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Started By
Message
re: ATT trying to make things right
Posted on 8/21/16 at 11:40 am to TaderSalad
Posted on 8/21/16 at 11:40 am to TaderSalad
I have been with AT&T for a while. Cellular South then became Cingular then became AT&T. I have been with them at least 15 years.
1
Posted on 8/21/16 at 11:41 am to HarrisLetsRide
listen, I wanted to give them the benefit of the doubt on this but I believe post-Katrina many companies moved that equipment up to higher levels to avoid this.
Posted on 8/21/16 at 11:45 am to CajunAlum Tiger Fan
quote:
Verizon will pay for this.
This is not exactly true, they will give you up to 350 dollars to buy out of your att contract, then up to 300 to trade in your existing phone.
In our case we both had the newest 64 gb iPhone 6s. So I would have been selling it to them for 300 each then buying the exact same phone back for 749 each, plus covering the difference of their 300 to each of us to get out of our contracts.
We owed roughly 740 dollars combined to att so just paid that out of pocket and will get the phones unlocked which can then be used at Verizon.
edited for words
This post was edited on 8/21/16 at 11:49 am
Posted on 8/21/16 at 11:52 am to SabiDojo
quote:Newbie
I have been with them at least 15 years.
Been with BellSouth Mobility > Cingular > AT&T since the first Baton Rouge tower was put up in the mid-80's.
Surprise has turned to sadness at this failure. I get losing individual sites (towers) due to above-predicted flood levels at specific sites. But to have one site failure take down the whole area network? In 2016 this is the best we can do?
Posted on 8/21/16 at 11:53 am to DoctorTechnical
Posted on 8/21/16 at 12:16 pm to 756
quote:
50% of one month sounds cheezy. The cost to retain a customer is far cheaper than the cost to acquire a customer and it cost even more to recover a lost customer
It's actually 50% of the monthly service charge over the period of 8/14 to 8/28, so half off of two weeks of the month. Basically you get the week of the flood for free
Posted on 8/21/16 at 12:22 pm to LSU Coyote
quote:
Well that is nice, but stop throttling my data.
I'm over 50 gigs this month and I don't get throttled...
They send me the warning at 22.5 and then never follow through with it.
Posted on 8/21/16 at 12:27 pm to Upperdecker
(no message)
This post was edited on 12/21/16 at 6:38 pm
Posted on 8/21/16 at 12:34 pm to SabiDojo
quote:
I wonder if I should go to T-Mobile
I use Sprint for cell phone coverage and T-Mobile for Hotspot.
And as bad as Sprint has notoriously been in the past, it worked through this disaster and in recent months, service has improved considerably.
I stay with them because of their unlimited data plan and they don't "throttle."
Another company that is improving greatly is T-Mobile. No overages and their coverage area is constantly expanding.
Both are considerably less than Verizon. And both offer a trial period - so if neither work for you, you'll get full refund back and then can move onto Verizon (which does offer the best coverage area).
Posted on 8/21/16 at 1:14 pm to wickowick
quote:
But shouldn't that be better protected?
jesus christ at the stupidity
Posted on 8/21/16 at 1:19 pm to achenator
The Covington store?
Posted on 8/21/16 at 1:20 pm to HarrisLetsRide
There's just no pleasing some people. No company is immune to natural disasters
Posted on 8/21/16 at 1:33 pm to TaderSalad
quote:
You must own stock. Correct me if I am wrong, but Verizon towers and systems took on the same flood waters and NEVER lost service. Then they're paying for customers during the flood times. They're earning people's business.
most of you probably don't know this, but verizon and any other wireless carrier is served by AT&T facilities and all cell sites are basically set up the same way. I don't know why AT&T's site(s) lost service and Verizon didn't, but it seems to me that it could've just as easily been the other way around.
Posted on 8/21/16 at 1:36 pm to JYD
Are you saying Verizon uses AT&T switches?
Posted on 8/21/16 at 2:26 pm to Bmath
An empty gesture in my opinion, my data hasn't worked period since the outage. Gee, thanks for not charging me for overages on a feature I can't use.
Posted on 8/21/16 at 2:38 pm to JYD
quote:
don't know why AT&T's site(s) lost service
Switching station took on water.
Posted on 8/21/16 at 2:42 pm to kingbob
As mad as I was for my cell phone being out..My uverse is still not on. That's what pisses me off.
This post was edited on 8/21/16 at 2:43 pm
Posted on 8/21/16 at 2:43 pm to wickowick
quote:
But shouldn't that be better protected?
No, that would require spending money on infrastructure.
Posted on 8/21/16 at 3:51 pm to LSU-MNCBABY
quote:
We owed roughly 740 dollars combined to att so just paid that out of pocket and will get the phones unlocked which can then be used at Verizon.
You can't use the att phone for Verizon service. They aren't compatible. You can sell the unlocked att phones though, and recoup some money that way.
Posted on 8/21/16 at 4:35 pm to Slim Chance
quote:
You can't use the att phone for Verizon service. They aren't compatible.
Which is another conversation about shitty competitive tactics of all carriers.
Does your TV only work with Cox?
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