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Started By
Message
Please listen carefully because our menu options have changed
Posted on 1/2/26 at 12:24 pm
Posted on 1/2/26 at 12:24 pm
Does this endlessly tedious message in modern life mean what it says, or is there another angle at play?
Sort of like ‘Calls will be recorded for quality purposes’ really means ‘We are recording this due to possible lawsuits’.
Sort of like ‘Calls will be recorded for quality purposes’ really means ‘We are recording this due to possible lawsuits’.
7
Posted on 1/2/26 at 12:25 pm to weagle1999
If it's speech recognition, I'm yelling REPRESENTATIVE over and over until I get connected with an actual human being.
Otherwise I just keep pressing 0.
Otherwise I just keep pressing 0.
Posted on 1/2/26 at 12:32 pm to weagle1999
It’s a nice way of saying, “listen to all of the options and don’t just press 0”
Posted on 1/2/26 at 12:40 pm to weagle1999
quote:
‘Calls will be recorded for quality purposes’
There must be hours of recordings of me yelling at Indian call center employees who are overly apologetic but can never actually solve the problem I'm having.
Posted on 1/2/26 at 12:58 pm to TexasTiger33
quote:
If it's speech recognition, I'm yelling REPRESENTATIVE over and over until I get connected with an actual human being.
Does that actually work? Because lately every time I call a business I get a menu option with nothing that fits what I need.
Posted on 1/2/26 at 1:04 pm to LSUBFA83
"Yes Mr LSU 83, I'm very sorry to hear that every time you call a business the menu options are never what you need. I'll see if I can help you with that. Can I get an account number from you, first?"
This post was edited on 1/2/26 at 1:06 pm
Posted on 1/2/26 at 1:06 pm to weagle1999
If it's an unsolicited call I like department hopping by telling the English agent "Hola! Buenas dias, hola?!" and then when they kick me to the Spanish agent I say "Hello? Good morning, hello?!" and keep at it til they hang up or get pissed.
Posted on 1/2/26 at 1:11 pm to weagle1999
Agent
Press 0
"sure but maybe our automated sys..."
AYYYGENNNT goddamnit
frick
Press 0
"sure but maybe our automated sys..."
AYYYGENNNT goddamnit
frick
This post was edited on 1/2/26 at 1:14 pm
Posted on 1/2/26 at 1:13 pm to Jmcc64
quote:
Can I get an account number from you, first?"
and once you enter it, the person that answers never gets it and you have to repeat it again.
Posted on 1/2/26 at 1:25 pm to TexasTiger33
quote:
If it's speech recognition, I'm yelling REPRESENTATIVE over and over until I get connected with an actual human being.
Otherwise I just keep pressing 0.
Posted on 1/2/26 at 1:28 pm to TexasTiger33
quote:
I'm yelling REPRESENTATIVE over and over until
Fun fact: If you start dropping a lot of f bombs, it has the same result with most systems. Much more satisfying.
Posted on 1/2/26 at 1:50 pm to LSUBFA83
quote:About 80% of the time yes
Does that actually work?
Posted on 1/2/26 at 2:22 pm to weagle1999
I don’t call “customer service” unless it is absolutely necessary. If it’s possible for me to self-service online I will figure it out myself.
Some people tell me they “want to talk to a real person (lol) when they have a problem with a product or service”. To each his own I guess, but most of the time, I resolve the issue faster and I don’t have to subject myself to the mild torture of some woman in India named “Doris” rigidly fumbling her way through what I’m trying to accomplish.
Some people tell me they “want to talk to a real person (lol) when they have a problem with a product or service”. To each his own I guess, but most of the time, I resolve the issue faster and I don’t have to subject myself to the mild torture of some woman in India named “Doris” rigidly fumbling her way through what I’m trying to accomplish.
Posted on 1/2/26 at 3:04 pm to Dadren
quote:
I don’t call “customer service” unless it is absolutely necessary. If it’s possible for me to self-service online I will figure it out myself. Some people tell me they “want to talk to a real person (lol) when they have a problem with a product or service”. To each his own I guess, but most of the time, I resolve the issue faster and I don’t have to subject myself to the mild torture of some woman in India named “Doris” rigidly fumbling her way through what I’m trying to accomplish.
I get that, but be aware that the company you are dealing with has foisted its customer service work onto you, the customer. You are effectively working for that company for free in those situations.
Posted on 1/2/26 at 3:28 pm to weagle1999
quote:
I get that, but be aware that the company you are dealing with has foisted its customer service work onto you, the customer. You are effectively working for that company for free in those situations.
That’s true, but I find the phone automation/verbal wrestling match required to “force the work back onto the company” more effort than simply doing it myself.
The frustration is draining so for me, it’s taking the route of expending less energy.
Posted on 1/2/26 at 3:29 pm to weagle1999
I switched pharmacies because I despise Walgreens automated system.
Pharmacy!
Blah blah blah store hours, 8 different options, blah blah.
Pharmacy!
You want the Pharmacy?
Yes!
Maybe I can help you with your issue?
Pharmacy!
Before I connect you did you know you can check prescriptions on your app and…
Can I speak to a mother fricking human!!!
Hold while we connect you.
*call disconnects*
Grandma dies because I couldn’t ask my question.
Pharmacy!
Blah blah blah store hours, 8 different options, blah blah.
Pharmacy!
You want the Pharmacy?
Yes!
Maybe I can help you with your issue?
Pharmacy!
Before I connect you did you know you can check prescriptions on your app and…
Can I speak to a mother fricking human!!!
Hold while we connect you.
*call disconnects*
Grandma dies because I couldn’t ask my question.
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