Restaurants sharing their Yelp reviews - yay or nay?

Well deserved imo. Online reviews aren't even bothered with in my company for a couple reason. The main one being that they tend to be extremely exaggerated. If one things go wrong they go out of their way, if not by lying, to pile it on. The other is that our social media marketing company can get any review we want removed. If you think you're getting honest reviews from people on these sites you're dead wrong in the majority of cases

I tend to side with the patrons on one of the American Bywater Bistro review. Both times I have sat at the bar at Compere Lapin have been strange when it comes to bartenders with similar comments as the jewilie chick posted. I think it is the restaurants laid back "we're chill bro" style of running the restaurant. Food is good so it doesn't stop me from going back.

I think the restaurants posting are about as absurd as the people reviewing. Neither should be doing what they are doing.

Business owners should open a TD account and air out their beef here.

I’d say it’s all free market. The restaurants probably love all the “so wonderful! Joe our server was fantastic!” crap posted about them.

Reviews are a part of the world whether it’s restaurants, kitchen faucets, ceiling fans, or sports venues.

If a place or product has bunches of bad ones, they probably deserve them overall. A small percentage of bad ones are easily overlooked as being outliers.

The professional reviewers and those who complain over every little thing are the worst.

#roughbottomtables

Restaurant owner has a right to post them if he wants, however, customers have a right to see that and think he’s a little bitch who can’t take criticism.

Attack reviewers at your own risk, however, if the only response to their criticisms is to address their grammar mistakes, it’s not a good look. Complaints must have been legitimate.

In my opinion, the best way to deal with negative reviews is to internally address the underlying issues and then either publicly apologize or ignore. Don’t get into a fight with somebody behind a keyboard with nothing to lose.

I completely forget about Brown Butter when thinking of a place to eat around Mid City. I've eaten there before, but there wasn't anything about it that sticks out. I guess bad pub. is better than no pub.

I think its hilarious that Larry Miller states that his employee "Is not a kid, he's a good dude". As if he was just a bystander that politely called the guy an uber and helped him on his way.

The Bywater response seems pretty douchey

Either answer professionally or don't answer regardless of the review. If a business answers in a smart arse way, it doesn't look good to me. It makes me wonder how they handle legitimate issues. It doesn't make me want to run out and do business with that entity whatever it may be.

If you roll with the pigs, you get just as dirty.

I can't imagine responding to a customer complaint in that manner, publicly. I understand the desire to do it, but I wouldn't do it. Not much good will come of it.