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re: Who’s got some dealership service stories?

Posted on 1/17/24 at 9:17 pm to
Posted by VetteGuy
Member since Feb 2008
28226 posts
Posted on 1/17/24 at 9:17 pm to
Wow.

You're special.
Posted by marigny
land of dreamy dreams
Member since May 2023
91 posts
Posted on 1/18/24 at 3:43 am to
Grateful for tip to consult JustAnswer.
Posted by tatervol
Lexington, TN
Member since Nov 2008
2158 posts
Posted on 1/18/24 at 4:42 am to
Are we supposed to believe half these stories? Dude records all his bus Ness transactions? Y’all are wild
Posted by Tigeralum2008
Yankees Fan
Member since Apr 2012
17146 posts
Posted on 1/18/24 at 5:32 am to
quote:

My dad told me they brought their car to Ascension Honda in Gonzales today to get the tires rotated. He made marks on the tires before bringing it in, but forgot to check right after service. They grab lunch and see the tires were never moved. Shows back up and tells them and the service guy tells him he got busy and forgot…



Matt Bowers did that same thing to me


My horror story involves the Firestone on Siegen. Brought my vehicle in for a rotation and alignment. I made 1/2mi out if the parking lot and my power steering pump exploded.

Firestone and their insurance rejected my claim. Cost me $3k

Repair guy showed me damage to the body of the pump. Looked like someone ripped on the high pressure house
Posted by turnpiketiger
Southeast Texas
Member since May 2020
9490 posts
Posted on 1/18/24 at 5:40 am to
I have a good story actually.

Had an complimentary oil change at the dealership. Noticed oil slowly leaking about a month or so later so eventually made time to bring it back in and let them know about it.

They found they it was the gasket and that it would be $5,500 to replace it. I mentioned that I was here for an oil change not too long ago. They decided that since I was just there and they didn’t catch it that they would take care of it. It had to go up the ladder for the manufacturer and took a day for an answer but it was approved.

I was really surprised.
Posted by Gorilla Ball
Member since Feb 2006
11698 posts
Posted on 1/18/24 at 5:51 am to
I had a Jeep grand Cherokee that appeared to develop transmission problems after a weekend of hunting in South Dakota. It did get stuck a few times up to the headlights.
Anyway I bring it to a transmission place near my parents house, transmission is completely shot. Guy seen this all the time. Not repairable etc.
I found a local guy in Baton Rouge. He does a transmission flush or something- i honestly don’t recall.
Never had anymore problems out of thing.
Posted by ILurkThereforeIAm
In the Shadows, Behind Hedges
Member since Aug 2020
485 posts
Posted on 1/18/24 at 6:28 am to
Jeep dealership in Covington. Had my tires rotated and they didn’t finish tightening the lug nuts. I’m lucky the wheels didn’t fall off on my way home.
Posted by moe1967
South Louisiana
Member since Jul 2023
62 posts
Posted on 1/18/24 at 7:35 am to
Years ago the back glass of my 4Runner got busted. Went to dealership for new back glass. After they installed it and I got home I noticed that they scuffed the clear coat(not deep)on both sides of the window. Called them and said they needed to fix that and buff it out. Couple days later I went back for them to fix. When I got the vehicle back I went look at their work. Not only did they buff the scuff marks out, but they also buffed out the paint, and the primer. It was down to bare metal. Not just on one side but both sides! That means they screwed up not once but twice.

I raised ten kinds of hell over that. I guarantee you the idiot that did that used a grinder instead of a buffer.

Idiots
Posted by patnuh
South LA
Member since Sep 2005
6731 posts
Posted on 1/18/24 at 7:38 am to
quote:

Wow. You're special.


It was about how shady they are, not how awesome I am….jerk off.
Posted by johnnyrocket
Ghetto once known as Baton Rouge
Member since Apr 2013
9790 posts
Posted on 1/18/24 at 7:53 am to
Inside mechanics joke.
“It’s how you write the story to the service advisor.”

At dealers they get paid on time of the job.
If they can beat the time they make more money.
One tech told me there was a squeak under the dash. Wrote up under warranty that he had to pull the dash out which is a 6 to 8 hour job. All he really did was put caulk under the dash between the part rubbing and the dash trim. 30 minutes.

He got paid and the dealer for 6 to 8 hours of work depending on how they wrote it up.

The tech can now work on more cars making more money.

A lot of times they do lose on jobs also. This is why a lot of techs go to private shops and some prefer an hourly rate.


Posted by dallastiger55
Jennings, LA
Member since Jan 2010
27772 posts
Posted on 1/18/24 at 7:57 am to
I’ve gotten to know the service director at a large Nissan dealer in DFW pretty well. Our kids go to school together.

I asked him if it’s decent pay and he said the last 5 years he hasn’t made under 200k. Said last year was over 250.

The hours suck and dealing with customer service but he said if you get with a large dealership the pay is very good. Also said most his techs on the floor make 6 figures.
Posted by johnnyrocket
Ghetto once known as Baton Rouge
Member since Apr 2013
9790 posts
Posted on 1/18/24 at 8:00 am to
I was a police officer worked a lot of nights, and made more as a Mack Mechanic in 80’s and 90’s on first shift.

Government job was for my retirement.
Diesel mechanic job paid the bills.
I started as oil changer and did PM’s which gave me extra money to save for a house.
Then the dealer sent me to school on their dime.
At first buying tools was rough and bought used beat up tool box.
It got better and I made very good money as a diesel tech.

A good service advisor does well.
It’s the ability to explain why things need to be done and how to sell it.
This post was edited on 1/18/24 at 8:08 am
Posted by kengel2
Team Gun
Member since Mar 2004
30839 posts
Posted on 1/18/24 at 8:00 am to
quote:

Eddie Tourrelle Nissan in Covington


quote:

Took it in to the service department and come to find out the car had been wrecked.


Back when I was in high school we bought a used car from there and the same thing. After having it a week or so, found out it had been wrecked as well, wasn't disclosed and we asked. This was before carfax became popular.
Posted by Adam4848
LA
Member since Apr 2006
18980 posts
Posted on 1/18/24 at 8:02 am to
At Hollingsworth Ford years ago getting an oil change and tire rotation. My passenger rear side mirror was broken and needed to be replaced so the kid at the desk was like we can write a quote for you to replace…I was like sure let’s see how much they can muster up on this simple job while smiling to my face.

Kid writes up the parts and labor and walks over to show me $700. The part was quoted at $179 and the labor was quoted at 4 hours. I smile and stare at him, he smiles and stares at me, I politely tell him who would be an idiot to pay for this and he shrugs his shoulders and said you’d be surprised.

I bought the part off Amazon for $39 and installed it on my own. Took all of 30 minutes.
This post was edited on 1/18/24 at 8:03 am
Posted by doublecutter
Hear & Their
Member since Oct 2003
6592 posts
Posted on 1/18/24 at 8:22 am to
Royal Honda in Metairie, my mother has bought four cars from them over the years. And has been generally satisfied with their service, she always brought her car in for oil changes and scheduled service.

She brings her car in for an oil change and tells the service writer that her dome light doesn't work anymore, please check it out.

The service advisor comes back awhile later and tells her that they checked the bulb and fuses and that was not the problem. They would have to trace the wiring to find the problem, cost about $200. She told them she would make an appointment to come back to have the repair done.

I happened to go to her house later that day and she mentioned it to me. I went to her car, got the bulb and went to AutoZone and bought an identical bulb for a few bucks. Put the new bulb in and Suprise! Suprise! the light worked again.

Theiving bastards.
Posted by dallastiger55
Jennings, LA
Member since Jan 2010
27772 posts
Posted on 1/18/24 at 8:22 am to
I had a 07 Altima that its CVT tranny started making a noise after 110k. Nissan said it would be $4,500 to replace and said it’s the only option.

I didn’t have the money so I had to ride it out until it Broke down. I just traded it in 2 years ago with 260k. No issues whatsoever just dealt with the noise(it wasn’t that loud).
Posted by Twenty 49
Shreveport
Member since Jun 2014
18775 posts
Posted on 1/18/24 at 8:25 am to
quote:

Also said most his techs on the floor make 6 figures.


Must not be that lucrative at all places.

For the last few months, two dealers near me have had signs out front begging for people to take tech jobs. They've also run billboards looking for techs, no experience needed.
Posted by dallastiger55
Jennings, LA
Member since Jan 2010
27772 posts
Posted on 1/18/24 at 8:26 am to
For sure it’s market specific. Hes in a massive metro right off two of the biggest highways.

It’s always crazy busy
Posted by cheobode
Member since Dec 2017
1167 posts
Posted on 1/18/24 at 8:31 am to
quote:

made more as a Mack Mechanic in 80’s and 90’s on first shift.


My dad didn't finish 9th grade in high school. Got hired on at FDF in 1992 making $8/hr as a parts runner. After about 6 months, he was bored and they had a few trucks down so my dad asked the shop supervisor if he could work on one of the trucks. The supervisor was surprised but said, "Don't mess it up." He ended up changing a fuel pump on one and something else on another.

The next day, the big boss calls him in along with the supervisor and asks my dad how long he's done mechanic work. My dad said about 15 years. They gave him a raise to $18/hr. I was only 13 at the time, but it felt like we were rich

Posted by Lake08
Member since Jun 2023
564 posts
Posted on 1/18/24 at 8:43 am to
Your buddy is a moron
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