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Started By
Message
re: Southwest Airlines has cancelled 69% of its flights so far today.
Posted on 12/27/22 at 2:36 pm to MDB
Posted on 12/27/22 at 2:36 pm to MDB
quote:
Thankfully she has friends in Austin but she needs to get back to her job and cat ASAP. At least she’s still able to laugh (a little) about it.
How does she feel about flying in small planes? There are a few companies in the Austin area that would fly her out. She’d pay for the hourly rate on the plane, and the pilot’s time. Let me know if you need some contacts - I’ve got a few in the area from my time there. This option is more expensive than a normal plane ticket, but possibly cheaper than the number you quoted above.
This post was edited on 12/27/22 at 2:40 pm
1
Posted on 12/27/22 at 2:43 pm to Tuscaloosa
I wonder if SWA will try and say they were hacked by a terrorist group or other type of organization. If this is all due to their internal IT then heads will roll.
Posted on 12/27/22 at 2:45 pm to iron banks
Curious if this could open them up to litigation since it's a complete system failure from their own doing. Will ultimately cause millions of travel interruptions and Millions more in cost to consumers stuck for weeks out of town.
Not sure if they have any Governmental protections from litigation.
Not sure if they have any Governmental protections from litigation.
This post was edited on 12/27/22 at 2:46 pm
Posted on 12/27/22 at 2:46 pm to iron banks
quote:
I wonder if SWA will try and say they were hacked by a terrorist group or other type of organization. If this is all due to their internal IT then heads will roll.
I don’t think telling people your system was successfully hacked by terrorists is a good way to inspire confidence from your passengers.
Posted on 12/27/22 at 3:02 pm to Tuscaloosa
I remember when southwest was a goto airline. Now it should like spirit.
Posted on 12/27/22 at 3:04 pm to kywildcatfanone
quote:
I remember when southwest was a goto airline. Now it should like spirit.
Spirit is at least getting people to their destination these days
Posted on 12/27/22 at 3:09 pm to kywildcatfanone
I work for Delta, but I commute on Southwest frequently. Their flights are delayed more often than not it seems.
They build their schedules with RAZOR thing turn times that leave zero margin for error. They use the same flight numbers for their point to point flying. When I do commute on them, I never count on it to be on time.
Also hard to continue to blame this disaster on the weather. This is just utter incompetence and the execs at WN should be completely embarrassed. They’ve ruined their public rep and pissed off their crews, and other employees. What a disaster.
They build their schedules with RAZOR thing turn times that leave zero margin for error. They use the same flight numbers for their point to point flying. When I do commute on them, I never count on it to be on time.
Also hard to continue to blame this disaster on the weather. This is just utter incompetence and the execs at WN should be completely embarrassed. They’ve ruined their public rep and pissed off their crews, and other employees. What a disaster.
Posted on 12/27/22 at 3:09 pm to SerenityNow
quote:At a minimum they should have to refund 100% of the original ticket price to every customer affected + give triple flier miles just for the inconvenience their shitshow caused.
Like someone else said, I hate more government regulation but SW needs to hang for this. I hope they are forced to pay some sort of restitution to every single person affected.
Posted on 12/27/22 at 3:09 pm to kywildcatfanone
And to be fair. We had our issues, but have pretty much fully recovered by today and still never had the issues that WN is seeing. Wild.
Posted on 12/27/22 at 3:21 pm to Bluegrass_Cat
quote:
the execs at WN should be completely embarrassed.
The CEO should resign immediately… fricking clown show.
Posted on 12/27/22 at 3:23 pm to Bluegrass_Cat
quote:
We had our issues, but have pretty much fully recovered by today and still never had the issues that WN is seeing. Wild.
It’s a completely different route structure, by design as you mentioned. Point to point vs. hub. Much more difficult for a LCC to recover from IROPs than it is for the big 3. It’s been brutal to watch.
This post was edited on 12/27/22 at 3:24 pm
Posted on 12/27/22 at 3:38 pm to iron banks
quote:
Message
Southwest Airlines has cancelled 69% of its flights so far today. by iron banks
I wonder if SWA will try and say they were hacked by a terrorist group or other type of organization. If this is all due to their internal IT then heads will roll.
There internal IT is probably in India like the last 2 SWA customer service reps I talked to.
Posted on 12/27/22 at 3:41 pm to Lsut81
quote:
Then you may have as man air miles as me... SW is great about their RR. Easy to get free flights and companion pass, but thats where it ends as of late.
They treat their best customers like shite and their boarding system is a clusterfrick, everyone is a pre-boarder these days.
Wish I could transfer all my miles somewhere and get decent value for them, if not, I'll just be using here and there. Think I've got enough for close to 50 free round trips at this point.
Yeah your experience matches mine. I fly too often to deal with Southwest.
I’ve switched between Delta, United, and now American as we’ve moved across the country the last decade. American has some big issues, but I just can’t bring myself to deal with the cattle call boarding, no upgrades, and the hoards of wheelchair bound SWA passengers who miraculously start walking at the door of the plane for priority boarding.
I hated flying Southwest. But the only thing I can commend them on are that their employees are friendly and they tend to be on schedule at least early in the day (until their overly optimistic turnover time starts to bite them). But I guess they’ve gotten worse in the past few years.
This post was edited on 12/27/22 at 3:46 pm
Posted on 12/27/22 at 3:43 pm to Tuscaloosa
quote:
It’s a completely different route structure, by design as you mentioned. Point to point vs. hub. Much more difficult for a LCC to recover from IROPs than it is for the big 3. It’s been brutal to watch.
Do you think Southwest switch to an “out and back” routing strategy out from major hubs after this?
Or will a major schedule/back end IT upgrade suffice?
Posted on 12/27/22 at 3:47 pm to dewster
quote:
Do you think Southwest switch to an “out and back” routing strategy out from major hubs after this?
I have no idea what their strategy will be moving forward. I would be surprised if they implement a traditional hub system, because it’s contrary to their entire business model, but after this - there’s no telling. Heads will roll, and there will likely be some major changes.
Posted on 12/27/22 at 4:01 pm to Tuscaloosa
Basically their entire business model and strategy got exposed this week.
Not sure if they change because their system “works” 99% of the time.
But man that 1% is a bitch.
Even if they stick with their point to point system I would assume/hope they will invest heavily in shoring up their IT but that will be a lengthy, painful and EXPENSIVE process.
Good luck revamping your whole back end IT structure while operating a business that can’t afford to take a single day off.
Not sure if they change because their system “works” 99% of the time.
But man that 1% is a bitch.
Even if they stick with their point to point system I would assume/hope they will invest heavily in shoring up their IT but that will be a lengthy, painful and EXPENSIVE process.
Good luck revamping your whole back end IT structure while operating a business that can’t afford to take a single day off.
This post was edited on 12/27/22 at 4:04 pm
Posted on 12/27/22 at 4:02 pm to Bluegrass_Cat
quote:
They build their schedules with RAZOR thing turn times that leave zero margin for error.
Don’t they factor in that their planes can often times leave the gate earlier because their boarding process is quicker than the other carriers? It’s probably dated, but I swear I read at one time they had the highest rate of on time departures, and that allowed them to build in some tighter turn times.
Posted on 12/27/22 at 4:04 pm to Tuscaloosa
I saw one interview from the CEO but other than that, he’s been in hiding somewhere. Would be a lot better look for the company if he was out in the middle of an airport, talking to the media, customers, etc.. Leaving frontline workers out on their own under these conditions is horrible optics and is terrible for company morale. Just a bizarre strategy at the moment. It’s like the whole company went into a hole for a hard reset. They need to treat this like the BP Oil Spill instead of hoping everyone just ignores it & moves on.
Southwest better be prepared to provide total reimbursements for all travel costs, including non-refundable hotels/VRBOs/cruises/etc. plus some sort of big frequent flyer mileage to compensate for any intangible losses.
Southwest better be prepared to provide total reimbursements for all travel costs, including non-refundable hotels/VRBOs/cruises/etc. plus some sort of big frequent flyer mileage to compensate for any intangible losses.
This post was edited on 12/27/22 at 5:20 pm
Posted on 12/27/22 at 4:16 pm to Draconian Sanctions
quote:
Spirit is at least getting people to their destination these days
You may get caught in the middle of a ghetto brawl, but you'll get to your destination.
Posted on 12/27/22 at 4:26 pm to TigersSEC2010
Flying has become an absolutely miserable experience. I cannot recall a flight in the last eight years where the flight attendant did not come on and say “this will be a full flight today” every damn time.
Even flying first class sometimes; it’s barely separated from Coach, usually no partition, and people walk up to use the bathroom anyway.
Even flying first class sometimes; it’s barely separated from Coach, usually no partition, and people walk up to use the bathroom anyway.
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