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Posted on 4/10/17 at 2:03 pm to foshizzle
quote:
So they sell a few extra seats and that's good money.
It's a scam. They're selling seats they know they can't fulfill.
quote:
What's rare is that there aren't enough seats to seat everyone who actually shows up, including the extras.
So in those rare instances where UA can't manage their own logistics to get on their own flights, make alternate arrangements.
Rent a car, fly another airline, etc. Dragging unconscious passengers off a plan isn't a good way to manage crew placement.
Posted on 4/10/17 at 2:04 pm to drexyl
ha...I am not reading this entire thread...so name as many as you can again...even the ones you are think are probable!
Posted on 4/10/17 at 2:05 pm to brass2mouth
quote:
Why does that matter? They've already paid fir the ticket plus any cancellation/swap fee.
Because if they don't show up the seat is empty and therefore saleable.
Posted on 4/10/17 at 2:06 pm to member12
quote:
Delta gave me $800 to wait 90 minutes and fly through Minneapolis instead of Atlanta before a holiday weekend.
I've seen them get up to $1200.
Why didn't United try increasing the offer to $1000 or so?
GF flew Virgin from LA to Seattle yesterday, and they were offering $1K as well as first class on the next flight. That's Virgin though. They don't have the same terrible reputation as United
Posted on 4/10/17 at 2:07 pm to Chicken
and if i refuse? 
Posted on 4/10/17 at 2:07 pm to NYNolaguy1
quote:
So in those rare instances where UA can't manage their own logistics to get on their own flights, make alternate arrangements.
Rent a car, fly another airline, etc.
As explained earlier. Based on the timing of this overbooking, there weren't many options.
Posted on 4/10/17 at 2:07 pm to Open Your Eyes
quote:
I'll happily point out that this guy is protected by the first amendment of the constitution to say/behave however he wants if he's not endangering other people
You clearly haven't read the Constitution. That document (plus the Bill of Rights) prevents the *government* from doing certain things. It doesn't discuss other legal entities.
Posted on 4/10/17 at 2:10 pm to Chicken
quote:
knocked himself out, it appears...but how would you get a passenger to leave your plane who refuses to leave? ie, refuses police orders to leave...
I would avoid the situation and not overbook. It's pretty simple.
Posted on 4/10/17 at 2:12 pm to Nado Jenkins83
quote:
Some passengers will just not show up because they didn’t want to take the trip, but more cases than not, they arrived at the airport 15 minutes late
Or maybe bad weather caused the plane they are arriving in to be late. Happens. Either way, I can't blame the airline with wanting to resell an unused seat.
Posted on 4/10/17 at 2:12 pm to Golfer
quote:
As explained earlier. Based on the timing of this overbooking, there weren't many options.
It's a 4.5 hour drive. Would that have been less expensive than the bad press and lost revenue this incident will generate?
Hell I bet Uber would have driven all four for less than $1350.
Posted on 4/10/17 at 2:12 pm to foshizzle
Posted on 4/10/17 at 2:12 pm to Golfer
quote:
Based on the timing of this overbooking, there weren't many options
1. United (or most likely a United Express carried) needed to accommodate employees.
2. United failed to accommodate their employees on another flight or on another airline.
3. Their offers were too low to get any volunteers from their paid passengers.
This resulted in a passenger being dragged off the plane bloody and injured, disgusting people in the cabin.....during a time when every mobile phone has a camera.
Posted on 4/10/17 at 2:13 pm to foshizzle
quote:
Either way, I can't blame the airline with wanting to resell an unused seat.
How can anyone here justify a business selling services it knows it can't fulfill?
Posted on 4/10/17 at 2:14 pm to NYNolaguy1
quote:
I would avoid the situation and not overbook. It's pretty simple.
You keep bringing this up and it wouldn't have solved the situation. They could have been undersold by 3 and still run into this issue.
They needed to get that crew on the plane. Driving isn't an option because of their contracts with the employees and the DOT's rules on crew rest/travel. And if that crew isn't on the plane an entire plane of 70+ pax, plus the residuals of that plane's travel for the remainder of Monday.
Posted on 4/10/17 at 2:15 pm to NYNolaguy1
quote:
Hell I bet Uber would have driven all four for less than $1350.
A $1350 credit wasn't even attempted according to the article. They stopped at $800 for some reason.
Posted on 4/10/17 at 2:15 pm to foshizzle
quote:
Or maybe bad weather caused the plane they are arriving in to be late. Happens. Either way, I can't blame the airline with wanting to resell an unused seat.
airlines problem not the passengers
Posted on 4/10/17 at 2:16 pm to Golfer
quote:
They needed to get that crew on the plane. Driving isn't an option because of their contracts with the employees and the DOT's rules on crew rest/travel.
So then that's UA's problem, not their passengers.
Instead of screwing over their passengers perhaps they need to rework their crew placement and flight schedules if they can't do it feasibly.
If you really think this isn't a problem for UA, then you should be confident in people not boycotting UA after this. They signed up to be screwed over after all. It was in their contract, so they shouldn't be surprised when this happens.
This post was edited on 4/10/17 at 2:19 pm
Posted on 4/10/17 at 2:18 pm to NYNolaguy1
quote:
Instead of screwing over their passengers perhaps they need to rework their crew placement and flight schedules if they can't do it feasibly.
Or cough up enough credit for passengers to volunteer to take another flight when these issues arise (and they do sometimes).
Overbook should never result in injury or forced removal of a paid, seated passenger.
Posted on 4/10/17 at 2:18 pm to NYNolaguy1
quote:
I would avoid the situation and not overbook. It's pretty simple.
You're a fricking moron. The last few seats are where an airline makes every cent of it's profit.
The average net margin for an airline is 2.4%. Less than $6 per passenger.
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