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Message

re: United CEO doubles down, calls passenger "belligerent", claims United followed rules

Posted on 4/11/17 at 3:39 pm to
Posted by WG_Dawg
Member since Jun 2004
90333 posts
Posted on 4/11/17 at 3:39 pm to
quote:

You were on the plane? Cool.


Doubt it, considering one of his first posts in the thread says "if I were on that flight..."
Posted by member12
Bob's Country Bunker
Member since May 2008
33142 posts
Posted on 4/11/17 at 3:39 pm to
quote:

someone willing to take $1500 was laughed at by the United manager.


Bet that looks pretty cheap now.
Posted by Junky
Louisiana
Member since Oct 2005
9230 posts
Posted on 4/11/17 at 3:40 pm to
quote:

And aviation attorneys have said otherwise, and yet you refuse to say that MAYBE what you just said is wrong


Man, you never read my retort. I stated that they will boot paid passengers for must fly employees to keep their next flight from canceling. Rest or next day, whatever. They will not cancel the flight for one guy.
Posted by Fun Bunch
New Orleans
Member since May 2008
130305 posts
Posted on 4/11/17 at 3:40 pm to
quote:

You were on the plane? Cool.


He's talking about a different situation and trying to equivocate a passenger being removed for not putting on a seatbelt and raising their voice to this situation.

Which is not even remotely similar.
Posted by NYNolaguy1
Member since May 2011
21764 posts
Posted on 4/11/17 at 3:41 pm to
quote:

wait are people actually mad at the aviation police guy here? He was sipmly doing what he was told, there are a metric ton of frick ups here but I don't see how you blame that guy.


To be fair the police should get the whole story before kicking a passenger off the plane.

Saying "I have a right to this seat" =/= he was being unruly.

If the police had asked a few questions this would have been abundantly clear.

To your larger point, yes they did as they were told without thinking- that's kind of the problem.
Posted by WG_Dawg
Member since Jun 2004
90333 posts
Posted on 4/11/17 at 3:41 pm to
quote:

I think it is human to be unreasonable in a situation where you asked off a flight you have already paid for.


I agree he had every right to be fuming mad. Any of us would be as well. But there's a reason he is the only 1 of the 4 that was "roughed up" and physically dragged off the flight, and it's because of his behavior. Again, if he just cusses them out and demands a lawyer and raises hell as he's walking off, his face remains unbloodied, nobody lays a hand on him, he isn't dragged like a petulant child, and there aren't videos of him for the world to see.
Posted by Junky
Louisiana
Member since Oct 2005
9230 posts
Posted on 4/11/17 at 3:41 pm to
quote:

Which is not even remotely similar.


It's context is that they can remove you for pretty small confrontations
Posted by shel311
McKinney, Texas
Member since Aug 2004
112898 posts
Posted on 4/11/17 at 3:41 pm to
quote:

Man, you never read my retort. I stated that they will boot paid passengers for must fly employees to keep their next flight from canceling. Rest or next day, whatever. They will not cancel the flight for one guy.

And their policy very well may say that once the passenger is on the plane, they cannot kick him off for THAT reason. There's a list of reasons, that is not one of them.

So, will you concede that maybe those aviation attorneys who read the policy that you haven't read may be more informed than you and are correct?
Posted by TitleistProV1X
Member since Nov 2015
3649 posts
Posted on 4/11/17 at 3:41 pm to
quote:

The FAA requires that the pilots get 10 hours from the time they arrive at a hotel.



Which they would've had if they started driving whenever they realized they needed the crew.....

Why are people not able to understand this right now? It's almost like some are just ignoring the facts.
Posted by slackster
Houston
Member since Mar 2009
91838 posts
Posted on 4/11/17 at 3:42 pm to
quote:

I think you're missing the "Randomly select him to be removed for no reason and then when he becomes unruly, remove him for being unruly" Clause. Rookie mistake.




I still think the guy was petulant, but it doesn't excuse United's screw up.
Posted by Fun Bunch
New Orleans
Member since May 2008
130305 posts
Posted on 4/11/17 at 3:43 pm to
quote:

It's context is that they can remove you for pretty small confrontations


He didn't have a confrontation until he had already been chose to be removed, randomly, with no knowledge of his situation or demeanor.
Posted by WG_Dawg
Member since Jun 2004
90333 posts
Posted on 4/11/17 at 3:43 pm to
quote:

If the police had asked a few questions this would have been abundantly clear.

To your larger point, yes they did as they were told without thinking- that's kind of the problem.


Ok, let's say this aviation police did everthign perfeclty correct as you think he should have. He starts by politely asking the passenger what's going on. Once that ball gets rolling...then what should he have done? It's his job and orders from his boss to remove the passenger. So when the passenger refuses, what should he have done? I mean hell it's not like he tazed him or beat him up, he literally just pulled him out and dragged him off.
Posted by NYNolaguy1
Member since May 2011
21764 posts
Posted on 4/11/17 at 3:43 pm to
quote:

but once you've boarded the plane, I don't see how they could remove him. There are various reason you can be removed, but he doesn't seem to fit any of the criteria.


Here is United's problem.
Posted by shel311
McKinney, Texas
Member since Aug 2004
112898 posts
Posted on 4/11/17 at 3:43 pm to
quote:

I agree he had every right to be fuming mad. Any of us would be as well. But there's a reason he is the only 1 of the 4 that was "roughed up" and physically dragged off the flight, and it's because of his behavior. Again, if he just cusses them out and demands a lawyer and raises hell as he's walking off, his face remains unbloodied, nobody lays a hand on him, he isn't dragged like a petulant child, and there aren't videos of him for the world to see.

If they're breaking their own policy in doing so, I think he has every right to not leave the plane on his own. Not saying I'd do it, but I think he's well within his rights if the contract he signed per United's policy shows United breaking said policy.
Posted by slackster
Houston
Member since Mar 2009
91838 posts
Posted on 4/11/17 at 3:44 pm to
quote:

Man, you never read my retort. I stated that they will boot paid passengers for must fly employees to keep their next flight from canceling. Rest or next day, whatever. They will not cancel the flight for one guy.


How often do they boot people off who are already seated on the plane?
Posted by shel311
McKinney, Texas
Member since Aug 2004
112898 posts
Posted on 4/11/17 at 3:44 pm to
quote:

It's context is that they can remove you for pretty small confrontations

Why was there a petty small confrontation? Because they told him he had to...



Posted by WG_Dawg
Member since Jun 2004
90333 posts
Posted on 4/11/17 at 3:45 pm to
quote:

If they're breaking their own policy in doing so, I think he has every right to not leave the plane on his own


Okie doke, then the police have every right to remove him by any means necessary, which they did.
Posted by shel311
McKinney, Texas
Member since Aug 2004
112898 posts
Posted on 4/11/17 at 3:45 pm to
quote:

He didn't have a confrontation until he had already been chose to be removed, randomly, with no knowledge of his situation or demeanor.

This dude's reluctance to admit that is one of the better cases of a guy just going out of his way to make terrible points just so he doesn't have to concede his original point that I've seen in a while.
Posted by Hangit
The Green Swamp
Member since Aug 2014
46860 posts
Posted on 4/11/17 at 3:45 pm to
quote:

The CEO claims all kinds of shite that isn't borne out by either eyewitness accounts by passengers


I'm with you baw. He has been a total douchebag in this. I was not saying I believed him. I just said that he said it.

I do believe the weeping women and children that witnessed this abortion play out live.
Posted by slackster
Houston
Member since Mar 2009
91838 posts
Posted on 4/11/17 at 3:46 pm to
quote:

If they're breaking their own policy in doing so, I think he has every right to not leave the plane on his own. Not saying I'd do it, but I think he's well within his rights if the contract he signed per United's policy shows United breaking said policy.


Just to be clear, I'm about 99% certain the guy had no clue what his actual rights were in the Contract of Carriage. He just so happened to be within his rights in this case, at least as it appears, but he was likely going to be throwing a fit regardless of the legality of said fit.
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