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Message
re: Dining board: A-hole chef or A-hole customers?
Posted on 7/9/10 at 2:04 pm to LSUAfro
Posted on 7/9/10 at 2:04 pm to LSUAfro
quote:i think this is the type of patron that liz is referring to. while i think its a business owners right to do this, its the exception, but not the rule.
LSUAfro
i also think that its the business owner or the floor manager's decision to use discretion. i dont think its a servers job to relay a message like that ever. a servers job is to kill people with kindness, be a liason from the back of the house to the table to get the patron what they request. if that doesnt go smoothly, its their obligation to inform the management, not to treat a customer how they think they ought to be treated.
0
Posted on 7/9/10 at 2:05 pm to Y.A. Tittle
True enough. Usually when it gets to that point, most other customers are happy to see the offenders leave. Taking the temperature of the room is an integral part of the process.
Posted on 7/9/10 at 2:06 pm to BigAppleTiger
quote:
There are definitely times to ask patrons to modify their behaviour or give their business elsewhere.
And you deal with them with tact. You never cause a scene or allow one to occur.
There is a line you have to draw which would include a toxic customer ie ones who make the business around you worse off. Customers who expect something unethical or customers who hurt your business. But there is always a way to handle them without crossing the line of breaking customer service ethics.
Go to Disney World and watch them escort a customer out the park.
Then go to a Six Flags and watch them escort a customer out the park.
Who wants to bet that other customers will see more people get escorted out of the SF park and never really notice someone getting escorted out of Disney?
Posted on 7/9/10 at 2:07 pm to MSMHater
Like others said, the owner could have handled it better.
This thread makes me kinda feel bad, my group and I post up and booze for hours when we haven't seen each other in a while.
This thread makes me kinda feel bad, my group and I post up and booze for hours when we haven't seen each other in a while.
Posted on 7/9/10 at 2:08 pm to liz18lsu
quote:
Dining board: A-hole chef or A-hole customers?
There are also customers who complain just in hopes to eat for free....
This too. Most restaurants usually comp it when they mention something was bad about the meal. And it is even funnier when they eat the whole meal even though it wasn't good enough.
Posted on 7/9/10 at 2:15 pm to bayouboy69
Depends on the situation.
I have definitly ordered something that came out wrong before and chose to eat it rather than let my wife eat her meal alone while I waited 15 minutes for another entree to come out.
If I told my server about the mistake and choose to eat it though Im not going to expect them to comp it but it would be nice if something was done though not expected. If the kitchen is busy it can take a while for your order to be fixed and it can make for a bad night waiting for that order while your date is done eating or let their meal get cold waiting for your meal to come back out.
I have definitly ordered something that came out wrong before and chose to eat it rather than let my wife eat her meal alone while I waited 15 minutes for another entree to come out.
If I told my server about the mistake and choose to eat it though Im not going to expect them to comp it but it would be nice if something was done though not expected. If the kitchen is busy it can take a while for your order to be fixed and it can make for a bad night waiting for that order while your date is done eating or let their meal get cold waiting for your meal to come back out.
This post was edited on 7/9/10 at 2:16 pm
Posted on 7/9/10 at 2:22 pm to Catman88
quote:
If I told my server about the mistake and choose to eat it though Im not going to expect them to comp it but it would be nice if something was done though not expected. If the kitchen is busy it can take a while for your order to be fixed and it can make for a bad night waiting for that order while your date is done eating or let their meal get cold waiting for your meal to come back out.
Yep. Agree. It's what makes the difference between the good places and the average places. Them comping a desert for the table or the appetizer or a glass of wine or something and I'll have no problem coming back time and time again. The 5 bucks the restaurant just ate would come back to them many times over. If not I just sit there and stew for a while and convince myself to move on.
Posted on 7/9/10 at 2:57 pm to LSUAfro
One of my favorite things at an upscale restaurant in BR was watching the owner come up to a table of 2 that were sitting next to us and ask them to leave. We had overheard some of the conversation between the server and customer for the last hour or so, and the server tried to be accommadating, but the guy was just a prick. The customer returned his app said it was cold, returned his steak because it wasn't cooked right, and returned the wine and said it was corked. The owner walked up to the customer and said, "you don't like my food, you don't like my wine, you don't like the service, then I would rather you not come back. Your check is taken care of. Please leave". I appreciate that attitude from a business owner being confindent in his product. Respect is given both ways. The place has a good enough reputation to sustain w/o one a-hole and however many people he tells. I'll just say that "mama" came out and backed her son up for the discussion. The section applauded them when the customer left because they heard it all as well. A prick is a prick and deserves to be treated as such no matter the situation. Take your money somewhere else.
Posted on 7/9/10 at 3:08 pm to LSU2NO
quote:
LSU2NO
Are you mocking me?
Posted on 7/9/10 at 3:10 pm to LSUAfro
quote:
Are you mocking me?
I was giving him the benefit of the doubt, and thoght maybe he was dining at a table next to you at Ginos that night.
Posted on 7/9/10 at 3:12 pm to Y.A. Tittle
Story sounded strikingly familiar.
Posted on 7/9/10 at 9:48 pm to MSMHater
Sounds like they stayed around too long, but if seating is an issue than the restaurant should expand.
The chef is the a-hole here, simply because he was flippant about it. He could have said "okay ladies, I'm sorry to have to do this, but do you mind taking your wine outside because there are other people who have been waiting for a while."
It would have been a non-issue.
The chef is the a-hole here, simply because he was flippant about it. He could have said "okay ladies, I'm sorry to have to do this, but do you mind taking your wine outside because there are other people who have been waiting for a while."
It would have been a non-issue.
Posted on 7/9/10 at 10:04 pm to MSMHater
quote:
What side are you on?
The restaurant and all those waiting for to enjoy themselves while others cadillac their asses along like they're the only people on the planet.
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