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MSY: Top Airport in America

Posted on 9/22/21 at 10:59 am
Posted by LSUFanHouston
NOLA
Member since Jul 2009
37109 posts
Posted on 9/22/21 at 10:59 am
LINK

quote:

Louis Armstrong New Orleans International Airport (MSY) is ranked as the number one large airport in North America for customer satisfaction based on J.D. Power’s 2021 North America Airport Satisfaction Study, which was released on Sept. 22. MSY’s number one ranking represents significant improvement from number 11 in 2020 and number 23 in 2019.


I'm guessing the 2019 ranking was mostly based on the old terminal (the new terminal opened in November 2019) and the 2020 ranking was based on when they were still working out a lot of kinks in the new terminal, most of which have been fixed by now.

quote:

In the large airport category of 10 to 32.9 million passengers per year, MSY achieved a score of 844 based on a 1,000-point scale.


Remember when some posters said no one would care about eating or shopping at MSY?

quote:

In addition to the overall ranking, MSY also captured number one across the study factor of food & beverage and retail services. This demonstrates a positive customer response to MSY’s food, beverage and retail program, which features several local brands showcasing the spirit of Greater New Orleans region.


And before anyone says anything stupid... although the property is located in Kenner, it is owned and run by the
New Orleans Aviation Board, which is a governmental unit of the... City of New Orleans.

Where y'at, haters?
Posted by Duckman13
Tiger Stadium
Member since Dec 2006
3047 posts
Posted on 9/22/21 at 11:01 am to
People are probably just happy that is the only place you cant get shot in NOLA.
Posted by TigersSEC2010
Warren, Michigan
Member since Jan 2010
37361 posts
Posted on 9/22/21 at 11:01 am to
The airport is great. The city itself is a dying shithole.
Posted by MintBerry Crunch
Member since Nov 2010
4857 posts
Posted on 9/22/21 at 11:01 am to
I’ve flown out of it twice. I absolutely love it.
Posted by 777Tiger
Member since Mar 2011
73856 posts
Posted on 9/22/21 at 11:01 am to
quote:

Where y'at, haters?




will always suck until they bring back the bar carts!!!!
Posted by Shexter
Prairieville
Member since Feb 2014
13885 posts
Posted on 9/22/21 at 11:01 am to
quote:

Louis Armstrong New Orleans International Airport


Only because it's in Kennabrah and not in New Orleans.......




This post was edited on 9/22/21 at 1:30 pm
Posted by The Boat
Member since Oct 2008
164168 posts
Posted on 9/22/21 at 11:02 am to
Now we just have to wait 10 years for the interstate access to be built.
Posted by Epic Cajun
Lafayette, LA
Member since Feb 2013
32507 posts
Posted on 9/22/21 at 11:02 am to
It's the best airport that I've been to.
Posted by MrWalkingMan
31st Parallel North
Member since Aug 2010
6362 posts
Posted on 9/22/21 at 11:02 am to
This just in: New Orleans has good food and tourists on their way out give good marks for the airport where you can slam beignets in the terminal
Posted by Bottom9
Arsenal Til I Die
Member since Jul 2010
21750 posts
Posted on 9/22/21 at 11:02 am to
Shout out to Mitch Landrieu's cousins and relatives for laying that foundation for that airport with "competitive bids". They were both paid handsomely and the end product got us #1.
Posted by TDTOM
Member since Jan 2021
14575 posts
Posted on 9/22/21 at 11:03 am to
Last time I was there the airport employees were nicer than the chic-fil-a employees.
Posted by doubleb
Baton Rouge
Member since Aug 2006
36053 posts
Posted on 9/22/21 at 11:03 am to
Rated number one and they haven’t built the interstate entrance yet. How is that possible? Didn’t proponents say it was vital?

I’m glad to hear it’s going great. Good for NO.
This post was edited on 9/22/21 at 11:48 am
Posted by Dragula
Laguna Seca
Member since Jun 2020
4896 posts
Posted on 9/22/21 at 11:03 am to
quote:

Where y'at, haters?



Weird flex, NOLA is still a shite hole.
Posted by Christopher Columbo
Member since Jun 2015
2103 posts
Posted on 9/22/21 at 11:04 am to
Just wait until next year when the VP's running the place get better jobs elsewhere. Probably won't end the year ranked.
Posted by 777Tiger
Member since Mar 2011
73856 posts
Posted on 9/22/21 at 11:04 am to
quote:

Kennabruh


looks like a Kennabra on that plaque
Posted by Packer
IE, California
Member since May 2017
7811 posts
Posted on 9/22/21 at 11:05 am to
quote:

Where y'at, haters?



We have crime, ineffective government, and terrible schools, but hey, if you want to leave you will be flying out of a class A establishment

ETA: I'll give credit where credit is due, it is a fantastic airport with great food and drink options. The only issue we had was Google maps not knowing hot to get there and getting our ride lost, but I'm sure that's been fixed.
This post was edited on 9/22/21 at 11:10 am
Posted by Y.A. Tittle
Member since Sep 2003
101468 posts
Posted on 9/22/21 at 11:05 am to
quote:

Now we just have to wait 10 years for the interstate access to be built.


Seem to be moving along pretty well on that.
Posted by AndyJ
Member since Jul 2008
2755 posts
Posted on 9/22/21 at 11:06 am to
quote:

People are probably just happy that is the only place you cant get shot in NOLA


Bookmarked. I’ll get back to you within 3 months refuting this
Posted by LSUFanHouston
NOLA
Member since Jul 2009
37109 posts
Posted on 9/22/21 at 11:06 am to
quote:

Rated number one and they haven’t built the interstate entrance yet. How is that possible? Didn’t proponents say it was viral?


Traffic counts are still down post-COVID. With post-COVID traffic counts... the current Loyola exit and expanded ground level street access from I-10 through Veterans onto airport property has enough capacity.

Not sure how it's going to look once traffic counts (hopefully) get back to normal. There were some rough traffic jams in early 2000.
Posted by Elleshoe
Wade’s World
Member since Jun 2004
143616 posts
Posted on 9/22/21 at 11:07 am to
the airlines there suck at checking bags and the security folks fricking suck too.
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