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re: Dining board: A-hole chef or A-hole customers?
Posted on 7/9/10 at 1:11 pm to VernonPLSUfan
Posted on 7/9/10 at 1:11 pm to VernonPLSUfan
quote:i can see you have customer service experience when having to ask someone to do something they may not want to do.
VernonPLSUfan
we are on the same team here. i dont think the chef's desire to turn the table is unreasonable. but, i dont think the women's desire to sit and enjoy their visit was unreasonable either.
0
Posted on 7/9/10 at 1:15 pm to skygod123
quote:
me and my friends are guilty of camping out. but, i tip extra if we are taking up a table so the server doesnt get the short end of the stick
You realize that even though you may tip a little extra it does not equal what the waiter would have got if he/she was able to turn your table and wait on a brand new order.
Posted on 7/9/10 at 1:15 pm to BigAppleTiger
quote:
Too much disputed information in this case, but it sounded like the chef had the right to ask the ladies to finish up, but not the tact. Both are relevant.
i agree with your statement, but his lack of tact could have a negative effect on his business. he for sure has the right as its his establishment and property and he has the right to refuse service to anyone. but, you dont want that type of reputation.
i think campers are inevitable at dining establishments. i also think managers have to be efficient problems solvers to make a shift run smoothly. even if it happened the way the chef said, somethines some level of appeasement is necessary to retain future business.
Posted on 7/9/10 at 1:22 pm to Tiger n Austin
quote:
You realize that even though you may tip a little extra it does not equal what the waiter would have got if he/she was able to turn your table and wait on a brand new order.
Ok first off when I go to a restaurant and I choose to give money to the establishment and tip to the server I really dont give a damn how much in tips the server turns a night.
The point is that if they really needed that table they could have tactfully moved them. Under no circumstance would it be ok to kick out a behaved paying customers who can easily give your place a bad rep and it looks like they did do a great job of that.
Do to that one mistake in customer service I can assure you that the restaurant lost a lot more revenue than they made by asking them to leave. As a result the net income for that same server will also ultimately fall.
Posted on 7/9/10 at 1:22 pm to skygod123
The whole "customer is always right" attitude...You may be always "right" (people give you what you want), but you're also still an a-hole. Just because you get your way, doesn't make you infallible.
Sorry, sky, not directed at you - general comment
Sorry, sky, not directed at you - general comment
This post was edited on 7/9/10 at 1:24 pm
Posted on 7/9/10 at 1:24 pm to Tiger n Austin
quote:
You realize that even though you may tip a little extra it does not equal what the waiter would have got if he/she was able to turn your table and wait on a brand new order.
nah. me and my friends are drinkers who used to work in the service industry. they get compensated. but, the restaurant does lose money on sales.
this may not make sense, but we usually camp on the front end of the meal, not the back end. have a few rounds of drinks and finish apps before we even order entrees.
Posted on 7/9/10 at 1:26 pm to Catman88
quote:
COMPLETELY WRONG!
We respectfully disagree. Every business is customer related. To subscribe to this theory in practice relegates one to nothing less than the target of a pedestrian steamroller. It is not a position for one who thinks.
Posted on 7/9/10 at 1:26 pm to liz18lsu
So what? The customer may be an a-hole but that a-hole just gave an establishment their money.
And thus they earn the ability to be treated with dignity and respect by the company they do business with. It has nothing to do with the customer it has to do with running your business RIGHT. Ignore the customer is always right rule and you better well damn be "too big to fail" because you will lose money over it in the long run. A happy customer will tell a couple of people about their experience. An unhappy customer with a story will tell hundreds. Its just bad business.
And thus they earn the ability to be treated with dignity and respect by the company they do business with. It has nothing to do with the customer it has to do with running your business RIGHT. Ignore the customer is always right rule and you better well damn be "too big to fail" because you will lose money over it in the long run. A happy customer will tell a couple of people about their experience. An unhappy customer with a story will tell hundreds. Its just bad business.
Posted on 7/9/10 at 1:31 pm to Catman88
Cat - some customers are rude & unhappy NO MATTER WHAT. These people do not deserve the politeness they DO get, paying or not. If you want to be treated well, be kind, fair, and pleasant. If you're a dick, I don't feel bad that someone who is waiting on you is a dick back.
Posted on 7/9/10 at 1:38 pm to liz18lsu
quote:
Dining board: A-hole chef or A-hole customers?
Cat - some customers are rude & unhappy NO MATTER WHAT. These people do not deserve the politeness they DO get, paying or not. If you want to be treated well, be kind, fair, and pleasant. If you're a dick, I don't feel bad that someone who is waiting on you is a dick back.
I agree. Some people just demand way too much and their expectations are way too high and they will act ridiculous because of that. They almost act like children. Speaking from experience here.
Posted on 7/9/10 at 1:39 pm to liz18lsu
I couldnt DISAGREE with you more.
I dont give a shite what the customer did to you. If you are a dick back to them you simply dont deserve to keep your job. You have no business in a heavily customer related field with an attitude like that. If the customer is rude and unhappy then offer to fix it. If they are still unhappy then you still treat them with kindness until they leave. There is nothing more you can do. But at the very least poor customer service would not be another reason for the customer to be upset.
This thread would have gone entirely different had those customers been complaining after they were offered to be moved with tact and respect. Someone that complains after that wouldnt be listened to. However there was no tact involved and the reputation of the restaurant will suffer as a result.
I dont give a shite what the customer did to you. If you are a dick back to them you simply dont deserve to keep your job. You have no business in a heavily customer related field with an attitude like that. If the customer is rude and unhappy then offer to fix it. If they are still unhappy then you still treat them with kindness until they leave. There is nothing more you can do. But at the very least poor customer service would not be another reason for the customer to be upset.
This thread would have gone entirely different had those customers been complaining after they were offered to be moved with tact and respect. Someone that complains after that wouldnt be listened to. However there was no tact involved and the reputation of the restaurant will suffer as a result.
Posted on 7/9/10 at 1:42 pm to liz18lsu
quote:
Cat - some customers are rude & unhappy NO MATTER WHAT. These people do not deserve the politeness they DO get, paying or not. If you want to be treated well, be kind, fair, and pleasant. If you're a dick, I don't feel bad that someone who is waiting on you is a dick back
What if I'm a wonderful and polite customer, but get horribly turned off by a place whose employees I see being a "dick" to other customers, for whatever reason, to the point that I likely would not return to such an establishment?
Posted on 7/9/10 at 1:43 pm to notiger1997
I don't have a dog in this hunt and have been asked to leave before...but I must admit they were right it was old friends getting together and we did stay a little long on a crowded night but they ask us to sit at the picknick table outside on a nice july night in Bucktown...as the bar was full as I am sure all bar areas are when a restaurant is crowded...a little tact would have gone a long way in this story...but it looks like the Chef/Owner is short on that...that said...it looks like it would be easy to get a free meal at this joint.
Posted on 7/9/10 at 1:45 pm to bayouboy69
quote:
Some people just demand way too much and their expectations are way too high and they will act ridiculous because of that.
Go walk into a Popeyes in BR and you expect to be treated like shite and people accept it.
Go walk into Popeyes in Walker and you have to check and see what place you walked into its so different.
Both places function in the exact same way. However the expectations for service held at the Walker location on their own service are far superior to that of the BR locations.
Put both stores across the street from another and is there any doubt which one will ultimately fail?
Posted on 7/9/10 at 1:48 pm to gizmoflak
quote:
you always be allowed to stay as long as you want
no matter what
Absolutely
ETA:
I was recently in a spot like this, however...I was with a friend for a wedding and we were meeting the Groom for a drink...2pm...an empty place. The groom shows up at 3 and we start to drink...after two beers and the owner hanging around I slip over and ask if we need to leave. He said no.
but that is me....as an owner...you do need to suck it up if the room is empty or slammed. The waiting line wants your food, they'll wait
This post was edited on 7/9/10 at 1:52 pm
Posted on 7/9/10 at 1:52 pm to Y.A. Tittle
quote:
What if I'm a wonderful and polite customer, but get horribly turned off by a place whose employees I see being a "dick" to other customers, for whatever reason, to the point that I likely would not return to such an establishment?
Unsolicited rudeness is unforgivable from service staff. You would be well within your rights. The only wording I have a problem with is "for whatever reason". Manners and civility are not absolved by cash or credit card. There are definitely times to ask patrons to modify their behaviour or give their business elsewhere. Done it happily many times when it was warranted.
Posted on 7/9/10 at 1:55 pm to Catman88
Cat - I have seen customers treat a server like garbage, even though the server did nothing wrong, then not tip, for the mere reason that these people are pieces of shite. Server says nothing, quietly cries in a corner (I never did understand the girls who cried, but whatever ) My point is, some people do not deserve to go out to eat, and you would be astonished by people's bad behavoir. Don't defend all of the low-life's out there, Cat, just b/c they pay for their meal. You seem classier than most - these people don't deserve your defense.
) My point is, some people do not deserve to go out to eat, and you would be astonished by people's bad behavoir. Don't defend all of the low-life's out there, Cat, just b/c they pay for their meal. You seem classier than most - these people don't deserve your defense. This post was edited on 7/9/10 at 1:57 pm
Posted on 7/9/10 at 1:58 pm to MSMHater
One of my favorite things at an upscale restaurant in BR was watching the owner come up to a table of 2 that were sitting next to us and ask them to leave. We had overheard some of the conversation between the server and customer for the last hour or so, and the server tried to be accommadating, but the guy was just a prick. The customer returned his app said it was cold, returned his steak because it wasn't cooked right, and returned the wine and said it was corked. The owner walked up to the customer and said, "you don't like my food, you don't like my wine, you don't like the service, then I would rather you not come back. Your check is taken care of. Please leave". I appreciate that attitude from a business owner being confindent in his product. Respect is given both ways. The place has a good enough reputation to sustain w/o one a-hole and however many people he tells. I'll just say that "mama" came out and backed her son up for the discussion. The section applauded them when the customer left because they heard it all as well. A prick is a prick and deserves to be treated as such no matter the situation. Take your money somewhere else.
Posted on 7/9/10 at 2:01 pm to LSUAfro
There are also customers who complain just in hopes to eat for free.... 
This post was edited on 7/9/10 at 2:02 pm
Posted on 7/9/10 at 2:02 pm to BigAppleTiger
quote:
There are definitely times to ask patrons to modify their behaviour or give their business elsewhere. Done it happily many times when it was warranted.
I agree, but in 99% of the cases this can be accomplished without having other patrons see you as a "dick."
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