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Rocca was a disaster today

Posted on 8/17/20 at 2:47 pm
Posted by Sun God
Member since Jul 2009
52804 posts
Posted on 8/17/20 at 2:47 pm
fricked up our drinks.

30 minutes to get garlic knots.

Waited almost 2 hours for 2 pizzas, a salad and a sandwich.

Multiple people were served and others brought out to go orders while waiting for our food.

Manager refused to take any responsibility. The chef was quite decent about it at least.

Anyway just needed to vent a bit and suggest you order carryout from Rocca for the foreseeable future.
This post was edited on 8/17/20 at 2:48 pm
Posted by AbitaFan08
Boston, MA
Member since Apr 2008
27902 posts
Posted on 8/17/20 at 2:48 pm to
quote:

Waited almost 2 hours for 2 pizzas, a salad and a sandwich.


I'm impressed you were patient enough to wait that long. I would have cut my losses and bailed long before that.
Posted by Sun God
Member since Jul 2009
52804 posts
Posted on 8/17/20 at 2:50 pm to
Normally I would’ve but it was Sun God Jr’s birthday lunch. My wife had to leave to go to work halfway through.

Inexcusable really.
Posted by kingbob
Sorrento, LA
Member since Nov 2010
71132 posts
Posted on 8/17/20 at 2:55 pm to
That’s really unfortunate. I went about a month ago and had none of these issues
Posted by timbo
Red Stick, La.
Member since Dec 2011
7900 posts
Posted on 8/17/20 at 3:00 pm to
We got takeout from there a couple of weeks ago - the night of the first Pelicans game - and there were zero problems.
Posted by Sun God
Member since Jul 2009
52804 posts
Posted on 8/17/20 at 3:04 pm to
Wish we would’ve done carryout

I would’ve been fine if the manager would’ve taken some blame.

Anyway not a dealbreaker but just needed to voice my displeasure somewhere.
Posted by tlsu15
Capital of Texas
Member since Aug 2011
10550 posts
Posted on 8/17/20 at 11:17 pm to
This is why places shouldn’t be open for dine in during these times unless they are for sure equipped to do so.

Sucks that you had a bad experience but at least you’re being pretty reasonable about it.
Posted by TheRoarRestoredInBR
Member since Dec 2004
31164 posts
Posted on 8/18/20 at 3:07 am to
Silly Braves fan..

Phanatics do Red Zeppelin
Posted by TigersSEC2010
Warren, Michigan
Member since Jan 2010
38534 posts
Posted on 8/18/20 at 3:46 am to
I have not been since the start of COVID, but the last time I went, it was take-out only and it was an absolute disaster.
Posted by Sacrifice_blunts
Member since Jun 2013
299 posts
Posted on 8/18/20 at 7:19 am to
That sucks.. I've been at least 3 times since covid and haven't had any issues. Never been on a Monday for lunch though.
Posted by chryso
Baton Rouge
Member since Jul 2008
13965 posts
Posted on 8/18/20 at 11:14 am to
quote:

Manager refused to take any responsibility.


How does this happen? Is it supposed to be your fault or something? I would put something on their website asking who is supposed to be responsible if it is not the manager.
Posted by Fat Batman
Gotham City, NJ
Member since Oct 2019
1628 posts
Posted on 8/18/20 at 11:41 am to
quote:

just needed to voice my displeasure somewhere.


One of the problems with society today.
Posted by tigers1956
baton rouge
Member since Oct 2008
5435 posts
Posted on 8/18/20 at 12:23 pm to
I went there last year and had the same problem with service....it took forever to get seated even with a reservation and our food came out at a very slow pace....manger was no help at all...
This post was edited on 8/18/20 at 6:11 pm
Posted by notiger1997
Metairie
Member since May 2009
61773 posts
Posted on 8/18/20 at 12:36 pm to
So a restaurant shouldn’t take responsibility in any way when the screw up in a bad way?
Posted by Fat Batman
Gotham City, NJ
Member since Oct 2019
1628 posts
Posted on 8/18/20 at 12:49 pm to
I never said that. They should.
Posted by hubertcumberdale
Member since Nov 2009
7858 posts
Posted on 8/18/20 at 1:57 pm to
quote:

I went there last year and had the same problem with service....it took forever to get seated even with a reservation and our food our food came out at a very slow pace....manger was no help at all...


lots of whiny karens in here today ffs
This post was edited on 8/18/20 at 1:58 pm
Posted by LouisianaLady
Member since Mar 2009
83165 posts
Posted on 8/18/20 at 2:43 pm to
Damn, that sucks. I went during Covid when they were doing short order style service. I assumed they switched to that because damn near every service industry person in town was refusing to go back to their jobs due to the unemployment stimulus.

It was okay. You had to wait back in line for every drink refill, but not the end of the world.

However, I imagine now the entire staff is new and possibly new to restaurants entirely. Sucks :(
Posted by Ed Osteen
Member since Oct 2007
59342 posts
Posted on 8/18/20 at 3:14 pm to
quote:

One of the problems with society today.



accountability? I think you have that backwards
Posted by hubertcumberdale
Member since Nov 2009
7858 posts
Posted on 8/18/20 at 3:45 pm to
quote:

quote:
One of the problems with society today.


accountability? I think you have that backwards


If the place sucks, people will not go and they will not make money and close. pretty simple concept and much better than whining about it on an internet message board
Posted by J Murdah
Member since Jun 2008
40227 posts
Posted on 8/18/20 at 3:59 pm to
My biggest pet peeve is when a server blames you not having your food in a reasonable time on a "computer issue". Happened this weekend when everyone got their meal but me. Just be honest with me and say you forgot to put it in. I've been a server before it's not a difficult job.
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