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Puffoluffagus
LSU Fan
Savannah, GA
Member since Feb 2009
4965 posts

Rouses Customer Service - King cake related
So, I ordered a king cake from rouses to be delivered earlier this week on Monday.

Ordered shipped out last Saturday via FEDEX, but was held up in Memphis due to the inclement weather. At this point in time, it's still there, with no pending delivery date. At this point, I wouldn't want to eat the king cake anyway.

So, I gave Rouses customer service a call to request a refund. Response I got was that they are not issuing any refunds for king cake orders, since they baked a cake and shipped it...it's no longer their responsibility to ensure that I get the cake.

Anyway, I'm gonna dispute the charge on my CC to get my refund. But first I've encountered with a company that thinks they don't need to deliver a product or service that was paid for. They can dispute with FedEx for mitigation, but the onus isn't on the customer to ensure that their product is actually delivered to the customer.





goofball
Navy Fan
Member since Mar 2015
10708 posts

re: Rouses Customer Service - King cake related
quote:

Ordered shipped out last Saturday via FEDEX, but was held up in Memphis due to the inclement weather.


Looks like this is a weather related problem.

quote:

So, I gave Rouses customer service a call to request a refund. Response I got was that they are not issuing any refunds for king cake orders, since they baked a cake and shipped it...it's no longer their responsibility to ensure that I get the cake.




FedEx is preserving it by freezing it. No worries. Memphis weather will help keep your package preserved!
This post was edited on 2/19 at 4:05 pm


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591
Northshoretiger87
LSU Fan
New Orleans
Member since Apr 2016
1115 posts

re: Rouses Customer Service - King cake related
Rouses bent the knee after having a valid reason for being in DC in January. Frick them and their king cake, which is crap anyway.


boxcarbarney
LSU Fan
Constantinople Street
Member since Jul 2007
18070 posts

re: Rouses Customer Service - King cake related
Of all the king cake options out there, you ordered Rouse's?


patnuh
LSU Fan
South LA
Member since Sep 2005
4974 posts

re: Rouses Customer Service - King cake related
You were willing to get a king cake fedex’ed and chose Rouses?


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791
fr33manator
LSU Fan
Baton Rouge
Member since Oct 2010
100047 posts

re: Rouses Customer Service - King cake related
Dude, they baked it, they shipped it...it’s an issue with the shipper at that point


dewster
LSU Fan
Chicago
Member since Aug 2006
19638 posts

re: Rouses Customer Service - King cake related
We had a King Cake delivered from Ambrosia. It unfortunately sat on my front porch for about 3 hours and had to thaw. But it turned out pretty good.


Ice Cream Sammich
LSU Fan
Baton Rouge
Member since Apr 2010
9888 posts

re: Rouses Customer Service - King cake related
Let your husband handle business next time, Karen.


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332
Johnny Carson
Arkansas Fan
Member since Jul 2010
508 posts

re: Rouses Customer Service - King cake related


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100
Puffoluffagus
LSU Fan
Savannah, GA
Member since Feb 2009
4965 posts

re: Rouses Customer Service - King cake related
quote:

Of all the king cake options out there, you ordered Rouse's?



Figured this would come up

I've ordered from them before(and used to have them when I lived in nola). They were always fine, not the best but not bad for the price.

I wasn't going to order a king cake this year, but my co workers wanted one and by the time I was gonna order, all the good places were booked out. It is what it is.


tLSU
LSU Fan
Member since Oct 2007
7769 posts

re: Rouses Customer Service - King cake related
Why would Rouses be responsible for refunding you money when they did exactly what you asked them to do?


Puffoluffagus
LSU Fan
Savannah, GA
Member since Feb 2009
4965 posts

re: Rouses Customer Service - King cake related
quote:

Dude, they baked it, they shipped it...it’s an issue with the shipper at that point




Right and if the shipper doesn't deliver a product on their behalf then the company mitigates it not the customer.

If you order an item from Amazon and you don't recieve the order...you don't fight with the shipper, you talk to Amazon to mitigate and make the situation right.


SG_Geaux
LSU Fan
Googolplex Posts
Member since Aug 2004
70613 posts

re: Rouses Customer Service - King cake related
quote:

If you order an item from Amazon and you don't recieve the order...you don't fight with the shipper, you talk to Amazon to mitigate and make the situation right.




There is a tad bit of difference between Amazon and Rouses


kciDAtaE
Member since Apr 2017
9164 posts

re: Rouses Customer Service - King cake related
A 30 second google search clearly states

quote:

SHIPPING POLICY: Rouses is not responsible for delays or failures in delivery due to adverse weather conditions or natural disasters. Rouses is not responsible for delays or failures in delivery due to incomplete or incorrect shipping addresses provided by customers. If a package is en route to be delivered and an address correction needs to be made, any additional fees charged by shipper will be the responsibility of the customer. If a shipment is delayed or has failed due to Rouses or the shipper’s fault, we will refund OR reship your order at the next available date - for more information, click for our complete Shipping Information and Return Policy. By placing this order, you are agreeing to these terms and conditions.


OceanMan
US Space Force Fan
Member since Mar 2010
15322 posts

re: Rouses Customer Service - King cake related
Rouses is a terrible grocery store, but not sure why you are putting this on them, it’s a shipping issue

And as I am sure has been mentioned, why did you pick rouses for a king cake?


Puffoluffagus
LSU Fan
Savannah, GA
Member since Feb 2009
4965 posts

re: Rouses Customer Service - King cake related
quote:

Why would Rouses be responsible for refunding you money when they did exactly what you asked them to do


I paid for an item to be baked and delivered...still waiting on the second part.


Packer
Wisconsin Fan
IE, California
Member since May 2017
5364 posts

re: Rouses Customer Service - King cake related
Wait until you receive it until you call customer service. The same thing happened to me, except mine came in an unsatisfactory condition. I took a picture, sent it to their customer service email, and immediately got an answer. I love King Cake so I took the option to get a new one sent out vs. a refund
This post was edited on 2/19 at 4:14 pm


arseinclarse
USA Fan
Algiers Purnt
Member since Apr 2007
34238 posts

re: Rouses Customer Service - King cake related


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72
Puffoluffagus
LSU Fan
Savannah, GA
Member since Feb 2009
4965 posts

re: Rouses Customer Service - King cake related
quote:

There is a tad bit of difference between Amazon and Rouses


Yeah I guess one who wants to retain future customers and one who doesn't?


NOSHAU
New Orleans Saints Fan
Member since Feb 2012
7965 posts

re: Rouses Customer Service - King cake related
quote:

Wait until you receive it until you call customer service. The same thing happened to me, except mine came in an unsatisfactory condition. I took a picture, sent it to their customer service email, and immediately got an answer. I love King Cake so I took the option to get a new one sent out vs. a refund


Who was that with? I had the same issue with Nonna Randazzos and was told the same thing, that they sent it and that was the end of their responsibility. When it finally arrived (over a week later), the cake was smashed on one side and the icing stuck to the plastic. I sent them a picture asking if they could replace it or refund and they have ignored me.


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