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re: United CEO doubles down, calls passenger "belligerent", claims United followed rules
Posted on 4/11/17 at 2:37 pm to Elleshoe
Posted on 4/11/17 at 2:37 pm to Elleshoe
quote:
Maybe I'm missing something but the guy was asked to de-board.. why are people flipping out?
He wasn't given a fair offer. Forced to stay overnight and could not be rebooked until 2:30PM the next day for $800 in airline vouchers which are shite. Those things comes with all kinds of limitations that make them extremely devalued and worthless.
There is a reason something like this has never happened before... has anyone EVER been forced to get off a plane like this??? Seriously, we have had millions of flights and this is the first one where passengers were forced to accept an offer.
2
Posted on 4/11/17 at 2:38 pm to Fun Bunch
quote:
Does Ford demand 4% of their customers pay for a truck and then not use it because one of their employees now needs it?
I had an Acura dealer once refuse to sell me a vehicle I wanted to buy on his lot because after negotiating on the purchase for a while, he left and came back to tell me he couldn't sell it afterall because it was "reserved" for the dealership owner's daughter, but that I could pay him extra to drive to Birmingham or Houston to pick up another one like it.
Guess what? I don't think what he did was "illegal", but I didn't purchase an Acura.
Posted on 4/11/17 at 2:38 pm to Nado Jenkins83
quote:True...so now you see why airlines have this policy.
then they can drive and their will be plenty of open seats
Posted on 4/11/17 at 2:38 pm to TigerBait1127
Nah. No alter. Gets me worked up to see people complaining about a situation when they have no idea of what went on and how a company must react.
Posted on 4/11/17 at 2:38 pm to hiltacular
What's the difference between being told the flight is overbooked sitting at the gate or once you're boarded? It happens all the time
Posted on 4/11/17 at 2:39 pm to TigerBait1127
quote:Sure, but nevertheless it is a policy and may have been followed correctly, like it or not.
I mean it's pretty obvious people have an issue with overbooking policies.
It's also been a policy for a long time.
Posted on 4/11/17 at 2:39 pm to shel311
quote:
People will absolutely bitch about a 9% increase in airfare, that's a lot.
Most planes have more than 50 people, your stat is probably closer to 5%.
I would pay 5% more to guarantee I wouldnt get bumped.
Posted on 4/11/17 at 2:40 pm to TigerBait1127
You obviously don't know the nuance involved to operating one that would be profitable
Posted on 4/11/17 at 2:41 pm to Junky
quote:
No, but the example is the company produced those seats, now you're demanded they not sell those 4 products.
I'm not demanding anything. I'm demanding that they find other solutions to getting crew around besides telling a SEATED, paying passenger to leave.
Find another way. How they do that is up to them. Removing passengers at random who don't CHOOSE to get up is out of the question.
Posted on 4/11/17 at 2:41 pm to Junky
quote:
Nah. No alter. Gets me worked up to see people complaining about a situation when they have no idea of what went on and how a company must react.
why are airline "contracts" so different than other purchase agreements?
Posted on 4/11/17 at 2:41 pm to shel311
quote:
Sure, but nevertheless it is a policy and may have been followed correctly, like it or not.
It's also been a policy for a long time
The real problem here is that he was seated and through the gate.
Lots of internet chatter about how that's different than bumping pre gate.
Posted on 4/11/17 at 2:43 pm to Junky
quote:
Nah. No alter. Gets me worked up to see people complaining about a situation when they have no idea of what went on and how a company must react.
As someone who has had a risk management background for 2 publicly traded fortune 100 companies, their policies will 100% be changed due to this to avoid the loss of revenue and market share resulting from this backlash
But hey, public reaction to your product shouldn't be a concern of the CEO of United.
Posted on 4/11/17 at 2:43 pm to shel311
quote:
True...so now you see why airlines have this policy.
its bullshite. sorry if you believe otherwise
Posted on 4/11/17 at 2:43 pm to Junky
quote:
You obviously don't know the nuance involved to operating one that would be profitable
I paid for a ticket. I'm in my seat. I don't give two shits about your crew. That is YOUR problem, not the consumer.
Posted on 4/11/17 at 2:44 pm to Nado Jenkins83
Does the wording matter? He bought the ticket, he should know the rules and regulations that comes with it
Posted on 4/11/17 at 2:44 pm to hiltacular
quote:
There is a reason something like this has never happened before... has anyone EVER been forced to get off a plane like this??? Seriously, we have had millions of flights and this is the first one where passengers were forced to accept an offer.
This happens pretty often. I've seen it first hand on a Delta flight.
The only reason you're seeing/hearing about it for the first time is this guy threw a fit and wouldn't leave, then Airport Security beat the shite out of him on video.
This post was edited on 4/11/17 at 2:46 pm
Posted on 4/11/17 at 2:45 pm to Junky
We'll have to ask the CEO of United.
Are you the CEO of an airline? If not, STFU /s
From the United CEO:
My uninformed opinion as someone who doesn't know the ins and outs
Are you the CEO of an airline? If not, STFU /s
From the United CEO:
quote:
"No one should ever be mistreated this way," Munoz said in a statement. "I want you to know that we take full responsibility and we will work to make it right. It's never too late to do the right thing." Munoz said United plans to review its policies for overbooked flights and its partnerships with law enforcement, and that the results would be shared by the end of the month
My uninformed opinion as someone who doesn't know the ins and outs
quote:
their policies will 100% be changed due to this to avoid the loss of revenue and market share resulting from this backlash
But hey, public reaction to your product shouldn't be a concern of the CEO of United.
This post was edited on 4/11/17 at 2:46 pm
Posted on 4/11/17 at 2:45 pm to Junky
quote:
You obviously don't know the nuance involved to operating one that would be profitable
It's not difficult to understand.
You sell more seats than allowable people on the plane and pocket the difference. First come first serve. Screw the rest.
I would love to see LSU football institute this policy. Season tickets being sold now- you have a 90% chance of getting the seat you purchased.
They could even have a "two men enter one man leaves scenario".
Posted on 4/11/17 at 2:45 pm to Fun Bunch
quote:
I paid for a ticket. I'm in my seat. I don't give two shits about your crew
And you'd be reimbursed, but if you were involuntarly choosen, the captain will tell you to gtfo and the police will remove you.
Posted on 4/11/17 at 2:47 pm to NYNolaguy1
quote:Like I said, too many posters, I won't name any lol, are acting like they're certain about something that they simply can't be certain about.
Aviation attorney Arthur Wolk says he read all 45 pages of United’s Contract of Carriage and he believes the airline violated its own contract.
“I want to assure United Airlines they had absolutely no right to remove that man from the airplane. Absolutely no right to forcibly remove him from an airplane. They’re in trouble.”
According to Wolk, airlines can deny you a seat, but once you’re on board that’s a different story.
But, could that passenger be considered unruly?
Wolk says, “That would be a stretch. I would tell you that. If they tried that case in front of a jury, they would lose 100 percent of the time.”
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