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Started By
Message
XM/Sirius is getting tougher on the discounts
Posted on 2/5/14 at 1:42 pm
Posted on 2/5/14 at 1:42 pm
I know this is a regular subject on the OT so here is an update as of today.
I read elsewhere that they have tightened up this year so I was prepared to actually cancel (just a to and from work car) when I called.
I have done this dance with XM for several years now so I am familiar with the "I am going to cancel" trick. It was different this time. As usual, the guy initially answering the phone tried for full price renewal. I did the "that's too much, I am going to cancel" and this is where they usually say "Let me send you over to Customer Care to see if they can help." Instead he flat said, "there aren't any discounts available so do you still want to cancel?" I said Yes and he connected me to Cancellation. The lady answering actually began processing my cancellation and then finally pulled out the "Oh, I see you have been a customer since 2004, let me take a look again. This is when they finally gave me the half off the one year rate.
There is no question that they were trying to wait me out. If I had not actually been prepared to cancel, I might have waivered. So consider this free intel.
I read elsewhere that they have tightened up this year so I was prepared to actually cancel (just a to and from work car) when I called.
I have done this dance with XM for several years now so I am familiar with the "I am going to cancel" trick. It was different this time. As usual, the guy initially answering the phone tried for full price renewal. I did the "that's too much, I am going to cancel" and this is where they usually say "Let me send you over to Customer Care to see if they can help." Instead he flat said, "there aren't any discounts available so do you still want to cancel?" I said Yes and he connected me to Cancellation. The lady answering actually began processing my cancellation and then finally pulled out the "Oh, I see you have been a customer since 2004, let me take a look again. This is when they finally gave me the half off the one year rate.
There is no question that they were trying to wait me out. If I had not actually been prepared to cancel, I might have waivered. So consider this free intel.
Posted on 2/5/14 at 1:44 pm to jbgleason
I think they have 25 million subscribers. I don't think they are as desperate as in previous years.
Posted on 2/5/14 at 1:44 pm to jbgleason
hmmm
They gave me the 6 months free deal pretty easily again this year
They gave me the 6 months free deal pretty easily again this year
Posted on 2/5/14 at 1:46 pm to Salmon
6 months free and then regular rate?
Sounds strikingly like my 1/2 off regular rate for 12 months.
I think the code is cracked.
Sounds strikingly like my 1/2 off regular rate for 12 months.
I think the code is cracked.
Posted on 2/5/14 at 1:47 pm to brgfather129
Um, just cancel. I've done it a handful of times when they wouldn't budge and within a week, I got an e-mail with a pretty massive 6-month promotional offer.
Posted on 2/5/14 at 1:50 pm to jbgleason
Nah bro, that guy got 6 months free and just paid regular price for the other 6 months.
You got half price for a year though.
You see the difference now?
You got half price for a year though.
You see the difference now?
Posted on 2/5/14 at 1:52 pm to Mizzoufan26
I called yesterday to cancel and got 5 months for $18. I will cancel again when the 5 months is up.
Posted on 2/5/14 at 1:52 pm to jbgleason
I have had free XM/sirius for over a year. When I bought my vehicle I guess the last owner had it activated. But I am hooked now so if they ever do catch it I am going to pay for it.
Posted on 2/5/14 at 2:01 pm to jbgleason
I tried the cancellation threat with Cox, and they didn't bite. Didn't even offer a single thing. Cancelled within 10 minutes
Posted on 2/5/14 at 2:21 pm to Hammertime
Dish and DirectTV offer more discounts than Cox. I plan on quitting them as soon as Uverse is available. Cox offers the cheaper rate if you sign a contract for 2 years and I'm not doing it.
Posted on 2/5/14 at 2:25 pm to Clark W Griswold
quote:
Dish and DirectTV offer more discounts than Cox
I had been with dish for 8 years and they didn't offer me shite so I switched to Directv.
Posted on 2/5/14 at 2:48 pm to jbgleason
Went through the same process with XM a couple months ago. They didn't offer the half off deal so I cancelled. Got the 5 months for $20 deal in the mail last week.
Also, just left Dish because they 'only' do 2 yr contracts. With Xfinity + internet now with no contract; on the waiting list for a X1 HD DVR box. The Xfinity internet is much better.
Also, just left Dish because they 'only' do 2 yr contracts. With Xfinity + internet now with no contract; on the waiting list for a X1 HD DVR box. The Xfinity internet is much better.
Posted on 2/5/14 at 3:14 pm to TheLSUriot
This is the OT.... Buy a new vehicle, get a year free. When the year is up.... Buy a new vehicle, get a year free.
Rinse and repeat
Rinse and repeat
Posted on 2/5/14 at 3:21 pm to Shoulderchoke
Too many commercials. The point of satellite initially was no commercials. Now you pay and get the ads. I just let it lapse.
Posted on 2/5/14 at 3:23 pm to jbgleason
I got 6 months at 5.50 a month, but I actually cancelled my subscription and they called me back
Posted on 2/5/14 at 3:28 pm to jbgleason
Glad I don't have to play these games, I got a lifetime a few years back at a reduced rate.
Posted on 2/5/14 at 8:23 pm to WPBTiger
So what is a regular rate per month? I have it but my wife pays it for three vehicles and I have no clue what it cost.
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