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HEB, Texas national grocery chain working at cross purposes

Posted on 1/6/20 at 12:18 pm
Posted by Trevaylin
south texas
Member since Feb 2019
5794 posts
Posted on 1/6/20 at 12:18 pm

the last two years heb, has installed self check out in all of its stores with the objectives being to transfer labor from employees to customers and cut cost. much like Walmart and other large retailers have done.

this past year heb has installed systems to provide curbside pick up service. which transfers labor from customers to store employees and add cost. other large retailers are doing the same thing

this would seem to be a great example of being counter productive
Posted by YumYum Sauce
Arkansas
Member since Nov 2010
8298 posts
Posted on 1/6/20 at 12:19 pm to
k keep me posted
Posted by El Segundo Guy
SE OK
Member since Aug 2014
9564 posts
Posted on 1/6/20 at 12:19 pm to
Huh?
Posted by Hat Tricks
Member since Oct 2003
28611 posts
Posted on 1/6/20 at 12:19 pm to
Thanks
Posted by Salmon
On the trails
Member since Feb 2008
83523 posts
Posted on 1/6/20 at 12:20 pm to
both self checkout and curbside pick up are about convenience, not cost
This post was edited on 1/6/20 at 12:22 pm
Posted by upgrayedd
Lifting at Tobin's house
Member since Mar 2013
134843 posts
Posted on 1/6/20 at 12:21 pm to
This is why I shop at Piggly Wiggly
Posted by baseballcatch77
Dallas
Member since Oct 2013
748 posts
Posted on 1/6/20 at 12:21 pm to
Came to post this same thing
Posted by BurningHeart
Member since Jan 2017
9517 posts
Posted on 1/6/20 at 12:22 pm to
quote:


this past year heb has installed systems to provide curbside pick up service. which transfers labor from customers to store employees and add cost. other large retailers are doing the same thing


It's called keeping up with competition.
Posted by stapuffmarshy
lower 9
Member since Apr 2010
17507 posts
Posted on 1/6/20 at 12:22 pm to
I've seen this in action.


Here is what you're feeble mind is not understanding. No offense btw.

One person goes and fills up basically 4 baskets. So it's not some huge overhead. And they charge a fee for this. Less checkout lines open, etc

No theft, less insurance concern. Plus this is the future.
Posted by tigerfan0082
Member since Oct 2011
676 posts
Posted on 1/6/20 at 12:23 pm to
They charge a fee for the curbside pick-up so the customer eats the cost. Two working parents are more than willing to pay a 3% fee to save the time of someone else doing the grocery shopping and just picking it up.

More revenue, customer eats the cost of employees, and customers are enjoying the free time. Everyone wins, yay marketplace!
Posted by Box Geauxrilla
Member since Jun 2013
19116 posts
Posted on 1/6/20 at 12:23 pm to
It's all about improving the customer experience.

You pay for the curbside pick-up. They are not losing money on this I can assure you.
Posted by Nado Jenkins83
Land of the Free
Member since Nov 2012
59599 posts
Posted on 1/6/20 at 12:23 pm to
Got my curbside pickup at 3pm.
Posted by efrad
Member since Nov 2007
18644 posts
Posted on 1/6/20 at 12:27 pm to
(no message)
This post was edited on 1/11/21 at 1:56 am
Posted by nerd guy
Grapevine
Member since Dec 2008
12701 posts
Posted on 1/6/20 at 12:27 pm to
quote:

HEB


One of the best things to come from God's country. They need to somehow get a foothold in the Dallas market (besides Central market).
Posted by Winston Cup
Dallas Cowboys Fan
Member since May 2016
65489 posts
Posted on 1/6/20 at 12:28 pm to
quote:

national grocery chain

nah primo. texas and mexico only
Posted by tylercsbn9
Cypress, TX
Member since Feb 2004
65876 posts
Posted on 1/6/20 at 12:29 pm to
the frick

I actually prefer going to the store myself (I actually enjoy it) so I really don't do the curbside, but I see the appeal.

My only complaint about it (at least for the one by Bridgeland) is all the larger carts that the employees use for curbside taking up the aisle and making it harder to get around. I didn't have that problem at the one in Fairfield. I guess more people at the one by my new house use curbside so there are more of the big carts. Although the Birdgeland HEB seems more crowded in general since there isn't another one that close and there are definitely more homes in the area surrounding the store versus Fairfield.
This post was edited on 1/6/20 at 12:36 pm
Posted by yellowfin
Coastal Bar
Member since May 2006
97615 posts
Posted on 1/6/20 at 12:29 pm to
I really miss HEB
Posted by Ham Malone
Member since Nov 2010
2510 posts
Posted on 1/6/20 at 12:29 pm to
I shop Walmart for groceries way more often since they have free pickup. Add stuff to the list on their app and schedule a pickup time. I go to another store for produce and meat but Walmart makes it a lot easier for the rest of the list.
Posted by usc6158
Member since Feb 2008
35323 posts
Posted on 1/6/20 at 12:32 pm to
HEB fresh tortillas tho...
Posted by Jim Rockford
Member since May 2011
98133 posts
Posted on 1/6/20 at 12:36 pm to
quote:

This is why I shop at Mac's Fresh Market
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