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Message
Dealership Service Counters
Posted on 8/12/24 at 8:25 am
Posted on 8/12/24 at 8:25 am
Just curious for the people in the business….
Is it written in your contract to find something in a vehicle to be replaced? What’s the procedure for the guys behind the counter?
Every single time I come to this place for an oil change, there’s some $100-$300 “recommendation” that MUST be taken care of and it’s worded like your vehicle is basically going to trash on the highway if not.
Last time, I was told I needed to take care of something. I’m back again and since the last time I was here, those issues were taken care of on my own, this time there’s some sort of “fuel system automation blah blah blah” that should be done every 30k miles. Funny, you didn’t mention this last time I was here when my odometer was way past that.
Just curious how much of a swindler you must be to work at car dealerships. Do they tell you in training to try to come up with some bullshite each and every time you talk to a customer and find some wire harness that MUST be replaced? How does it work in training?
Is it written in your contract to find something in a vehicle to be replaced? What’s the procedure for the guys behind the counter?
Every single time I come to this place for an oil change, there’s some $100-$300 “recommendation” that MUST be taken care of and it’s worded like your vehicle is basically going to trash on the highway if not.
Last time, I was told I needed to take care of something. I’m back again and since the last time I was here, those issues were taken care of on my own, this time there’s some sort of “fuel system automation blah blah blah” that should be done every 30k miles. Funny, you didn’t mention this last time I was here when my odometer was way past that.
Just curious how much of a swindler you must be to work at car dealerships. Do they tell you in training to try to come up with some bullshite each and every time you talk to a customer and find some wire harness that MUST be replaced? How does it work in training?
13
Posted on 8/12/24 at 8:27 am to Prominentwon
You gotta get that engine additive baw
Posted on 8/12/24 at 8:38 am to terriblegreen
I just wish they could fix the fricking problem. My tahoe has been in the shop 4-5 times fo the same thing. Still no resolution.
Posted on 8/12/24 at 8:39 am to Prominentwon
Cabin air filter is dirty, we recommend a replacement. Also, your transmission fluid needs to be replaced and the engine gasket is leaking. Oh, and we recommend, although this can wait until next time if you’d like, replacing the battery, steering wheel, and the right phalange.
Posted on 8/12/24 at 8:44 am to Prominentwon
The guys at the service counter are paid to sell you stuff.
I have not taken a car to a dealership for service in forty years - with one exception. When I lived in Tyler, Texas, I had a 1971 Mercedes 280 SL. It was running horribly. Took it to the Mercedes dealership. The service writer wrote up a huge estimate, with the notation "there would be additional charges if there are issues with the fuel system computers." Of course, a 71 had no computers - the fuel injection was distributed through a mechanical process.
I took it elsewhere. The problem was a worn cam.
I have not taken a car to a dealership for service in forty years - with one exception. When I lived in Tyler, Texas, I had a 1971 Mercedes 280 SL. It was running horribly. Took it to the Mercedes dealership. The service writer wrote up a huge estimate, with the notation "there would be additional charges if there are issues with the fuel system computers." Of course, a 71 had no computers - the fuel injection was distributed through a mechanical process.
I took it elsewhere. The problem was a worn cam.
Posted on 8/12/24 at 8:48 am to Prominentwon
quote:
Last time, I was told I needed to take care of something. I’m back again and since the last time I was here, those issues were taken care of on my own,
So are you openly admitting you fixed something that they said needed to be fixed?
Posted on 8/12/24 at 8:49 am to Prominentwon
quote:
Just curious for the people in the business….
News Flash Bud...businesses are in business to make as much money as possible.
Posted on 8/12/24 at 8:57 am to Prominentwon
The only time I bring a vehicle to the dealership for service is if it is for a recall to be fixed.
Posted on 8/12/24 at 9:00 am to TDsngumbo
quote:
Cabin air filter is dirty, we recommend a replacement.
One dealership told my wife her's was dirty and needed to be replaced. I'd replaced it myself the weekend before
Posted on 8/12/24 at 9:01 am to Prominentwon
They work on commission. So does the mechanic recommending all these "services"? That tells you all you need to know.
Posted on 8/12/24 at 9:05 am to Prominentwon
McDonald Ice Cream Machines yall. Thats what they are.
Plus Car Dealers are very similar to real estate agents.
Plus Car Dealers are very similar to real estate agents.
Posted on 8/12/24 at 9:09 am to terriblegreen
quote:
You gotta get that engine additive baw
Don't forget the battery "treatment". When I asked the service manager what she was going to charge me $75 for this, she stated we will clean the battery posts and spray it with some goop to prevent corrosion. I passed on this and bought a can of battery terminal protector for $2 and did it myself.
I avoid dealerships at all costs. My truck came with 25K of free oil changes. I just went to my trusted mechanic near my house and paid for them so as not to deal with the dealership.
Posted on 8/12/24 at 9:10 am to Loup
quote:
Cabin air filter is dirty, we recommend a replacement.
One dealership told my wife her's was dirty and needed to be replaced. I'd replaced it myself the weekend before
The best is when they bring you a picture of the dirty filter to show you. I asked was that my filter he said no this is an example of a dirty one...
Cabin air filter is dirty, we recommend a replacement.
One dealership told my wife her's was dirty and needed to be replaced. I'd replaced it myself the weekend before
The best is when they bring you a picture of the dirty filter to show you. I asked was that my filter he said no this is an example of a dirty one...
Posted on 8/12/24 at 9:14 am to Prominentwon
They are usually on a commission structure of some sort so they are heavily incentivized to upsell. Tough job. Nobody wants to be hearing from a service person.
Posted on 8/12/24 at 9:16 am to Prominentwon
quote:
find something in a vehicle to be replaced?
Our service writers only suggest preventitive service & maintenance checks. Customer can either accept, or decline the work.
Posted on 8/12/24 at 9:18 am to TDTOM
quote:
I just wish they could fix the fricking problem. My tahoe has been in the shop 4-5 times fo the same thing. Still no resolution.
Louisiana has a lemon law, make them replace your Tahoe.
Posted on 8/12/24 at 9:23 am to Loup
quote:
One dealership told my wife her's was dirty and needed to be replaced. I'd replaced it myself the weekend before
Every time. Of course, I always ask to see where I wrote the mileage & date on it so I can verify how long it's been in there.
They also do it with windshield wipers, always wonder how many people fall for the $75 wiper replacements every 6 months.
Posted on 8/12/24 at 10:25 am to Weekend Warrior79
I always taught my writers not to suggest or recommend anything. Their components either passed or failed the inspection. We would bring the actual filters out, not a picture of em. Before I got there, this service department had one of the worst reputations. After leading it for 2 years, we were nationally recognized as one of the most trusted in the business. Being honest goes a long way and gets you more money in the end.
Posted on 8/12/24 at 10:44 am to Prominentwon
Most dealerships have a 5% commission sale on services sold. Also, most dealerships have switched to technology that tells service writer to automatically sell "this" service at such mileage interval. You'll get a print out of what the service is and describes detriments of not doing said service.
Warranty work is 3%, and normally is the reason why it takes so much longer for warranty work to be performed on a vehicle vs cash sale. Technician normally makes a lower labor rate so they aren't in a hurry to finish it out.
Was a writer during times when technology was being rolled out. I refused to sell certain services because it was blatantly obvious the vehicle didn't need it or the technician would write it up trying to make some extra money and you "have to" present it to the customer. I got 2 write ups for refusing to sell unneeded services and quit the second time they made me sign papers.
You can normally avoid this by going to independent shops but some have same type of pay scale so to each their own.
Warranty work is 3%, and normally is the reason why it takes so much longer for warranty work to be performed on a vehicle vs cash sale. Technician normally makes a lower labor rate so they aren't in a hurry to finish it out.
Was a writer during times when technology was being rolled out. I refused to sell certain services because it was blatantly obvious the vehicle didn't need it or the technician would write it up trying to make some extra money and you "have to" present it to the customer. I got 2 write ups for refusing to sell unneeded services and quit the second time they made me sign papers.
You can normally avoid this by going to independent shops but some have same type of pay scale so to each their own.
Posted on 8/12/24 at 10:45 am to Prominentwon
Service writers make commission.
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