re: DirecTV customer loyalty discount

I just called and after getting hooked up with customer loyalty department she says “No I’m sorry but this discount doesn’t exist and we’ve been getting calls on it for several days”

I’m thinking “hmm ok maybe I should just hang up and try again”

But she says Let me look up what other discounts may be available. Lo and behold, it’s $50 off for the next 12 months. Brought my bill from $145 to $95. Thanks everyone!

Just stay persistent with it if you’re having trouble

Waste of time. They said they don’t have that promotion for the loyal discount.

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Are you suggesting that everyone in this thread who got the discount is lying? You have to be persistent.

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I think he may be referring to Sling.

I did this last month.
Sorry for not sharing it.

It works! Called and got connected with a foreigner who wasn’t budging. She said that the “customer loyalty discount” was a rumor. Hung up on her.

Called back and got connected with a pleasant employee who didn’t acknowledge that specific discount but said “oh! You do qualify for a promotion for $50 off a month.” She also threw in HBO, showtime, cinimax and a sports package for 6 months

so weird we got this yesterday too lol.

Just tried and initially didn’t get anything. Hanging up and calling again

Called 1-800-Directv and all this nutty bitch wanted to do was discount my protection plan from $7.99 to .99 for the next three years. She said they were affiliates of DTV, what the frick? Told her I wanted retention, she said she HAD to sale me this.

Worked for me! Thanks!

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High C

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Thanks a ton, brother! I called and spoke with a guy named Sam in the loyalty department, and he was great. I told him that I heard about a customer loyalty offer being presented to customers. He said that they treat every account differently, but he would see what he could do for me. He said he was able to give me the $50/month off for a year and the movie channels free for 6 months.

To address some of the other posters' questions. I am 6 months into a 12-month contract, and I've been with DirecTV since 2014. The $50/month off does not come with any strings attached. There is no contract extension with it.

As for my current contract, I was told to call again in 6 months when it is up so I can negotiate a better deal in addition to the $50 off. Or there may be more discounts available then.

For the movie channels, they go away automatically after 6 months. That's awesome because I would have forgotten about cancelling them and would have had to deal with the hassle of that.

Not a bad deal for a 3-minute phone call. So thanks again High C for saving me $600 over the next year.