re: I hate the car buying process!

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but what exactly is the customer lying about in the car buying process? How much they want to spend? I’d they want a warranty or not?

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Quick example. We don't catch on our appraisal of your trade that your panaramic sunroof needs to be replaced and doesn't work. It was pouring down raining at time and we couldn't test it and assume it works. You say nothing and sign the paperwork. If you go home and find an issue with ours you feel disrespected and lied to, but if you slide in an issue on us, we didn't catch it, you feel like you got one over on us and you come to OT Board to brag about said dishonesty.

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Customers are far more dishonest than the salespeople they resent. I tell new salespeople to get ready because we get lied to for a living, our job is to sort through the lies to counter objections

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A small price to pay for being a professional slimeball. Just go back to sucking your vape box behind the showroom.

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Elon Musk -despite being a total piece of shite with his social media shenanigans

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So weak, so fragile.

The last truck I personally bought was in December of 2011. It was a 5 year old Laramie sitting at our small town Jeep/Dodge dealership. Saw it online after it had arrived and showed up and acted like I was pressed for time. Told the first salesman who approached me exactly which vehicle I wanted to see and I had 20 minutes to give it a test drive. He got the keys and climbed in the passenger seat and I drove it about 8 miles around town. We pulled back in to the lot and I told him I liked it and would write down my purchase price real quick but had to go and did t have time to stay and discuss. On one of my business cards, I wrote down a price $4,000 less than they had it listed and told him to call me if they agreed to the price and I would come back the next day to complete the paperwork. He called me an hour later and said he couldn’t do $4,000 off list but could do $1,000. After a couple more back and forth calls we agreed to $3,000 off list. I was fine with that. It was a loaded Laramie 4x4 wirh a Cummins 5.9 and had a 5th wheel hitch and only 75k miles. They had it listed at $26,500 and I bought for $23,500 out the door. For me , it was not a “steal” but a very good deal. I find it easiest to know the market value on a vehicle and don’t give a salesman the time of day. Cut him off at the pass before you get into the weeds of the bull shite process. I like it, here is what I will pay for it. Let me know if you want the deal.

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small price to pay for being a professional slimeball. Just go back to sucking your vape box behind the showroom.

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I guess that makes you a hobbyist slimeball. No vape here bud, just a man selling a product to people that need said product. Seeing your phrasing shows me you'd be the POS amongst most of the sales staff I've been associated with. Keep doing you though, I'm sure you're a real humanitarian.

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suspect this is true…but it’s not so for all customers. I just need the price and it’s right I’m happy if not I’ll go elsewhere. I don’t need any extras, if I do I’ll tell you. I ain’t trading because you gotta make some on the trade and I’d just as soon keep that money myself. I’m paying cash because you ain’t ever going to make a little on me financing through your lender. I don’t need the games, just the price. And I don’t need it to take 2 hours

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All fine, but "just give me the price" will not get you the best deal. The average salesman will just give you a number and write you off as a lost customer. They will not put in extra effort for this type of customer. I'm not saying its a good or bad thing, just what tends to happen.

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have yet to get through an entire car buying process without being lied to by the salesman, his manager, and his finance guy

Find a new dealership

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You have to look at more than a handful of dealers in order to find the guys that only lie a little bit. Even when you find the relatively honest ones you have to be prepared with the real numbers involved because even when they don’t directly lie they lie by omissions.

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agree that many customers lie. But not 100% of them. And you would have to approach 100% for them to exceed the rate of lying by the car dealership portion of the car industry

Find a new dealership

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See above

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are one that only deals with whatever dealership is doing $xx,000 off vehicles, this may be your problem with finding only dishonest sales experiences

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Really this is just nonsense. The industry has precious few people who act with integrity if they think they can back door the buyers with fees (which ideally they lead customers to believe are taxes or non negotiable).

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Listen people, I don't care what your Mom's uncle's cousin told you, these huge discounts are not sustainable for a dealership

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You probably don't care that you sound like a condescending jerk but you should be told. None of the general public's attitude about car dealers has much to do with that nonsense.

And it is nonsense at best for a person from the industry to talk about fairness and good sustainable business practices in light of dealership practices over the last three years. If you are remotely aware of the financial mark ups, inflated fees, and massively underwater loans that are still on the books you should consider the role dealers played.

Far too many were eager to fleece the young, naive, or people who were just unlucky and had to buy a car at the wrong time. I consider myself both smart and fortunate to have not needed to buy recently. But I know more than one young couple paying idiotic monthly payments on a vehicle they are upside down on.

The industry just got too greedy and skinned too many people (especially young people) they should have been content with shearing and then doing repeat business with over many years. Profits from sales were never really this amazing before the combination of stimulus checks, lax lending, and artificially reduced supply created a federally mandated cash cow.

The dealership owners have put themselves at significant risk because of their short-term greed with insufficient attention paid to the welfare of the customer. Most customers are much more interested in seeing the dealership model disappear because they have terrible experiences with them.

Good dealership owners and honest people within the industry need to take responsibility for their primary role in creating this problem. Or just expect that the new business model will be more like Tesla and less like legacy automobile distribution.

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Elon Musk -despite being a total piece of shite with his social media shenanigans

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What did he do wrong?

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Find a new dealership. The bottom line is people really do want sales people to negotiate with, otherwise Carvana would be dominating the market.

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Ignore him. He is the definition of a keyboard cowboy.