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Started By
Message
re: United CEO doubles down, calls passenger "belligerent", claims United followed rules
Posted on 4/11/17 at 2:11 pm to teke184
Posted on 4/11/17 at 2:11 pm to teke184
quote:
This happened because the "must fly" passengers didn't show up to the gate and say "we have to fly" until everyone was on board.
You think they were just chilling at the airport bar and decided to wait until the end?
They were likely in a crew hold area or coming from another flight they were working and were dispatched to the gate.
quote:
This goat rodeo could have been bypassed by their employees checking in x minutes early like the rest of us peons so that this could be handled at the gate rather than going Thunderdome on the plane.
I think you're confused here...these were employees that are on the job. Directed to be on that flight by the airline. Not some pilots coming back from a vacation.
This post was edited on 4/11/17 at 2:13 pm
1
Posted on 4/11/17 at 2:13 pm to Fun Bunch
I know it sucks, but must rides happen daily. They don't and can't keep reserve personnel at every city.
Posted on 4/11/17 at 2:13 pm to Golfer
Then it is the fault of the manager who sent them out there at the last second when they knew they had a full plane on the last run of the day to Louisville.
The phrase "Your failure to plan is not my emergency" applies here.
The phrase "Your failure to plan is not my emergency" applies here.
Posted on 4/11/17 at 2:14 pm to Junky
quote:
Funny how people should be held responsible for their actions but aren't these days
It should go both ways.
quote:
Paltry sum? At least they offered something...$1000 voucher to fly with them again isn't paltry.
It was $800 in the form of non-transferable $50 vouchers, according to one source. I would never take that.
quote:
And removing a problem passenger isn't an overreaction, it is removing a problem. It was a tough situation, but the employees acted accordingly.
It still doesn't mean it couldn't have been avoided.
Posted on 4/11/17 at 2:15 pm to Junky
quote:
And removing a problem passenger
That was randomly chosen?
quote:
At least they offered something...$1000 voucher to fly with them again isn't paltry.
Those vouchers are near worthless. They have a boat load of as you said "fine print", so they get away with doing even less, while carrying on the charade of doing something. It's a big shell game. Like you said they can remove anyone for any reason, so if they hand out enough play money vouchers that MAY be able to be used, they MIGHT fly someone somewhere. Otherwise it's not worth the paper it's printed on.
Posted on 4/11/17 at 2:16 pm to Junky
quote:
know it sucks, but must rides happen daily. They don't and can't keep reserve personnel at every city.
Cool, and that's the airlines problem to deal with logically and appropriately, which they clearly haven't
Posted on 4/11/17 at 2:17 pm to TigerBait1127
quote:
You really can't be arguing that they've handled this well. Jesus Christ
I don't see you operating an airline and all of the associated problems. It was a crappy situation, but it wasn't the employees' problem this dude decided to act like a spoiled child and not respect the rules.
Posted on 4/11/17 at 2:19 pm to NYNolaguy1
Well, that's like your opinion man. others will still board United tomorrow, and book United flights next week.
Posted on 4/11/17 at 2:19 pm to NYNolaguy1
quote:
that was randomly chosen
That became unruly. Yes
Posted on 4/11/17 at 2:21 pm to Junky
quote:
don't see you operating an airline and all of the associated problems.
Really logical and valid point
Since I'm not CEO of an airline, I can't hold a reasonable opinion on it. fricking brilliant
quote:
It was a crappy situation, but it wasn't the employees' problem this dude decided to act like a spoiled child and not respect the rules.
Try and make that your argument then. Do I need to quote what you actually said?
1) it wasn't the airlines problem
2) people should be held responsible for their actions (well.... Except united)
3) it's the passenger's fault for not accepting the enormous sum that no other passenger on the flight accepted
4) expecting to fly on the flight you paid for after already boarding a plane = being a spoiled child.
This post was edited on 4/11/17 at 2:23 pm
Posted on 4/11/17 at 2:25 pm to Junky
quote:
I know it sucks, but must rides happen daily. They don't and can't keep reserve personnel at every city.
well the airline can leave 4 seats open on all flights. problem solved
Posted on 4/11/17 at 2:26 pm to crazy4lsu
quote:
This could have been handled at the gate without the PR fallout. Instead they allowed everyone to board, and then randomly selected people to throw off, while offering a paltry sum
There were a couple aviation attorneys on earlier saying that because they were able to board the plane then legally they cannot remove them from the plane unless the passenger is a threat to the plane and/or its crew. If this is the case then United will be in deep shite. Seems like their biggest mistake they made was boarding the plane first.
Posted on 4/11/17 at 2:26 pm to Nado Jenkins83
quote:
well the airline can leave 4 seats open on all flights. problem solved
Gasp. It isn't the airlines problem bro. They shouldn't be responsible for selling more tickets than available seats.
Since you're not an airline CEO, you can't hold an opinion on it
This post was edited on 4/11/17 at 2:27 pm
Posted on 4/11/17 at 2:27 pm to Junky
quote:
I know it sucks, but must rides happen daily. They don't and can't keep reserve personnel at every city.
Keep X# of seats available on every flight until the last minute. Obviously Airlines won't do that because they can overbook.
So in that eventuality, keep upping the amount offered until enough people take it.
If no one takes it...find another way to get your people there, or tough shite.
Paying customer that is seated should NEVER be removed unless they CHOOSE to move. Ever.
Posted on 4/11/17 at 2:27 pm to TigerBait1127
Umm, yes. Want to know why? The fine print when you purchased the ticket. You will be bumped if your name is called for a must ride. You will be dragged off for not complying with the flight crew asking you to leave. The flight will leave alright, without you. The captain does not care about your situation. He/she only cares about getting that flight safely to the next stop within all company/federal policies and regulations, including must ride vs paying passengers.
Now, it isn't my fault you don't know passenger rights and also not know what an airline can do if you do not follow their instructions.
Now, it isn't my fault you don't know passenger rights and also not know what an airline can do if you do not follow their instructions.
Posted on 4/11/17 at 2:28 pm to Nado Jenkins83
quote:And then everyone bitches about costs of airfare because they're certainly not just going to eat that millions upon millions of dollars of lost revenue.
well the airline can leave 4 seats open on all flights. problem solved
Don't get me wrong, I'd be pissed if I were in his situation, but I'll take cheaper airfare and risk the .0004% or whatever it is chance that this happens to me.
FWIW, I'm not siding with United here, I don't really know enough details either way.
This post was edited on 4/11/17 at 2:30 pm
Posted on 4/11/17 at 2:28 pm to TigerBait1127
quote:
Gasp. It isn't the airlines problem bro.
actually it is in the world of logical thinking people.
quote:
They shouldn't be responsible for selling more tickets than available seats.
yes they should.
quote:
Since you're not an airline CEO, you can't hold an opinion on it
Can I hold an opinion on you?
Posted on 4/11/17 at 2:28 pm to Nado Jenkins83
quote:
well the airline can leave 4 seats open on all flights. problem solved
But that costs the airlines money. We can't expect them to take care of these things on their own like that.
This post was edited on 4/11/17 at 2:30 pm
Posted on 4/11/17 at 2:30 pm to shel311
Like I said, the other option is you keep upping the offer and perks to get off the flight. You never, ever bump a paying customer that is already seated.
I don't care whether you CAN do it. It is ridiculous policy and bad business.
I don't care whether you CAN do it. It is ridiculous policy and bad business.
Posted on 4/11/17 at 2:30 pm to shel311
quote:
And then everyone bitches about costs of airfare because they're certainly not just going to eat that millions upon millions of dollars of lost revenue.
raise the price.
example:
50 seats on flight. average price 500$.
50 x 500 = 25k
25k/46 available seats = 543$ per seat
done
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