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“Operations and Wage Fee” at Frank’s

Posted on 9/9/26 at 10:53 am
Posted by MidCityTiger
Baton Rouge
Member since Dec 2004
826 posts
Posted on 9/9/26 at 10:53 am
I just had breakfast at Frank’s (Airline Hwy in BR). The bill with tax was $22.90. There was nearly a dollar added for “Operations and Wage Fee”, which I indicated I wanted taken off my bill.

Initially, the cashier said it could not be taken off. I then asked for a manager, and it was taken off. I was told that the charge was to keep from having to print new menus with higher prices. It seems to me that the $15.99 I paid for an omelet should well cover costs with a nice profit.

I was told that the fee in question would be coming off in October, so I’m guessing they’ve had other complaints. Maybe in October there will be new menus with higher prices. I don’t know.

Back to Waffle House.
Posted by notiger1997
Metairie
Member since May 2009
61948 posts
Posted on 9/9/26 at 10:55 am to
quote:

There was nearly a dollar added


This wouldn’t be worth my time to get aggravated and try to get it taken off.
Posted by Trout Bandit
Baton Rouge, LA
Member since Dec 2012
15138 posts
Posted on 9/9/26 at 11:02 am to
quote:

nearly a dollar added
quote:

I indicated I wanted taken off my bill.
quote:

Back to Waffle House.

Checks out.
Posted by fightin tigers
Downtown Prairieville
Member since Mar 2008
80156 posts
Posted on 9/9/26 at 11:22 am to
I couldn't imagine dealing with the public every day.

Can only imagine that $2 tip being left.
Posted by SoggyCerealClub
Member since Apr 2026
278 posts
Posted on 9/9/26 at 11:53 am to
quote:

I was told that the charge was to keep from having to print new menus with higher prices.

What kind of crock of shite is this? Printing costs nothing
Posted by Raoul Stimulato
Hale Bopp Comet
Member since Sep 2022
2669 posts
Posted on 9/9/26 at 12:24 pm to
U seem like a prickly stickler

But I also respect how u went to such lengths.

Good job
Posted by randybobandy
NOLA
Member since Mar 2015
2228 posts
Posted on 9/9/26 at 12:33 pm to
At fine dining places like Franks, I usually leave my Rolex as a tip. Ay mid-tier places like Taco Bell, usually leave a stack of Andrew Jacksons.
Posted by MidCityTiger
Baton Rouge
Member since Dec 2004
826 posts
Posted on 9/9/26 at 12:33 pm to
quote:

This wouldn’t be worth my time to get aggravated and try to get it taken off.


I think we both know this isn't about the money. However, there is a principle involved; and it was that that was worth the time.
Posted by MidCityTiger
Baton Rouge
Member since Dec 2004
826 posts
Posted on 9/9/26 at 12:40 pm to
quote:

Can only imagine that $2 tip being left.


Actually, I left a five dollar tip on a twenty dollar charge (before tax and "operations and wage fee"). This is a 25% tip. I don't penalize hard working servers because of problems with their restaurant. Perhaps you do. Are you projecting a bit?
Posted by notiger1997
Metairie
Member since May 2009
61948 posts
Posted on 9/9/26 at 12:54 pm to
quote:

I don't penalize hard working servers because of problems with their restaurant.


You are a good dude.
Posted by LNCHBOX
70448
Member since Jun 2009
89544 posts
Posted on 9/9/26 at 1:40 pm to
quote:

This wouldn’t be worth my time to get aggravated and try to get it taken off.


And that's why these bullshite fees will continue. Takes two seconds to tell someone to frick off with shite that wasn't advertised or agreed to.
Posted by SparkyWilson
Member since May 2026
347 posts
Posted on 9/9/26 at 1:48 pm to
quote:

There was nearly a dollar added


quote:

This wouldn’t be worth my time to get aggravated and try to get it taken off.



I would just pay it without fuss, but I wouldn't go back. Don't tack something on at the end. I can't stand that.
Posted by BottomlandBrew
Member since Aug 2010
30278 posts
Posted on 9/9/26 at 2:04 pm to
quote:

. It seems to me that the $15.99 I paid for an omelet should well cover costs with a nice profit.


I take it you haven't kept up with the price of goods and labor recently?

Variable surcharges are common in many industries. I can see how it's making it's way to dining with how much things are fluctuating in an upwards trajectory.
Posted by Hamma1122
Member since Sep 2016
22624 posts
Posted on 9/9/26 at 9:07 pm to
Pretty sad bro
Posted by redfish99
B.R.
Member since Aug 2007
19850 posts
Posted on 9/9/26 at 10:03 pm to
They also charge fees when using debit cards. Which I think is illegal. Must be hurtin.
Posted by AUHighPlainsDrifter
South Carolina
Member since Sep 2017
3253 posts
Posted on 9/9/26 at 10:24 pm to
quote:

They also charge fees when using debit cards. Which I think is illegal. Must be hurtin.


A lot of restaurants are doing that these days. It isn't illegal. It's just stupid.
Posted by Twenty 49
Shreveport
Member since Jun 2014
21583 posts
Posted on 9/10/26 at 4:44 am to
Florida has a new law effective July 2026 that requires restaurants and other food service providers to provide prior notice of any general line-item operational charge included on a bill.

The law draws a distinction between “gratuity” and “operational charge.”

Gratuity” or “tip” means a sum presented by a customer as a gift or contribution in recognition of service performed, the payment and amount of which is at the discretion of the customer.

Operations charge means an automatic fee or charge, other than a government-imposed tax, that a customer is required to pay in addition to the cost of the food and beverage purchased. The term includes service charges, automatic gratuities, credit card surcharges, and delivery fees.

Prior notice means the fee must be on the menu, website or mobile application where food and beverage orders are placed, and it can't be buried in small font. The notice must appear in a font that is equal to or greater than the font used for menu item descriptions or the general provisions of the written contract.

LINK

Louisiana and other states should pass similar prior notice laws so that customers know before they order that such a fee will be imposed.

The weakness in the Florida law is that it does not create a private cause of action that would allow the customer to sue to enforce it. Good luck getting the state enforcement authorities to do anything about a violation.
Posted by SoggyCerealClub
Member since Apr 2026
278 posts
Posted on 9/10/26 at 8:45 am to
quote:

A lot of restaurants are doing that these days. It isn't illegal. It's just stupid.

It’s illegal as of August 1 in Louisiana
Posted by nicholastiger
Member since Jan 2004
57652 posts
Posted on 9/10/26 at 11:20 am to
at least they are telling you what the fee is and not raising your meal prices

Frank's is still very reasonable price wise these days considering how much other restaurants have gone up

we ate breakfast and it was cheaper than a McDonalds breakfast

plus the service was spot on and food came out quick, so that tells me they are doing everything they can to turn over tables and get more customers while keeping costs lower for the consumer
This post was edited on 9/10/26 at 11:22 am
Posted by LouisianaLady
Member since Mar 2009
83186 posts
Posted on 9/10/26 at 1:45 pm to
quote:

at least they are telling you what the fee is and not raising your meal prices



See, this is where I think the dividing line is between people.

I'm someone who would much rather it be baked into the cost than to have your business expenses you apparently didn't build you prices around presented to me on the receipt.

I don't get bent out of shape either way, but I feel like making these things individual line items on customer receipts opens you to more criticism than simply raising prices to cover the cost of doing business.
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