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Started By
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re: So businesses just want to do away with direct phone call?
Posted on 10/15/24 at 3:10 pm to RaoulDuke504
Posted on 10/15/24 at 3:10 pm to RaoulDuke504
I just keep saying representative regardless of the options I'm presented
0
Posted on 10/15/24 at 3:11 pm to RaoulDuke504
Hit them up on X - put them on blast, no DM. Just respond to their latest tweet. You might get a customer service rep DM'ing you to find out what the problem is and offer to fix things.
Posted on 10/15/24 at 3:24 pm to TheOcean
quote:
You too dumb to figure out how to book online?
Cool let me get two different confirmation numbers merged to one to make sure I can stay in the same room through an app.
Posted on 10/15/24 at 3:34 pm to BluegrassBelle
quote:
If you think it’s bad now, wait until they push for AI replacements for the whole process.
I dunno man. I changed my rental car reservation using Enterprise’s WhatsApp AI. It was quick n easy
Just like your mom
Posted on 10/15/24 at 3:43 pm to RaoulDuke504
Sign up for the rewards at the hotel of your choice. Both have good points systems. Download the app. Do everything via your app, including digital key.
Will save you time and money regardless of the brand. Hilton is my go to for breakfast reasons. Marriott seems to not have that included in my experience.
Will save you time and money regardless of the brand. Hilton is my go to for breakfast reasons. Marriott seems to not have that included in my experience.
Posted on 10/15/24 at 3:48 pm to RaoulDuke504
I called a Hyatt’s front desk a year ago, and they flat out said they cannot make a room reservation over the phone. Said they are not permitted to.
They said I have to book online or call the national number.
They said I have to book online or call the national number.
Posted on 10/15/24 at 3:55 pm to BluegrassBelle
quote:
If you think it’s bad now, wait until they push for AI replacements for the whole process.
This times a thousand. And the AI will be so advanced you won't be able to tell that you are talking to AI. It will sound and respond just like a human. It's going to be interesting....
Posted on 10/15/24 at 4:43 pm to RaoulDuke504
Those hotels in Atlanta by the dome do that.
Posted on 10/15/24 at 5:19 pm to RaoulDuke504
You probably spoke to a small Filipino woman being paid $5/hour to not fix your issues.
Posted on 10/15/24 at 5:20 pm to RaoulDuke504
It’s been that way since before Covid.
Posted on 10/15/24 at 5:41 pm to RaoulDuke504
Don't that just piss you off?
Posted on 10/15/24 at 6:32 pm to dakarx
quote:
Have you tried calling the local branch for your bank lately?
Yes. They recognize my voice. Then say Good Morning Mr BFC.
Posted on 10/15/24 at 7:03 pm to Bigfishchoupique
I am amused at another way they export contacts to foreign countries where their Engleesh is hard to understand:
they let you chat, and you can,, at least, understand what the dude or dudette is communicating.
I had an AI last week and it couldn't comprehend why I was complaining about Tamarind sauce bottle had broken and was all over two cart tires in the same box. I got a chat with a person at the other end.
they let you chat, and you can,, at least, understand what the dude or dudette is communicating.
I had an AI last week and it couldn't comprehend why I was complaining about Tamarind sauce bottle had broken and was all over two cart tires in the same box. I got a chat with a person at the other end.
Posted on 10/15/24 at 7:08 pm to BluegrassBelle
quote:
If you think it’s bad now, wait until they push for AI replacements for the whole process.
Posted on 10/15/24 at 7:15 pm to Fat and Happy
It’s not becoming a thing of the past. It is here and now.
Posted on 10/15/24 at 7:31 pm to Harry Rex Vonner
quote:
as an aside, in any business, don't ever outsource your tech support to Oracle
Or TCS for anything
Posted on 10/15/24 at 8:57 pm to dakarx
I'm the executor for a relative's estate and I've been making a lot of phone calls in the process. Lots of government agencies and insurance companies - lots of waiting on hold and eventually talking with people who don't know much.
Until I called USAA. That was a breath of fresh air. Didn't have to wait and talked to a friendly, helpful woman here in the good old US of A.
Until I called USAA. That was a breath of fresh air. Didn't have to wait and talked to a friendly, helpful woman here in the good old US of A.
Posted on 10/15/24 at 9:28 pm to POTUS2024
quote:
Hit them up on X - put them on blast, no DM. Just respond to their latest tweet. You might get a customer service rep DM'ing you to find out what the problem is and offer to fix things.
THIS is more insane to me than offshoring basic telephonic customer service.
Posted on 10/15/24 at 9:37 pm to LSUBFA83
Wifes in a wheel chair and we like to travel. Having an accessible crapper is mandatory. Occasionally we will get intercepted by Hotels.com or similar , and the handicap room requirement will be dropped from the paid reservation. Checkin personnel never have the handicap requirement included in the order, and when we show the booking info, it's obvious the agent never included it. We will only book directly with the hotel chain app, and use facilities that are less than 10-15 years old as the newer ones have the handicap stuff included. The apps work pretty good and do not require a human on the hotel side
Posted on 10/15/24 at 10:43 pm to RaoulDuke504
Larger Businesses no longer empower their consumer - facing employees.
We are not far away from all customer “service” being AI chat boxes. They also won’t be empowered.,
We are not far away from all customer “service” being AI chat boxes. They also won’t be empowered.,
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