell freezes over if he buys so much as a bottle of water. No questions asked.

Owner should use his business head, as someone already said, bribe them out. That was you do not imperil future business.
Posted by CajunInFL
New Orleans, LA
Member since May 2007
1962 posts
Posted on 7/9/10 at 12:51 pm to
I know chefs have ego issues, but has this guy gone off the deep end?
Posted by notiger1997
Metairie
Member since May 2009
58318 posts
Posted on 7/9/10 at 1:00 pm to
quote:

I wanna scream at the table... "We're done here, let's go!"


I agree. It is time to take it to a bar at that point.
The chef sounds like a ego asshead. The women sound like ignorant bitches.
Posted by Catman88
Baton Rouge, LA
Member since Dec 2004
49125 posts
Posted on 7/9/10 at 1:02 pm to
quote:

I have worked in the restaurant industry for over 20 years and in three countries, and that is the biggest fallacy I have ever heard. More often than not they are wrong and use this addage to justify their behaviour. The only time the customer is always right is when you have no confidence in yourself as a proprietor or the business you run. Too much disputed information in this case, but it sounded like the chef had the right to ask the ladies to finish up, but not the tact. Both are relevant.


COMPLETELY WRONG!

See the rules

#1 Customer is ALWAYS RIGHT
#2 IF the customer is WRONG.. SEE RULE #1

That is the rule of customer related business.

If he wants them to leave there are hundreds of ways to do so while keeping them happy.
Posted by skygod123
NOLA
Member since Nov 2007
27882 posts
Posted on 7/9/10 at 1:08 pm to
quote:

when a restaurant is packed as hell and other people are waiting for a table and you have already finished and paid for everything you are going to pay for, you need to GTFO. If the restaurant is not busy, its another story and they probably wouldn't mind.


me and my friends are guilty of camping out. but, i tip extra if we are taking up a table so the server doesnt get the short end of the stick.

if they needed that table, they should have apologized to the ladies, asked them if they minded relocating to the bar for some drinks on the house for the inconvenience. if they ladies didnt care to consume anything else, they should have given a gift card for a future visit for the inconvenience imo.

those are two customers that will NEVER return & they are obviously spreading the word on their ill experience.

i think its bad form to tell a patron of the restaurant to leave unless its well after hours and the bar and kitchen are closed.
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