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Started By
Message
re: United CEO doubles down, calls passenger "belligerent", claims United followed rules
Posted on 4/11/17 at 2:47 pm to NYNolaguy1
Posted on 4/11/17 at 2:47 pm to NYNolaguy1
I asked my friend who is a pilot with United about the four crewmembers who had to board the flight...
quote:
It was a crew to fly the plane back the next morning. Apparently something happened late & they needed to send a crew to Louisville. They needed 1 extra seat to get the last crewmember on so they tried to remove a passenger and offered him $1000 and over night accommodations. If they didn't make the flight, the morning flight would have cancelled and 100 people would have missed their flight instead of the 1 guy
This post was edited on 4/11/17 at 2:49 pm
2
Posted on 4/11/17 at 2:47 pm to Junky
quote:From what I have read, and from some legal people here at my work, they have have actually broke the rules. This wasnt an overbooking for another paid customer. They bumped four paying customers for 4 employees. The way their rules read on this is ambiguous. So united may have actually been more than just dumbasses here, they may have been performing illegal practices as well.
He bought the ticket, he should know the rules and regulations that comes with it
Posted on 4/11/17 at 2:48 pm to Junky
quote:In fairness, you're acting very certain about something when we know there are some actual aviation attorneys who disagree with you.
Gets me worked up to see people complaining about a situation when they have no idea o
Posted on 4/11/17 at 2:48 pm to Chicken
quote:Incorrect. They could have driven a car the 4.5 hours to Louisville.
If they didn't make the flight, the morning flight would have cancelled and 100 people would of missed their flight instead of the 1 guy
Posted on 4/11/17 at 2:49 pm to TigerBait1127
Well he has to say that, or lose his job do to the idiotic public. I don't see why you're trying to use that as an excuse for the action of a tempor tantrum throwing doctor.
Posted on 4/11/17 at 2:49 pm to Elleshoe
quote:United's policy may be the difference
What's the difference between being told the flight is overbooked sitting at the gate or once you're boarded?
Posted on 4/11/17 at 2:49 pm to Junky
quote:
and how a company must react.
Here's the full statement:
quote:
"Dear Team,
The truly horrific event that occurred on this flight has elicited many responses from all of us: outrage, anger, disappointment. I share all of those sentiments, and one above all: my deepest apologies for what happened. Like you, I continue to be disturbed by what happened on this flight and I deeply apologize to the customer forcibly removed and to all the customers aboard. No one should ever be mistreated this way.
I want you to know that we take full responsibility and we will work to make it right.
quote:
It's never too late to do the right thing. I have committed to our customers and our employees that we are going to fix what's broken so this never happens again. This will include a thorough review of crew movement, our policies for incentivizing volunteers in these situations, how we handle oversold situations and an examination of how we partner with airport authorities and local law enforcement. We'll communicate the results of our review by April 30th.
I promise you we will do better.
Sincerely,
Oscar"
Derp
Posted on 4/11/17 at 2:50 pm to Fun Bunch
quote:
I'm not demanding anything
quote:
I'm demanding that they find other solutions to getting crew around besides telling a SEATED, paying passenger to leave.
Uhh....
Posted on 4/11/17 at 2:50 pm to lsupride87
quote:ha...you have no clue
Incorrect. They could have driven a car the 4.5 hours to Louisville.
Posted on 4/11/17 at 2:50 pm to Junky
quote:
Gets me worked up to see people complaining about a situation when they have no idea of what went on and how a company must react.
The bloody senior citizen was dragged down the aisle after being plucked out of a seat that he had reserved, paid for, showed up early to claim, and claimed. It was his fricking seat mo'.
Does your trailer park manager come frick your girlfriend because he technically owns the lot even though you pay rent on it? NO!!!! He does it because she is a whore.
I seent the video of what them big baws did to that little old man.
Posted on 4/11/17 at 2:51 pm to Nado Jenkins83
quote:I don't, but I hope the example you laid out about more expensive flights meaning more empty seats made the lightbulb go off in your head about why that's not feasible.
its bull shite. sorry if you believe otherwise
Posted on 4/11/17 at 2:51 pm to Junky
quote:
Well he has to say that, or lose his job do to the idiotic public. I don't see why you're trying to use that as an excuse for the action of a tempor tantrum throwing doctor.
Seriously, can you read?
I've repeatedly argued from the stance that they are a publicly traded company
You literally responded that I have no idea how a company must react because I'm not in charge of an airline
This post was edited on 4/11/17 at 2:57 pm
Posted on 4/11/17 at 2:51 pm to Chicken
quote:Excuse me?
ha...you have no clue
Posted on 4/11/17 at 2:51 pm to lsupride87
quote:
Incorrect. They could have driven a car the 4.5 hours to Louisville.
Yup.
Tell the damn crew to drive, not the consumer that PAID for a ticket.
Posted on 4/11/17 at 2:52 pm to Junky
quote:Maybe he did, and according to aviation attorneys, he was exercising his right, so...
Does the wording matter? He bought the ticket, he should know the rules and regulations that comes with it
Posted on 4/11/17 at 2:53 pm to TigerBait1127
So now he decides it's a good idea to play nice.
That's disappointing. I was hoping he'd continue the dumbassery, and we could watch United burn.
That's disappointing. I was hoping he'd continue the dumbassery, and we could watch United burn.
Posted on 4/11/17 at 2:54 pm to Hangit
quote:
Does your trailer park manager come frick your girlfriend because he technically owns the lot even though you pay rent on it? NO!!!! He does it because she is a whore.
Have to lay it out so people on this board can understand it.
Posted on 4/11/17 at 2:54 pm to shel311
quote:
Uhh....
anything SPECIFIC I should have said. Simply that the consumer comes first.
Find solutions to get your crew around without involuntarily fricking over a paying consumer.
What other business is this sort of behavior acceptable?
Posted on 4/11/17 at 2:56 pm to NYNolaguy1
If anyone looks up the most recent statement from Munoz on Twitter, the first comment in response is
LINK
Eta: these comments crack me up
LINK
Eta: these comments crack me up
quote:
Ryan Perez? @RyanmPerez
@united Bro you need a Pepsi
This post was edited on 4/11/17 at 3:00 pm
Posted on 4/11/17 at 2:59 pm to shel311
quote:
shel311
quote:
janky
nobody is arguing the policy you retards. everyone just disagrees with the policy in place. airlines need to fix that
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