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re: Other than hiring mostly Republicans, how does Chic Fil A do it?
Posted on 5/15/25 at 1:08 pm to themetalreb
Posted on 5/15/25 at 1:08 pm to themetalreb
The location owner being involved with day to day operations is their biggest strength.
They also over staff. If a McDonald’s needs 10 folks for a shift, they may only schedule 6 and a couple of those may no show. If CFA needs 10, they’ll schedule 15.
They also over staff. If a McDonald’s needs 10 folks for a shift, they may only schedule 6 and a couple of those may no show. If CFA needs 10, they’ll schedule 15.
0
Posted on 5/15/25 at 1:10 pm to Odysseus32
quote:
Easily the worst CFA I have ever been to. It’s not even close.
Apparently you've never been to the one off of University in Natchitoches. That was easily the most disorganized Chick-fil-a that I've ever been to. I told my wife it felt like we were at Popeyes. It also doesn't have a drive thru.
Posted on 5/15/25 at 1:12 pm to Mingo Was His NameO
quote:
To 1 I’m almost certain
It's definitely more than 1, the owner in Lafayette had 3 at one point. I believe he's closing the one in the mall though, so he will be down to 2. He's been an owner for a very long time though, so maybe he's grandfathered in.
This post was edited on 5/15/25 at 1:17 pm
Posted on 5/15/25 at 1:12 pm to themetalreb
Fun fact, my visit to chick fil a last weekend involved three mistakes.
Young guy taking the order forgot to include no blue cheese on the salad. Had to send it back.
I got a diet drink even though the ticket was correct.
But most importantly...
...not a single soul said my pleasure.
End. Times.
Young guy taking the order forgot to include no blue cheese on the salad. Had to send it back.
I got a diet drink even though the ticket was correct.
But most importantly...
...not a single soul said my pleasure.
End. Times.
Posted on 5/15/25 at 1:19 pm to themetalreb
quote:
Other than hiring mostly Republicans,
are you simple minded?
Posted on 5/15/25 at 1:21 pm to Epic Cajun
It happens but it's not particularly common. Older operators are more likely to have more than one and they also have considerable sway with the business. As others have mentioned its a long process now and very difficult.
The business is very operator-centric, which empowers them (mostly in a good way) and somewhat counterbalances the fact that unlike many franchises things are done very tightly and in controlled fashion. You're far more likely to have a CFA operator hiring consultants and specialty staff directly than any other similar franchise. Having pretty massive per restaurant revenue facilitates that as well, in addition to the other things discussed (maintaining high staffing).
And the culture is pervasive and closely protected, at all levels of the business. Hence, you'll have a drive thru with signs celebrating employees and where they're going to college, and at the corporate level, you'll hear the same greetings and attitudes you hear in restaurants.
I think the biggest risk to CFA is growth and bureaucracy, which is true of any large entity but taking a culture like that and trying to institutionalize it on some formal level with policies and consultants and task forces and meetings, etc. is just always fraught with difficulties and risks becoming clunky. But they're scaling as well as you can.
The business is very operator-centric, which empowers them (mostly in a good way) and somewhat counterbalances the fact that unlike many franchises things are done very tightly and in controlled fashion. You're far more likely to have a CFA operator hiring consultants and specialty staff directly than any other similar franchise. Having pretty massive per restaurant revenue facilitates that as well, in addition to the other things discussed (maintaining high staffing).
And the culture is pervasive and closely protected, at all levels of the business. Hence, you'll have a drive thru with signs celebrating employees and where they're going to college, and at the corporate level, you'll hear the same greetings and attitudes you hear in restaurants.
I think the biggest risk to CFA is growth and bureaucracy, which is true of any large entity but taking a culture like that and trying to institutionalize it on some formal level with policies and consultants and task forces and meetings, etc. is just always fraught with difficulties and risks becoming clunky. But they're scaling as well as you can.
Posted on 5/15/25 at 1:22 pm to themetalreb
quote:
hiring mostly Republicans
Which ones are you going to???
Posted on 5/15/25 at 1:24 pm to Mingo Was His NameO
quote:
Pay above the prevailing wage, and actually train their employees and hold them to a standard. Has nothing to do with political affiliation. What a sad existence
We pretty much know the prevailing politics of all parties involved. No worries. And all those people act pretty much how we expect them to act. Don't work yourself up too much over it.
Culvers has the same great service.
Awww. mingo downvoted me..
This post was edited on 5/15/25 at 1:26 pm
Posted on 5/15/25 at 1:25 pm to themetalreb
Meanwhile, Burger King sees how successful CFA is and decides to go the complete opposite direction
Posted on 5/15/25 at 1:25 pm to themetalreb
I think you know the answer
Posted on 5/15/25 at 1:29 pm to themetalreb
The SCARS method
Sensibility
Credibility
Accountability
Responsibility
Stability
Sensibility
Credibility
Accountability
Responsibility
Stability
Posted on 5/15/25 at 1:29 pm to Pettifogger
quote:
It happens but it's not particularly common. Older operators are more likely to have more than one and they also have considerable sway with the business. As others have mentioned its a long process now and very difficult.
Yeah, he's been an owner for over 40 years, so I guess that's why they allow him to own that many. He just opened 2 new ones in the past 5 years, but one of them involved closing an old store that caused traffic issues and opening a new one in a better location. Maybe the second one that he opened was with the understanding that he would be closing his location in the mall, which is probably a quarter mile down the road. But as of this moment, he has 3 locations.
Posted on 5/15/25 at 1:33 pm to Chad504boy
quote:
They set standards and hold people accountable. Crazy times.
This.
They are pretty selective about who they give franchises too and require the owners to meet high standards. Compare that to others like Burger King, McDonalds, Wendy's, etc. Usually they are owned by some kind of holding company who doesn't given all the much of a damn about the day to day at the restaurant.
Posted on 5/15/25 at 1:34 pm to Chad504boy
quote:
They set standards and hold people accountable. Crazy times.
Very hard to do nowadays.
Posted on 5/15/25 at 1:39 pm to themetalreb
I really don't know how things are today, but back in my day the secret was being closed on Sunday. Years ago I was a shift manager at CFA during college, and we, like most restaurants, primarily hired young people. Most could only work on nights and weekends, and that meant a profitable day of work was automatically unavailable to them at CFA. But that was the secret: these kids wanted Sunday off more than they wanted another day to make money.
In the end we ended up with almost exclusively church-going employees. We didn't discriminate in hiring, it was just that church-going young people wanted their Sundays to be free, and that was who applied for the job.
In the end we ended up with almost exclusively church-going employees. We didn't discriminate in hiring, it was just that church-going young people wanted their Sundays to be free, and that was who applied for the job.
Posted on 5/15/25 at 1:42 pm to themetalreb
Above plus high quality owner/operator vetting and leadership development.
Secret sauce in most organizations:
High quality people and great leadership.
Secret sauce in most organizations:
High quality people and great leadership.
Posted on 5/15/25 at 1:43 pm to Mingo Was His NameO
quote:
To 1 I’m almost certain
It can be more than one, but it can’t get up to some crazy number.
Posted on 5/15/25 at 1:43 pm to themetalreb
Have a friend whose daughter worked at Chic Fil A. He told me that occasionally the higher ups would have a worker spin a wheel and whatever it lands on that shift gets taken care of. Friend told me his daughter got to spin the wheel once and it landed on 10% raise for everyone
Posted on 5/15/25 at 1:45 pm to Zendog
quote:
Have a friend whose daughter worked at Chic Fil A. He told me that occasionally the higher ups would have a worker spin a wheel and whatever it lands on that shift gets taken care of. Friend told me his daughter got to spin the wheel once and it landed on 10% raise for everyone
The only thing I want to know is who made this story up, you or your alleged friend
Posted on 5/15/25 at 1:54 pm to Artificial Ignorance
quote:also, CFA has a great selection of sauces
Secret sauce in most organizations
That’s what keeps me coming back
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