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re: Stores that rushed to install self checkouts that they don’t use

Posted on 5/7/26 at 1:53 pm to
Posted by tigeraddict
Baton Rouge
Member since Mar 2007
14789 posts
Posted on 5/7/26 at 1:53 pm to
Why do you think a lot of stores are offering free delivery

You get payment upfront and theft is non existent (for the store) if delivery takes a picture at the homeowners doorway.
Posted by dstone12
Texan
Member since Jan 2007
40334 posts
Posted on 5/7/26 at 1:54 pm to
That leads to ice cream and meat being left in the buggy as a protest.

That happens.
Posted by duckblind56
South of Ellick
Member since Sep 2023
5286 posts
Posted on 5/7/26 at 1:55 pm to
GOAT checkout

Sam's Scan & Go and then just walking out through the big loop thing that scans what you have in the basket...then the Sam's person saying, "thank you, have a nice day".

If Sam's can make it work, why can't Walmarks.
Posted by CR4090
Member since Apr 2023
9383 posts
Posted on 5/7/26 at 1:59 pm to
I always do alcohol last
Posted by slidingstop
Member since Jan 2025
2283 posts
Posted on 5/7/26 at 2:05 pm to
quote:

The promise of self-checkout was alluring: Customers could avoid long lines by scanning and bagging their own items, workers could be freed of doing those monotonous tasks themselves and retailers could save on labor costs.

All that has happened since the rollout of self-checkout but so has this: Customers griping about clunky technology that spits out mysterious error codes, workers having to stand around and monitor both humans and machines, and retailers contending with theft.



LINK
Posted by KemoSabe65
70605
Member since Mar 2018
7031 posts
Posted on 5/7/26 at 2:05 pm to
Walmarks close to me is almost 100% self check, the other one has zero.
Which part of town has zero self check?
Posted by tigersbh
Baton Rouge
Member since Oct 2005
13118 posts
Posted on 5/7/26 at 2:11 pm to
quote:

actually it is because of theft


Who didn’t see that coming?
Posted by LeroyBrown
South Side Of Chicago
Member since Jul 2017
587 posts
Posted on 5/7/26 at 2:16 pm to
Some stores video tape the transaction. You would think they could manage theft via that, even if it after the fact.

Start banning thieves. Put their pictures up on a banned poster board.
Posted by Jmcc64
alabama
Member since Apr 2021
2170 posts
Posted on 5/7/26 at 2:18 pm to
quote:

That leads to ice cream and meat being left in the buggy as a protest.

That happens.


Oh you've met my mother in law? (not sure about meat and ice cream, though)

our W-M still uses the "laned" self checkout as opposed to the "corrral" setup that the newer ones use. can be slow but the attendant will open up unused lanes as needed. our Kroger's machines are much more picky about scanning and bagging. Lots of waiting for attendant to swipe and OK
This post was edited on 5/7/26 at 2:23 pm
Posted by HogPharmer
Member since Jun 2022
3741 posts
Posted on 5/7/26 at 2:19 pm to
I do too. But my grocery store in town weighs what you set in the bagging area and won't let you scan the next item until that weight is somehow verified, to ensure you're bagging everything appropriately. It glitches a lot though and will lock you out of the process no matter what you're scanning. Luckily, there's only 4 self-checkouts and they usually have someone standing right there overseeing it and they can bypass from their own kiosk screen.
Posted by ronniep1
Baton Rouge
Member since Mar 2016
731 posts
Posted on 5/7/26 at 2:19 pm to
Back at Christmas, when self-checkout lines were long, and only a few registers were open, a Wal-Mart employee told me tney are only allowed to monitor a certain number of self-check stations (maybe 6 or 8) so they can provide assistance as needed, and to keep an eye out for attempted theft. Allegedly, because of being short-staffed, that's why so many stations were closed.

FWIW, her explanation sounded reasonable to me.
Posted by dgnx6
Member since Feb 2006
89697 posts
Posted on 5/7/26 at 2:21 pm to
quote:

Do you often require help with the arduous task of scanning items and tapping a credit card?



Machines malfunction all the time. I remember some places had the ones that wanted to read that you put the item in the bag, but then keeps telling you to put item in the bag after you did.


And if I'm buying beer you need someone for that.


Posted by Yewkindewit
Near Birmingham, Alabama
Member since Apr 2012
21844 posts
Posted on 5/7/26 at 2:35 pm to
Dollar General closed their self checkouts because……..theft. If the use one when crowded an employee scans the items. No theft.
Posted by gizmothepug
Louisiana
Member since Apr 2015
8665 posts
Posted on 5/7/26 at 2:47 pm to
About the only positive thing I can say about the Rouse’s that replaced our Winn Dixie earlier this year is zero self checkouts.
Posted by BobABooey
Parts Unknown
Member since Oct 2004
16130 posts
Posted on 5/7/26 at 3:48 pm to
quote:

if you use self-checkout, you're often truly on your own

Walmart self-checkouts have facial recognition to identify suspected (and known) shoplifters. You’re never really alone.
Posted by CR4090
Member since Apr 2023
9383 posts
Posted on 5/7/26 at 3:51 pm to
Damn. Did not know that
Posted by shallowminded
Member since Nov 2012
3139 posts
Posted on 5/7/26 at 3:56 pm to
quote:

Allegedly, because of being short-staffed, that's why so many stations were closed.



People don’t want to work, but they are the same people bitching about the price of gas, food, etc..

Quit complaining and get a job!
Posted by weagle1999
Member since May 2025
2867 posts
Posted on 5/7/26 at 3:57 pm to
quote:

high trust societies.


We have some of those in the US. Wonder what their defining characteristic is?
Posted by Adam Banks
District 5
Member since Sep 2009
37742 posts
Posted on 5/7/26 at 4:00 pm to
Listen.

I’m not excusing theft and have never done so but I never noticed goods getting discounted because I used self checkout.


With that said I also never got a check in the mail for doing what used to be someone’s job.



So I can understand the thought process here.
Posted by TU Rob
Birmingham
Member since Nov 2008
13469 posts
Posted on 5/7/26 at 4:02 pm to
Walmart neighborhood market that I go to for most groceries just underwent some renovations. Prior to that, they had 2 self checkouts with full conveyor belts on them. I don't mind this type because I can unload the cart all the way, then roll it forward to the bagging area and fill it back up as I scan things. After the renovation, they are still physically there, but never open. Instead there is a little corral of self checkout kiosks with one employee watching them. The most you can get bagged is maybe 3-4 small grocery bags, then you're trying to put them somewhere while you continue. Give me the first option and I will gladly use it, and if I only have a handful of items I will use the second option. Outside of that, I like for a person to ring me up just because it is the traditional full conveyor belt setup and I can completely unload the cart.

Publix near my house is the same way. 3 self checkout stations, but the bagging area is so small.
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