Who’s got some dealership service stories?

Best one I got is a claim I took in for a customer where the dinguses at Walmart dropped her car off the lift while changing the oil..

Ford Dealer here in TN, called and scheduled a simple tire balance because of a slight shimmy at like 65 on our Transit 350....guy said no problem.

Got there to drop it off, confirmed it was a simple tire balance and this guy (different guy) said no problem, they'd call when it's done.

I called that afternoon (like 5+ hours later) asking if it was done because I could pick it up. The woman on the phone (3rd person now, if you're keeping track) said it'd be ready first thing tomorrow morning, they ran into a few priority commercial jobs but "we promise we'll get the tires balanced on your van".

I go to pick it up in the AM; the Dealership's General Manager was at the desk and I kindly mentioned to him I was a bit pissed they had to keep my vehicle overnight for just a tire balance. This motherfricker straight up says, "Tire balance? Our balancer has been out of service for well over a month waiting on a part and the company to come fix it".

Sure as shite never brought anything back to that dealership...

College Station Ford. My backup camera went out on my KR. Took it in, told the guy the screen is fine the camera went bad. He says they will look in to it. Calls me says it's not the camera, it's the screen. I tell him that does not make sense but if it fixes it go ahead. Then after the repair, calls me again and says it's the camera not the screen. I lay into the guy saying I am not paying for both a new screen and a camera, that he can piss off. Top guy calls me back says they will only charge me for the camera. When I pick up my truck the panels are still not put back on my dash. I lit into the service manager right in front of the other customers about I am never coming back since they were trying to rip me off. Never did, and did not buy another Ford cause of it.

Fast forward a few years and they buy the Nissan dealership. My daughters service guy at Nissan was great. He ended up getting fired cause he was not upselling problems in the service dept.

I had a flat tire. Had the tire replaced. The next day, my ABS and advancetrac warning lit up.

Had to wait two weeks to drop off at the dealership. Then, they had to hold the vehicle for a week just to examine it. Week goes by, they think they figured out what it was. I come in to grab it, drive it off the lot, moment it hits payment, sensors go off.

Whip right back in. They finally find me a rental car. 3 weeks go by, say they still have no answers. Talking to engineers in Detroit, etc. they do a very expensive fox thinking that solves issue, it did not; in fact solve issue.

I go out to look at tire that started all this… mfers put a one size bigger tire on and it threw the whole system out of whack. Got all my money back as well as brand new set of tires. It was a 3 month saga. So stupid

Brought wife's car in for some small recall some years ago. Car about two years old.Asked the guy while they had it up to look at front end, hearing noise, and let me know if anything need work.

Waiting several hours, impatient, finally told me car was ready. Bill for over 1500 dollars, shocks struts brakes etc.

Went ballistic. Guy with bill had called for Mrs. dietcoke7. Demanded they put parts back on. Said they were gone. Demanded owner, who I knew slightly. After much anguish he wrote off bill.

Service guy clearly saw woman's name on invoice and tried to pull a fast one.
We never went back.

I made friends with a guy who was service dept manager at a ford dealership. He used to take shite out of new cars, put it in mine and tell me they’d be fine bc it was a brand new car and under full warranty.

Honda dealership. I really needed to get a new Pilot, but I was upside down on my trade-in.

Sales guy said the best he could do was $1200 a month for 84 months.

I said, "Let's do it."

There was some guy in the sales stall next to me listening in, hope he took notes. Always be closing.

Went to get new tires. I arrived as soon as the service department opened at 7am. They finished installing the new tires at 4:30pm. I asked why the job took so long and was told that the guy who installs tires had to leave and go bail his son out of jail.

Needed a front grill and a cruise control cover (basically a plastic piece) for my Hyundai Genesis. Went to the dealer and they want to s $700 for the grill and $1,300 for thr stupid cover.

Went on eBay and got the grill for $400 and the cover for $300, both OEM parts. fricking thieves.