God almighty, customer service is horrible at Home Depot.

I was told that Home Depot just lets you steal stuff. If that's the case, don't worry about customer service.

You've obviously never purchased paint or literally anything in the lumber section of the Gonzales Lowes.

Their online ordering system is god awful too and doesn't sync up with the store's inventory system. Online it may say they have 5 refrigerators at a location, but the store will have 0.

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Unfortunately one of the downsides of a booming economy...they'll hire anyone who walks off the streets.

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You don't exactly get to be picky when hiring for retail.

LOL!If I could ONLY find someone to acknowledge I'm in the store.

There are 4 "associates" at customer service who still can't figure out how returns work

They are the Atlanta Falcons of customer service

HD and Lowes just vary store to store and year to year.

I've found that when times are a little tougher the customer service is very high quality, likely because HD is an attractive placeholder when jobs get scarce. It's a good company and thus the people on the floor take it seriously and may well be overqualified.

When times are better, the quality of employees on average seems lower, and people are far less motivated to do a good job.

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You don't exactly get to be picky when hiring for retail

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Maybe not but they used to have somewhat older associates who were either retired or had some type of construction expirence and who actually GAS.

These people are McDonald's level.

I go to the local hardware store. Probably pay more but the guys seem to know their stuff.

I agree. I needed some 8' bulbs a while back. They were high up so I needed an employee with a ladder.
After thirty minutes no one helped I did other shopping. Came back waited again, no one showed. I found one of their stairs and drug it to the light section, climbed up and got my bulbs.
Then wound up in a shouting match with an employee. I got my lights though but I had to check myself out.
Since then ive gone out my way to shop at Ace and True Value.