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Rouses Customer Service - King cake relatedPosted by Puffoluffagus 
on 2/19/21 at 4:02 pm
on 2/19/21 at 4:02 pm
16
124So, I ordered a king cake from rouses to be delivered earlier this week on Monday.
Ordered shipped out last Saturday via FEDEX, but was held up in Memphis due to the inclement weather. At this point in time, it's still there, with no pending delivery date. At this point, I wouldn't want to eat the king cake anyway.
So, I gave Rouses customer service a call to request a refund. Response I got was that they are not issuing any refunds for king cake orders, since they baked a cake and shipped it...it's no longer their responsibility to ensure that I get the cake.
Anyway, I'm gonna dispute the charge on my CC to get my refund. But first I've encountered with a company that thinks they don't need to deliver a product or service that was paid for. They can dispute with FedEx for mitigation, but the onus isn't on the customer to ensure that their product is actually delivered to the customer.
Ordered shipped out last Saturday via FEDEX, but was held up in Memphis due to the inclement weather. At this point in time, it's still there, with no pending delivery date. At this point, I wouldn't want to eat the king cake anyway.
So, I gave Rouses customer service a call to request a refund. Response I got was that they are not issuing any refunds for king cake orders, since they baked a cake and shipped it...it's no longer their responsibility to ensure that I get the cake.
Anyway, I'm gonna dispute the charge on my CC to get my refund. But first I've encountered with a company that thinks they don't need to deliver a product or service that was paid for. They can dispute with FedEx for mitigation, but the onus isn't on the customer to ensure that their product is actually delivered to the customer.
re: Rouses Customer Service - King cake relatedPosted by goofball 
on 2/19/21 at 4:03 pm to Puffoluffagus
on 2/19/21 at 4:03 pm to Puffoluffagusquote:
Ordered shipped out last Saturday via FEDEX, but was held up in Memphis due to the inclement weather.
Looks like this is a weather related problem.
quote:
So, I gave Rouses customer service a call to request a refund. Response I got was that they are not issuing any refunds for king cake orders, since they baked a cake and shipped it...it's no longer their responsibility to ensure that I get the cake.
FedEx is preserving it by freezing it. No worries. Memphis weather will help keep your package preserved!
This post was edited on 2/19 at 4:05 pm
re: Rouses Customer Service - King cake relatedPosted by Northshoretiger87 on 2/19/21 at 4:03 pm to Puffoluffagus
on 2/19/21 at 4:03 pm to PuffoluffagusRouses bent the knee after having a valid reason for being in DC in January. Frick them and their king cake, which is crap anyway.
re: Rouses Customer Service - King cake relatedPosted by boxcarbarney on 2/19/21 at 4:03 pm to Puffoluffagus
on 2/19/21 at 4:03 pm to PuffoluffagusOf all the king cake options out there, you ordered Rouse's?
re: Rouses Customer Service - King cake relatedPosted by patnuh on 2/19/21 at 4:03 pm to Puffoluffagus
on 2/19/21 at 4:03 pm to PuffoluffagusYou were willing to get a king cake fedex’ed and chose Rouses?
re: Rouses Customer Service - King cake relatedPosted by fr33manator on 2/19/21 at 4:03 pm to Puffoluffagus
on 2/19/21 at 4:03 pm to PuffoluffagusDude, they baked it, they shipped it...it’s an issue with the shipper at that point
re: Rouses Customer Service - King cake relatedPosted by dewster on 2/19/21 at 4:04 pm to Puffoluffagus
on 2/19/21 at 4:04 pm to PuffoluffagusWe had a King Cake delivered from Ambrosia. It unfortunately sat on my front porch for about 3 hours and had to thaw. But it turned out pretty good.
re: Rouses Customer Service - King cake relatedPosted by Ice Cream Sammich on 2/19/21 at 4:04 pm to Puffoluffagus
on 2/19/21 at 4:04 pm to PuffoluffagusLet your husband handle business next time, Karen.
re: Rouses Customer Service - King cake relatedPosted by Johnny Carson 
on 2/19/21 at 4:04 pm to Puffoluffagus
on 2/19/21 at 4:04 pm to Puffoluffagus Image: https://lh3.googleusercontent.com/proxy/ULKYEhiVCb1UmiesKFhzz1JeQpgqTUopYZzJA4ns3nsVgDyN-5E4cDEvs-3-vw-qhpVOkKelVwWh
Sorry, I'm in the middle of a Justified rewatch.
Sorry, I'm in the middle of a Justified rewatch.
re: Rouses Customer Service - King cake relatedPosted by Puffoluffagus on 2/19/21 at 4:05 pm to boxcarbarney
on 2/19/21 at 4:05 pm to boxcarbarneyquote:
Of all the king cake options out there, you ordered Rouse's?
Figured this would come up
I've ordered from them before(and used to have them when I lived in nola). They were always fine, not the best but not bad for the price.
I wasn't going to order a king cake this year, but my co workers wanted one and by the time I was gonna order, all the good places were booked out. It is what it is.
re: Rouses Customer Service - King cake relatedPosted by tLSU on 2/19/21 at 4:07 pm to Puffoluffagus
on 2/19/21 at 4:07 pm to PuffoluffagusWhy would Rouses be responsible for refunding you money when they did exactly what you asked them to do?
re: Rouses Customer Service - King cake relatedPosted by Puffoluffagus on 2/19/21 at 4:08 pm to fr33manator
on 2/19/21 at 4:08 pm to fr33manatorquote:
Dude, they baked it, they shipped it...it’s an issue with the shipper at that point
Right and if the shipper doesn't deliver a product on their behalf then the company mitigates it not the customer.
If you order an item from Amazon and you don't recieve the order...you don't fight with the shipper, you talk to Amazon to mitigate and make the situation right.
re: Rouses Customer Service - King cake relatedPosted by SG_Geaux on 2/19/21 at 4:10 pm to Puffoluffagus
on 2/19/21 at 4:10 pm to Puffoluffagusquote:
If you order an item from Amazon and you don't recieve the order...you don't fight with the shipper, you talk to Amazon to mitigate and make the situation right.
There is a tad bit of difference between Amazon and Rouses
re: Rouses Customer Service - King cake relatedPosted by kciDAtaE on 2/19/21 at 4:11 pm to Puffoluffagus
A 30 second google search clearly states
quote:
SHIPPING POLICY: Rouses is not responsible for delays or failures in delivery due to adverse weather conditions or natural disasters. Rouses is not responsible for delays or failures in delivery due to incomplete or incorrect shipping addresses provided by customers. If a package is en route to be delivered and an address correction needs to be made, any additional fees charged by shipper will be the responsibility of the customer. If a shipment is delayed or has failed due to Rouses or the shipper’s fault, we will refund OR reship your order at the next available date - for more information, click for our complete Shipping Information and Return Policy. By placing this order, you are agreeing to these terms and conditions.
re: Rouses Customer Service - King cake relatedPosted by OceanMan 
on 2/19/21 at 4:11 pm to Puffoluffagus
on 2/19/21 at 4:11 pm to PuffoluffagusRouses is a terrible grocery store, but not sure why you are putting this on them, it’s a shipping issue
And as I am sure has been mentioned, why did you pick rouses for a king cake?
And as I am sure has been mentioned, why did you pick rouses for a king cake?
re: Rouses Customer Service - King cake relatedPosted by Puffoluffagus on 2/19/21 at 4:12 pm to tLSU
on 2/19/21 at 4:12 pm to tLSUquote:
Why would Rouses be responsible for refunding you money when they did exactly what you asked them to do
I paid for an item to be baked and delivered...still waiting on the second part.
re: Rouses Customer Service - King cake relatedPosted by Packer 
on 2/19/21 at 4:13 pm to Puffoluffagus
on 2/19/21 at 4:13 pm to PuffoluffagusWait until you receive it until you call customer service. The same thing happened to me, except mine came in an unsatisfactory condition. I took a picture, sent it to their customer service email, and immediately got an answer. I love King Cake so I took the option to get a new one sent out vs. a refund
This post was edited on 2/19 at 4:14 pm
re: Rouses Customer Service - King cake relatedPosted by arseinclarse 
on 2/19/21 at 4:13 pm to Puffoluffagus
on 2/19/21 at 4:13 pm to Puffoluffagusquote:
Puffoluffagus
Image: https://media3.giphy.com/media/fxe8BJm3Et41clJBp7/giphy.gif?cid=5e2148865wkzq3vl5b7qiosohepkdusi69butc8mjhqpg51e&rid=giphy.gif
Who gets rouses king cakes delivered?
Jokes on you
re: Rouses Customer Service - King cake relatedPosted by Puffoluffagus on 2/19/21 at 4:19 pm to SG_Geaux
on 2/19/21 at 4:19 pm to SG_Geauxquote:
There is a tad bit of difference between Amazon and Rouses
Yeah I guess one who wants to retain future customers and one who doesn't?
quote:Who was that with? I had the same issue with Nonna Randazzos and was told the same thing, that they sent it and that was the end of their responsibility. When it finally arrived (over a week later), the cake was smashed on one side and the icing stuck to the plastic. I sent them a picture asking if they could replace it or refund and they have ignored me.
Wait until you receive it until you call customer service. The same thing happened to me, except mine came in an unsatisfactory condition. I took a picture, sent it to their customer service email, and immediately got an answer. I love King Cake so I took the option to get a new one sent out vs. a refund
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Get him a WWE contract immediately.
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