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Started By
Message
re: Sammich Owner Responds to Reviews
Posted on 3/19/15 at 11:04 am to Winkface
Posted on 3/19/15 at 11:04 am to Winkface
quote:
Then why are you here?
There are some on this site that I would listen to when talking about food. People with enough context to what they write.
Usually those people are the type that don't write up long winded reviews.
Also, the beer.
0
Posted on 3/19/15 at 11:05 am to fightin tigers
quote:
Random people on the internet. No.
-posted to a bunch of random people on the internet.
Posted on 3/19/15 at 11:05 am to hungryone
quote:
Dunno about you guys, but there are a decent number of multinational brands, local companies, and yes, restaurants that I choose not to patronize because of policies, politics, or the conduct of owners.
Negative. I keep protesting politics out of my mealtime.
Posted on 3/19/15 at 11:06 am to Winkface
quote:
He should also probably delete the comments from his FB where people are calling his customers c@#$%.
I didn't see any of that. Where was it?
Posted on 3/19/15 at 11:06 am to TH03
quote:
posted to a bunch of random people on the internet.
Which is probably why this thread is laughable.
Posted on 3/19/15 at 11:13 am to fightin tigers
quote:
Which is probably why this thread is laughable.
quote:
quote: Well I read 5 pages and got bored. My question is who the hell wears stockings or pantyhose these days? My exact experience.
You've said you were bored reading this thread and now that it's laughable, but you sure do keep posting in it. Must not be that boring.
Posted on 3/19/15 at 11:14 am to Gris Gris
quote:
You've said you were bored reading this thread and now that it's laughable, but you sure do keep posting in it. Must not be that boring.
I had to read the last couple pages when I saw it was still going this morning.
The witchhunt is terrific.
Posted on 3/19/15 at 11:17 am to Gris Gris
quote:On the owner's page, which you can get to very easily from the restaurant's page. In the comments on one of this yelp rants.
I didn't see any of that. Where was it?
Posted on 3/19/15 at 11:26 am to Rohan2Reed
quote:
I think most level-headed people don't care much about an owner's personal style, political views, or faults as a human being - so long as they keep it to themselves. This guy decided to put it out there in a public forum that he was essentially better than his customers. Don't think anyone is being unfair in judging him accordingly.
weve seen plenty of people thumb their noses at yelp and the reviewers that are out of control and it go viral as them being funny and amusing -- people hate us on yelp stickers are a real thing for a reason. i think hes hoping for that kind of response, and just missing the mark.
This post was edited on 3/19/15 at 11:29 am
Posted on 3/19/15 at 11:50 am to brew64me
quote:
I simply can't stand Yelp and the public forum it has become
As someone who works really hard at running a business and generating a positive public perception, I don't necessarily disagree with you. Currently, I have 10 legit five star reviews that are "hidden"...had a simple miscommunication with someone a couple years back, they created a Yelp account for the sole purpose of giving me a one-star review, and that stuck until we cleared it up privately and the customer removed it. Their algorithm is screwed up, no question about it...it is a class-action lawsuit waiting to happen.
That said, you can't rip people openly...it just makes you look bad. There is an art in crafting a response that directly refutes what the reviewer says (if it is unwarranted) and makes them look ridiculous. If it is warranted...thank them and use it to get better.
Posted on 3/19/15 at 11:59 am to brgfather129
Wow this is awesome.
I'm impressed the owner showed up.
Without going back and digging up the dead dog post-:rimshot:
There is nothing wrong with addressing negative reviews. It's all in the delivery and what you say. Address it head on with some tact and you actually turn a negative into a positive.
I will absolutely go to a place with negative reviews where the owner/manager is responding respectfully.
I'm impressed the owner showed up.
Without going back and digging up the dead dog post-:rimshot:
There is nothing wrong with addressing negative reviews. It's all in the delivery and what you say. Address it head on with some tact and you actually turn a negative into a positive.
I will absolutely go to a place with negative reviews where the owner/manager is responding respectfully.
Posted on 3/19/15 at 12:04 pm to Tigertown in ATL
After reading everything, I still want a sammich.
Wise you coming with? You get chicken livers and I'll not get that.
Wise you coming with? You get chicken livers and I'll not get that.
Posted on 3/19/15 at 12:09 pm to brgfather129
quote:
Currently, I have 10 legit five star reviews that are "hidden"...
How does this work exactly? I don't get the process, I guess.
Posted on 3/19/15 at 12:12 pm to fightin tigers
Posted on 3/19/15 at 12:14 pm to RobBech6
This post was edited on 3/19/15 at 12:15 pm
Posted on 3/19/15 at 12:15 pm to bbrou33
GOAT thread just got goatier
Posted on 3/19/15 at 12:15 pm to Gris Gris
quote:
Most folks will take to media rather than voicing their criticisms at the restaurant.
And like someone pointed out, there is a limit to the complaints you can make in the restaurant. Too salty, putrid taste, spoiled food, under/overcooked food, etc. -- Absolutely. Complain.
But requesting the manager/owner because the food was just decent and a little overpriced just makes you look like a jerk. Especially if you're with friends or work associates. This is why people go onto social media and leave these reviews.
Posted on 3/19/15 at 12:18 pm to RobBech6
Lol @ the restaurant owners finding their way here. Been following this thread since it was on the OT. This thread is awesome.
Posted on 3/19/15 at 12:19 pm to RobBech6
quote:
Im the owner of NOLA Smokehouse. Sorry you feel that way. Maybe if you got to know me Id grow on you. Why dont you come in and lets talk about it. Have a coke and a smile....
Bro I really like your food and have followed yalls pop up locations over the years. Love that your restaurant is close to my house. But Im warning you posting in here could end bad for you.
Good luck, if this is really you and not a troll.
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