Who’s got some dealership service stories?

Best one I got is a claim I took in for a customer where the dinguses at Walmart dropped her car off the lift while changing the oil..

Ford Dealer here in TN, called and scheduled a simple tire balance because of a slight shimmy at like 65 on our Transit 350....guy said no problem.

Got there to drop it off, confirmed it was a simple tire balance and this guy (different guy) said no problem, they'd call when it's done.

I called that afternoon (like 5+ hours later) asking if it was done because I could pick it up. The woman on the phone (3rd person now, if you're keeping track) said it'd be ready first thing tomorrow morning, they ran into a few priority commercial jobs but "we promise we'll get the tires balanced on your van".

I go to pick it up in the AM; the Dealership's General Manager was at the desk and I kindly mentioned to him I was a bit pissed they had to keep my vehicle overnight for just a tire balance. This motherfricker straight up says, "Tire balance? Our balancer has been out of service for well over a month waiting on a part and the company to come fix it".

Sure as shite never brought anything back to that dealership...

College Station Ford. My backup camera went out on my KR. Took it in, told the guy the screen is fine the camera went bad. He says they will look in to it. Calls me says it's not the camera, it's the screen. I tell him that does not make sense but if it fixes it go ahead. Then after the repair, calls me again and says it's the camera not the screen. I lay into the guy saying I am not paying for both a new screen and a camera, that he can piss off. Top guy calls me back says they will only charge me for the camera. When I pick up my truck the panels are still not put back on my dash. I lit into the service manager right in front of the other customers about I am never coming back since they were trying to rip me off. Never did, and did not buy another Ford cause of it.

Fast forward a few years and they buy the Nissan dealership. My daughters service guy at Nissan was great. He ended up getting fired cause he was not upselling problems in the service dept.

I had a flat tire. Had the tire replaced. The next day, my ABS and advancetrac warning lit up.

Had to wait two weeks to drop off at the dealership. Then, they had to hold the vehicle for a week just to examine it. Week goes by, they think they figured out what it was. I come in to grab it, drive it off the lot, moment it hits payment, sensors go off.

Whip right back in. They finally find me a rental car. 3 weeks go by, say they still have no answers. Talking to engineers in Detroit, etc. they do a very expensive fox thinking that solves issue, it did not; in fact solve issue.

I go out to look at tire that started all this… mfers put a one size bigger tire on and it threw the whole system out of whack. Got all my money back as well as brand new set of tires. It was a 3 month saga. So stupid

i HATE hollingsworth richards ford with a passion.

They always suck but i bought a battery from them and they changed it out. when i got my truck back, the screen didn't work. i went back in and told them. They said "it'll be $900 for a new APIM" i said "aw hell naw, it worked when i brought it in, it better work when i leave." ended up getting put in touch with a hollingsworth. they begrudgingly fixed it. unreal

i mean can you fricking imagine if i test drove a car and brought it back with something not working?

Brought wife's car in for some small recall some years ago. Car about two years old.Asked the guy while they had it up to look at front end, hearing noise, and let me know if anything need work.

Waiting several hours, impatient, finally told me car was ready. Bill for over 1500 dollars, shocks struts brakes etc.

Went ballistic. Guy with bill had called for Mrs. dietcoke7. Demanded they put parts back on. Said they were gone. Demanded owner, who I knew slightly. After much anguish he wrote off bill.

Service guy clearly saw woman's name on invoice and tried to pull a fast one.
We never went back.

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Toyota dealership dropped my buddy's Tundra off the lift while changing the oil. Hit hard enough to bend the frame and total it out. My buddy's a bit of a push over and accepted a lease agreement on a new Tacoma. The Tundra was paid off.

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Oh frick that noise.. How old a truck are we talking here? .

Test drove a truck at a fairly new pre-owned dealer a few years back. I know enough about vehicles to give it a thorough look over. It was a very clean truck with right at 100k miles.

The SM & I are looking it over while its running & I hear a slight clicking sound. Of course he didn't hear & I ask if it was ok to drive.

So we take off, & the noise is more noticeable. I ask again, you hear it? As he was about to answer, the truck loses power right after a much louder noise.

Long story shortened, they tried to blame me, I told them to frick off, they said they'd take me to court. The SM didn't know whether to shite or go blind.
He knew I wasn't the cause.

I walked out, he followed, I pulled out my phone & showed him the video. I recorded the whole thing as I do all my business transactions. Never heard from them & they lasted another year or so.

On the way back from the Grand Canyon when I was a youngin. The family wagon developed a clicking noise outside Albuquerque. Stayed in a Holiday Inn three days while the dealership there tried to diagnose it. They finally gave up and told us we'd probably be alright to drive home, but don't get above 50 in case the wheel fell off. Limped across Texas at s snail's pace. Got home, took it to the local dealership where they tightened the speedometer cable, no more clicking.