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Started By
Message
1
Posted on 12/3/17 at 7:43 pm to avidday
quote:
Got denied by a foreigner the first time. Trying take two. He said that they aren’t offering a customer loyalty discount at this time.
Was that the loyalty department? I dialed 1-800-DIRECTV, said "Yes" when they asked if I was a current customer. When it asked why I was calling, I said, "customer loyalty department". The automated system then asked me was it to change my current service or cancel. I said, "Cancel". It asked if it was because of a move, and I said, "No". I was immediately transferred to the loyalty department, and the guy I spoke to was clearly American.
ETA - it isn't called a loyalty discount. I just said I heard they were offering a promotion, and I would like to see if we could lower my bill. Sam called it something like a "buy-in promotion", but I didn't have to buy anything.
This post was edited on 12/3/17 at 7:46 pm
Posted on 12/3/17 at 7:53 pm to AFtigerFan
Call 3 went a little better for me I think. Was told every account was different, blah blah blah. Ultimately I upgraded my package from Xtra to Ultimate but at a promotional rate of around $53 cheaper for 12 months. I already have HBO and Starz, she said Starz is included in the Ultimate package.
40 minute phone call, and I feel like i've been ran through dry. Hopefully it was worth it. Congrats to those that had an easy phone call.
40 minute phone call, and I feel like i've been ran through dry. Hopefully it was worth it. Congrats to those that had an easy phone call.
Posted on 12/3/17 at 8:09 pm to High C
Ha, just called, got the 50 off and 4 months free of showtime with automatic roll off so I don't have to call and cancel. One upped you.
Took me 10 minutes though.
Took me 10 minutes though.
This post was edited on 12/3/17 at 8:11 pm
Posted on 12/3/17 at 8:17 pm to AFtigerFan
quote:
? I dialed 1-800-DIRECTV, said "Yes" when they asked if I was a current customer. When it asked why I was calling, I said, "customer loyalty department". The automated system then asked me was it to change my current service or cancel. I said, "Cancel". It asked if it was because of a move, and I said, "No". I was immediately transferred to the loyalty department, and the guy I spoke to was clearly American.
Exactly how I did it.
Posted on 12/3/17 at 8:18 pm to tgrbaitn08
frick DirecTV
Posted on 12/3/17 at 8:24 pm to High C
quote:
800-directv is what I used.
I called that first and then got a number from there to call....try 800-531-5000
Posted on 12/3/17 at 9:25 pm to High C
Holy crap!!! It worked. Thank you so much. I didn't think it would work because I already get the att/directv discount. She said simply, "let me check your account"
I have 6 tv's connected. All the bells and whistles too and I'm down to $34 a month!!!
Thanks so much!!!
I have 6 tv's connected. All the bells and whistles too and I'm down to $34 a month!!!
Thanks so much!!!
Posted on 12/3/17 at 9:48 pm to nikki
Ditto. Just got my bill down to $35/mo.
Posted on 12/3/17 at 11:36 pm to TakingStock
Direct line is 18007783397. 5 mins tops. You're welcome.
Posted on 12/3/17 at 11:57 pm to Le Tenia
quote:
Direct line is 18007783397. 5 mins tops. You're welcome.
Posted on 12/4/17 at 7:07 am to jennyjones
Bump for the weekday crew, if the offer is still available.
Posted on 12/4/17 at 9:19 am to Le Tenia
Called the 1 800 directv number the first time and got a mean foreign chick who wasn't giving up anything. Just called the direct number 18007783397 and got 50$ off a month for a year.
Posted on 12/4/17 at 9:41 am to High C
Just did it. Took 5 mins. Thanks OP!
Posted on 12/4/17 at 9:45 am to SouthboundTiger
Yep still works. Just did it as well.
Posted on 12/4/17 at 9:54 am to High C
So to get a loyalty discount you have to call? Why can't DTV just give it to people? Now can we discuss loyalty?
Posted on 12/4/17 at 10:08 am to BallstotheWall
On the phone now... first call to 1800 directtv and the girl knew nothing.... then called this direct line 1 (800) 778-3397 and the guy gave me the $50 off right off the back and is now searching for anything and everything else he can add...Upgraded internet and he is searching for premium channels to add as we speak 
Posted on 12/4/17 at 10:19 am to High C
Thank you High C
Posted on 12/4/17 at 10:47 am to Jizzamo311
Would I be eligible? I have a basic DTV package, internet, and phone. Pay $116/month.
Still under contract.
Still under contract.
Posted on 12/4/17 at 10:50 am to TheWiz
quote:
Would I be eligible? I have a basic DTV package, internet, and phone. Pay $116/month.
Still under contract.
should be
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