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Started By
Message
3
Posted on 4/11/17 at 5:35 pm to BRIllini07
quote:
This guy is a jackass and I won't defend his actions. But if I'm an airline and doing the math and our VDB/IDB policy puts in a position to pull a seated passenger off of a plane, I'm assigning a pretty high probability of a passenger acting up and a near 100% probability of that act up ending up on TV. Circling back to the the IDB/VDB math I don't know how the hell they don't go to a cash offer before resorting to physically handling anybody in front of 60-70 other people.
And if you do have to pull someone off of a plane, you better be damn sure to do it with kid gloves and if escalation is required you better be damn sure the surrounding passengers would reasonably make that same conclusion.
This is kind of what I believe happened. This guy most likely refused to the end. Then they used kid gloves, then the cell phone cameras whipped out and we saw the aftermath.
Posted on 4/11/17 at 5:36 pm to NYNolaguy1
I think the airline has a technical arguement where the boarding wasn't "completed" yet. Of course, it wouldn't be in the best PR to actually make that argument too loudly.
In the end I think the airline needed to find the price point that 4 out of X passengers agreed was fair for that flight, and they stopped 1 person short of actually doing so, and without testing those waters any further they proceeded with an action that had little or no chance of being perceived positively.
In the end I think the airline needed to find the price point that 4 out of X passengers agreed was fair for that flight, and they stopped 1 person short of actually doing so, and without testing those waters any further they proceeded with an action that had little or no chance of being perceived positively.
Posted on 4/11/17 at 5:36 pm to Junky
Show me the link for caps on volunteers
You should know off the top of your head with the infinite wisdom of the industry
You should know off the top of your head with the infinite wisdom of the industry
This post was edited on 4/11/17 at 5:37 pm
Posted on 4/11/17 at 5:38 pm to TigerBait1127
quote:
That specifically says involuntary bumps
Yeah? he didn't volunteer...
Posted on 4/11/17 at 5:39 pm to BRIllini07
quote:
and without testing those waters any further they proceeded with an action that had little or no chance of being perceived positively.
And then doubled down on it being acceptable and right.
Posted on 4/11/17 at 5:40 pm to Junky
quote:
Yeah? he didn't volunteer...
Yea, that was the entire point:
quote:
United should have sweetened the voucher deal until another volunteer came forward
They can only offer so much legally.
The 2nd line is your response.
Seriously, can you read? I tried to make it easier for you this time with bolding and underlining.
So please link the legal limit for VOLUNTEERS
This post was edited on 4/11/17 at 5:43 pm
Posted on 4/11/17 at 5:42 pm to ihometiger
All packed for my United flight
Posted on 4/11/17 at 5:42 pm to NYNolaguy1
What did United do wrong? Wasn't it airport security who drug the stupid idiot who wouldn't leave after instructed off the plane, Like he should've been. Do rules not apply to this dbag, maybe he got what he deserved for holding everyone else up.
Posted on 4/11/17 at 5:44 pm to Hickok
quote:
What did United do wrong?
Overbooked a flight.
Then boarded said flight
Then removed a paying customer with a reserved ticket from the flight
They also may or may not have violated legal and company policy
Posted on 4/11/17 at 5:45 pm to TigerBait1127
quote:
Show me the link for caps on volunteers
Are you that lazy?
quote:
Carriers can negotiate with their passengers for mutually acceptable compensation. Airlines generally offer a free trip or other transportation benefits to prospective volunteers.
Are you so dense you couldn't search the website yourself? I really am not playing semantics here, he had an out, he just didn't take it. The guy rolled the dice and lost. He was picked, it was his choice, not United.
This post was edited on 4/11/17 at 5:47 pm
Posted on 4/11/17 at 5:46 pm to Junky
I think for sure they tried the kid gloves before escalating, but I think the air crew or ground crew didn't paint the picture to the entire plane adequately. If you're going to deny someone a service they paid for you need to treat it like a doctor telling a patient they have cancer and not like it's "Any Given Sunday" at Go F*** Yourself Airlines.
Posted on 4/11/17 at 5:47 pm to Chicken
quote:
yep...I will be pissed if United settles with him.
:lol you are absolutely crazy if you do not think this dude is getting a large settlement. In fact, making this a spectacle was the smartest way for this dude to make his case. Injury attorney's everywhere will be lining up to represent this guy.
The CEO literally came out today and said it was "truly horrific".
Posted on 4/11/17 at 5:47 pm to Junky
quote:
Are you that lazy?
Not at all.
I already knew it didn't exist
quote:
Are you so dense you couldn't search the website yourself? I really am not playing semantics here, he had an out, he just didn't take it. The guy rolled the dice and lost.
=/
quote:
United should have sweetened the voucher deal until another volunteer came forward
They can only offer so much legally.
Semantics?
You didn't know what the frick you were talking about
You were wrong. Come on, just admit it for once
This post was edited on 4/11/17 at 5:49 pm
Posted on 4/11/17 at 5:47 pm to TigerBait1127
I'm asking what did they legally do wrong
They do that all the time. "May or may not" may not hold up in court. Tell me what they did wrong...
quote:
Overbooked a flight.
They do that all the time. "May or may not" may not hold up in court. Tell me what they did wrong...
Posted on 4/11/17 at 5:47 pm to NYNolaguy1
Any negative press about commercial airlines or airport staff in general is a good thing. There are far more egotistical employees on a power trip than there are good ones in that entire industry.
Cocktail waitresses acting like they are holier than thou and security guards angry at the world. frick em.
Cocktail waitresses acting like they are holier than thou and security guards angry at the world. frick em.
This post was edited on 4/11/17 at 5:51 pm
Posted on 4/11/17 at 5:49 pm to Chicken
quote:
yep...I will be pissed if United settles with him.
United did a lot wrong before the geezer was removed. They handled it horribly, escalating it to the point where a senior citizen was assaulted by a group of large men.
He did not escalate it, they did. The CEO sent out the internal memo backing the bad behavior. Once the attorneys got involved the CEO has turned 180. United knows they were wrong and are in full damage control mode.
They will settle. The only bad thing is that there will probably be non-disclosure agreements in place. We may never know how much their bad behavior cost them.
Posted on 4/11/17 at 5:49 pm to BRIllini07
quote:
but I think the air crew or ground crew didn't paint the picture to the entire plane adequately. If you're going to deny someone a service they paid for you need to treat it like a doctor telling a patient they have cancer and not like it's "Any Given Sunday" at Go F*** Yourself Airlines.
They most likely did, but some folks are just stubborn and wont like the results of the lottery they just played. How is it fair to any other passenger that didn't get bumped if this guy gets allowed to stay just because he is stubborn? They took the same risk, and now have to take it again - I'd be smoking mad about THAT.
Posted on 4/11/17 at 5:50 pm to Hickok
quote:
'm asking what did they legally do wrong
quote:
That's up for debate. Plenty of articles have been posted in this thread stating that removing him after he boarded violates the law and his agreement with united.
The majority of this thread is about United just being a shitty company catering to the public
quote:
They do that all the time
Yea, that's kind of the issue most of the public is having.
Posted on 4/11/17 at 5:51 pm to TigerBait1127
Here's the answer to your question from Junky's link.
So in essence United could have gone above $800 but they chose not to.
quote:
DOT has not mandated the form or amount of compensation that airlines offer to volunteers.
So in essence United could have gone above $800 but they chose not to.
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