re: Has Cox/any internet provider done this to you?

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4. Cox offers new price for "current services" and they give very few options. 5. Current services are upgrades from the last 2-3 months that I did not agree to or know about.

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Just tell them you want prices for your previous services then.

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I'm guessing Cox and possibly other internet providers sneak in these upgraded services without knowing, then will try to use the whole "get the same speed you had for this price" conversation when customers call about their promos ending. T

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Had something similar happen w/Time Warner-Spectrum years ago when the movie channel Epix (recently renamed MGM+) first debuted. It just popped up in my feed and after 4 or so months I noticed my bill went up. When I looked to see what caused that it was b/c they auto subbed me to Epix.

If they hadn't had the sports package I wanted at the time I would have canceled then and there but I was able to argue to have the money refunded for the one month they charged me.

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Is AT&T fiber worth the hassle of switching?

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I switched from Cox about 5-6 months ago. They basically made it worthwhile because we got a discount on our cell phone bill for bundling them together.

My experience with COX is they make it very convenient to add services. You can add services using their website or the iPhone app.

But if you want to eliminate any service, such as dropping a SportsPak or NetFlix or HBO, you have to call and go through their horrible phone options menu only to be put on hold to wait for a representative who usually doesn't know how to remove a service. They have to get a supervisor on the line to do it. And still there's a 50-50 chance the supervisor will get the change wrong.

More than once I've been told by a phone representative that what I want to do can't be done, or it will cost me more to drop a service than keep what I already have. So I hang up, wait a few minutes and call back and get a different representative who does what I want done and my bill goes down just like I wanted.

I just switched from Cox internet to AT&T fiber 1 gig. bill went down from 140 to 60 month and internet is great

It hasn't happened to me but Xfinity raises speeds on their plans every year, typically. Sometimes they will also change the names on the plans with the change in speeds.

I originally had 30 Mbps years ago and I found out I had 250 Mbps the other day when I logged into my account. My price never went up. I actually downgraded to 100 Mpbs and it lowered my bill by $20.

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I have dealt with ATT internet over the years and I will never again. F ATT customer service.

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Same here. We were having issues with AT&T Uverse a few years ago and they said it would be 10 days before a tech could come out. Ridiculous. We had one problem after another with AT&T the entire time we had them. I have since gone back to Cox for internet and get my TV through Sling.

As bad as Cox can be with their pricing and, at times, customer service, they really aren’t that bad to deal with.

Yes sir I think so it lowered our bill and we also kicked cox cable to the curb. We were spending $300 and know we are spending about $145 for both YouTube tv and att fiber.

Cox has done this at least twice in the past few years. My bill never changed when they did it.