Meet Neo the humanoid robot that can do chores

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NEO uses Redwood AI—1X’s Generalist AI model—for learning and repeating tasks. NEO arrives with basic autonomy for early owners and grows in capability overtime.

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For complex tasks NEO doesn’t know, an Expert from 1X can remotely supervise its actions at scheduled times to help it learn new abilities and get the job done.

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Mobile Interface

With the NEO app, you can manage your NEO’s chore schedule, communicate remotely, monitor NEO and more

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Self-Charge
NEO manages it’s own battery life so you don't have to. When NEO needs a charge—it plugs itself in.

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Remote Control
Pilot your NEO from anywhere in the world through your Mobile App & VR device.

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Emotive Ear Rings
NEO uses its Emotive Ear Rings to communicate its state and status (battery, attention, etc.)

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Boom Box
Use NEO as a mobile bluetooth speaker anywhere in your home.

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When do deliveries begin?

US deliveries begin in 2026 starting with Early Access customers choosing to purchase NEO, followed by subscriptions. International deliveries will commence later.

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If I purchase my NEO, will I need an additional subscription?

No. If you purchase NEO (as opposed to a monthly subscription), no additional subscription is required.

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Is NEO suitable for the home?

NEO is designed for household use. Safety has guided every step of NEO’s design to ensure it can operate amongst humans. This includes a host of passive and active safety features. NEO should be used only as intended. Users should remain attentive during operation and must always follow product safety instructions and guidelines when operating NEO, especially when in the presence of children, vulnerable people or pets.

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Is my home a good environment for NEO?

NEO is equipped to provide a helping hand in every typical home. Redwood AI gives NEO a mobility toolkit capable of natural walking, sitting, standing, kneeling and stair climbing.

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How does NEO charge?

NEO comes standard with a NEO Charger that functions using your standard home outlet. NEO can connect itself to charge when needed.

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Are pre-orders refundable?

Yes, pre-order deposits to reserve your NEO are fully refundable up to the point of your NEO being ready for delivery.

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Will my NEO be fully autonomous?

NEO works autonomously by default. For any chore request it doesn't know, you can schedule a 1X Expert to guide it, helping NEO learn while getting the job done.

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How is NEO operated?

NEO understands natural language, allowing users to guide NEO through simple conversation. For scheduled or recurring tasks, users can use the 1X mobile app to plan NEOs household chores.

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How much does it cost to run?

NEO is a fully electronic humanoid robot, with a .75 kWh battery pack. On standard retail electricity rates, we expect NEO will run for under $1 a day.

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Can my NEO cook?

Initially, NEOs cooking capabilities will be restricted from use. NEO can provide you with great recipes or help with the cleaning up instead.

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Is my NEO waterproof?

NEO’s hands are waterproof, but the overall product is not. Should your NEO get wet, an automatic order will be placed for a child sized plastic swimming pool and 100 kgs of Basmati rice*. * Not really, but please don't get NEO wet.

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Can NEO be used outside?

NEO is designed to be operated in and around your own home and on firm ground. Contact with moisture may damage your NEO.

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What maintenance is required?

NEO comes with a limited manufacturer's warranty for defects or malfunctions. Maintenance by the 1X team is recommended for optimal performance. 1X Service can provide mobile support for every NEO.

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Where will my NEO be made?

NEO is manufactured in California.

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How does the subscription option work?

You pay monthly for having and using a NEO at home. At the end of your subscription, you may extend it or return NEO.

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How will 1X use my data?

Data collected from real world tasks refines NEO’s base intelligence and performance, advancing NEO’s autonomous capabilities and safety. We do not use this data to build a profile of you, nor do we sell this data. If you don’t want to participate in helping improve NEO further, you can always opt out.

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Will a 1X Expert be able to connect and enter my NEO at any time?

No, owners have to actively schedule a time for an Expert to support with their chores and accept them into their robot using voice or mobile. NEO’s emotive ear rings will change color while a 1X Expert Operator is active. Owners have full control over each session.

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Who are the 1X Experts?

1X employees physically present in the USA.

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