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Message
re: Five Guys, Chic-fil-A, Panera Bread vs. McDonald's, BK, Taco Bell (not food related)
Posted on 6/14/17 at 8:51 am to GetCocky11
Posted on 6/14/17 at 8:51 am to GetCocky11
quote:
I went to Chic-Fil-A the other day. Instead of speaking into the drive thru intercom, they had employees standing outside taking orders and payment through their iPads. It was hot but the employees were happy and polite.
It was wonderful.
That'd never happen at McDonalds.
I've actually seen that happen a few times at the Government St. McDonald's downtown... but that location is extremely well run and is an exception.
0
Posted on 6/14/17 at 8:53 am to Will Cover
Building a positive culture at the conception of the franchise is key
Some places are in too deep. Decades of bad culture would take mass house cleaning to change. As it stands now, it's going to be a slow process to change your poor customer service places
When you're pulling from a talent pool that's some of the poorest, least educated people in the nation, and paying them minimum or just above minimum wage, it's an uphill battle. You're trying to change an attitude that's been ingrained in them since birth. People's expectations of quick service restaurants are ridiculous - what do you expect out of these people? Either stop eating it or stop bitching if you ask me
Some places are in too deep. Decades of bad culture would take mass house cleaning to change. As it stands now, it's going to be a slow process to change your poor customer service places
When you're pulling from a talent pool that's some of the poorest, least educated people in the nation, and paying them minimum or just above minimum wage, it's an uphill battle. You're trying to change an attitude that's been ingrained in them since birth. People's expectations of quick service restaurants are ridiculous - what do you expect out of these people? Either stop eating it or stop bitching if you ask me
Posted on 6/14/17 at 8:53 am to Will Cover
quote:
McDonald's, Burger King, Taco Bell or Popeye's.
I remember a time when nice, articulate young professional people worked at these places.
Posted on 6/14/17 at 8:54 am to TigerChief10
Chik fil A has a pretty good employee training program.
In N Out Burger in California (and Texas and a few other places) also puts a premium on customer relations, and their employees are always well mannered and polite.
They also promote high peformers from within, and tier 1 management at one of their stores can earn upwards of six figures annually (salary and incentives).
In N Out Burger in California (and Texas and a few other places) also puts a premium on customer relations, and their employees are always well mannered and polite.
They also promote high peformers from within, and tier 1 management at one of their stores can earn upwards of six figures annually (salary and incentives).
Posted on 6/14/17 at 8:55 am to Will Cover
I think it's pretty simple. The first 3 take pride in their customer service and demand the same from their employees. As a result, they don't just hire any broke-dick off the street. The others don't really care who they hire as long as they can dunk french fries and fix a hamburger. They know their usual caliber of employee won't be all that reliable or invested in the job, so they just have to deal with constant turnover as efficiently as they can. Thus, they hire basically anyone off the street.
At least in some locales, McDonald's, BK, etc would be better off going with almost full automation. Quality and efficiency would increase almost 10 fold in many places.
At least in some locales, McDonald's, BK, etc would be better off going with almost full automation. Quality and efficiency would increase almost 10 fold in many places.
Posted on 6/14/17 at 8:55 am to foshizzle
quote:
quote:
it's Mormon
Southern Baptist.
Same thing.
Posted on 6/14/17 at 8:57 am to Will Cover
A good store owner and RGM will turn a shitty Mcdonalds into the holy grail of Mickey D's.
Posted on 6/14/17 at 8:58 am to Bmath
quote:
All of these places tend to hire high school and college students. Outside of management, these aren't career fast food workers. Education aside, I think that eliminates much of the complacency you see at a McDonalds and the like. They know that this job is only a stepping stone to something on the horizon and not simply a means to an end.
You make a really good point. I eat at Cane's and CFA pretty often and notice that the drive through workers are always young and clean cut workers. No 30-40 year olds working the cash register with neck tattoos, oversize hoop earrings, or gold teeth.
Posted on 6/14/17 at 8:58 am to poops_at_parties
quote:This is always underestimated by HR professionals. One or two bad employees will often flip the entire workforce.
Birds of a feather flock together. Quality attracts quality.
Where I live, the fast food joints either have great crews that provide solid service, or terrible crews that are indifferent. The quality employees go one place, the bad ones to another.
Posted on 6/14/17 at 8:58 am to poops_at_parties
quote:
Birds of a feather flock together.
You better be careful with that kind of racist talk.
Posted on 6/14/17 at 8:58 am to Will Cover
I think the others have been around so long there is a bad stigma working at them. Even hs kids looking for a first job think McDonald's and Popeyes are beneath them.
Posted on 6/14/17 at 9:00 am to TigerChief10
quote:
Chick fil A also always has a shite ton of employees working at all times as opposed to McDonald's or Burger King having 4 or 5 people trying to man both the drive thru and the inside at lunch time.
CFA average unit volume will approach $4 mil this year. More money = more labor
They are the standard in the industry in most facets
Posted on 6/14/17 at 9:00 am to Tiger Prawn
quote:
No 30-40 year olds working the cash register with neck tattoos, oversize hoop earrings, or gold teeth.
Some places have dress codes, no visible tattoos or piercings.
Posted on 6/14/17 at 9:01 am to Will Cover
Chick Fil A has hiring standards
Posted on 6/14/17 at 9:03 am to GynoSandberg
quote:
People's expectations of quick service restaurants are ridiculous
This too, couldn't imagine dealing with the gluten free fricks in this day in age.
Oh let's go eat somewhere that's main ingredient is bread.
Posted on 6/14/17 at 9:04 am to Will Cover
In the construction industry, I have seen the exact same individuals, working for the exact same company perform much better under different supervision. I would assume it's much the same with the restaurants. Hiring better quality management means that people are willing to do a better job for them. Also, those people who never plan to work know better than to even apply somewhere with a real manager.
Posted on 6/14/17 at 9:07 am to GetCocky11
quote:
went to Chic-Fil-A the other day. Instead of speaking into the drive thru intercom, they had employees standing outside taking orders and payment through their iPads. It was hot but the employees were happy and polite.
I hadn't been to one in years, they were doing this at the one in Covington. I actually didn't like it. where the girl took my order I had no view of the menu or prices. It actually made the ordeal take longer.
As someone else noted, McDonald's had been doing this for a while, a lot of switch to the double lane drive thru as well.
This post was edited on 6/14/17 at 9:11 am
Posted on 6/14/17 at 9:08 am to Will Cover
In-N-Out and Chik fil a are a cut above the rest. They hire good people and have the right amount of staff for the volume.
Driving through In-N-Out you'll see a small army of staff in the kitchen.
Driving through In-N-Out you'll see a small army of staff in the kitchen.
Posted on 6/14/17 at 9:09 am to TejasHorn
Maybe unrelated but which franchise is more profitable to own?
Posted on 6/14/17 at 9:12 am to Will Cover
quote:
ask, because I would have to assume that pay is around the same for entry level positions in the fast food / quick service industry.
Actually, the latter chains pay better than the former chains you mentioned. At least they used to.
I just think those chains look for certain types of people that are going to be motivated. The others do not.
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