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Started By
Message
re: Five Guys, Chic-fil-A, Panera Bread vs. McDonald's, BK, Taco Bell (not food related)
Posted on 6/14/17 at 11:20 am to jimmy the leg
Posted on 6/14/17 at 11:20 am to jimmy the leg
quote:
what the heck does the service matter.
Because it should matter if they want to attract and retain customers. Food is very important but in the restaurant business, fast food or otherwise, service is extremely important to people wanting to come there.
0
Posted on 6/14/17 at 11:26 am to Dave Worth
quote:
Not even close. The owner of a CFA is a glorified manager. They share a significant portion of the profits with the corporation. My understanding is the average CFA cash flows between $150K and $250K. And it's rare to get more than 1 location and nearly impossible to get more than 2.
I'm just looking at what a unit does in sales, I'm not sure on their cost of goods or franchise fees. Im thinking you have to have more locations to equal the sales of one chic fi la. But then again, if you have a very well run McDonald's in a good location, you could kill it.
On another note, McDonald's are open for more hours during the week. So think about that, you have to be open 1 extra day a week and most of them open earlier and close later than chic fi la.
This post was edited on 6/14/17 at 11:28 am
Posted on 6/14/17 at 11:49 am to Will Cover
5 guys? The 2 that I have been to are just like mcdonalds and bk with the workers.
Posted on 6/14/17 at 11:57 am to Will Cover
quote:
True, however I have yet to encounter a "bad" employee at any Chic-fil-A. They always seem so happy and very eager to please.
It's simple really.
Very basic menu.
Staffed appropriately for the rush.
Not open 24 hours a day.
Closed on Sunday.
Closed for holidays.
It plays to a happy work force.
Posted on 6/14/17 at 12:02 pm to dgnx6
quote:
When restaurants have to start putting nutrition value on the menus, I'd be interested to see if places like canes or chic fi la take a hit. People just automatically assume chicken is healthier. Not when it's deep fried. This post was edited on 6/14 at 9:18 am
Chick fil A already has up its nutritional values. It's not great but not terrible either.
Canes doesn't yet because they are actively fighting it. Will eventually happen.
Posted on 6/14/17 at 12:09 pm to Will Cover
Chick Fil A hires quality people. It's part of what sets them apart.
Posted on 6/15/17 at 10:33 am to dgnx6
quote:
I'm just looking at what a unit does in sales, I'm not sure on their cost of goods or franchise fees. Im thinking you have to have more locations to equal the sales of one chic fi la. But then again, if you have a very well run McDonald's in a good location, you could kill it.
Average McDonald's does about $2.6M while CFA is around $3M. Fairly close, especially considering McDonald's has 10 times the locations.
And that's the rub. The only way McDonald's can do $2.6M at 15K locations is to have a much wider variety of products. Similar to the jack of all trades and master of none. Leads to a much tougher work environment.
Posted on 6/15/17 at 11:01 am to Will Cover
my belief is it starts with management and trickles downhill. Those restaurants clearly put a ton of focus into customer service, therefore, I'm sure its a foundation of their training rather than just learning how to punch a register.
Posted on 6/15/17 at 11:05 am to Will Cover
I would have to say training has something to do with it. I personally know how intense the training standard is at Chic-fil-A. They don't mess around, they let one girl go because she didn't smile enough. They said she wasn't giving the right experience. They just hold their employees to a higher standard.
Posted on 6/15/17 at 11:10 am to Dave Worth
quote:
Average McDonald's does about $2.6M while CFA is around $3M. Fairly close, especially considering McDonald's has 10 times the locations
Consider also that most McD these days are 24/7, whereas CFA is open 6 am - midnight 6 days a week.
Posted on 6/15/17 at 11:15 am to Will Cover
Chick-Fil-A's Ice-cream machine is never broken
Posted on 6/15/17 at 11:18 am to Will Cover
I hear Chick-fil-A is very selective in their hiring. Where as I think the qualification to be hired by BK or McD is basically to be breathing.
Posted on 6/15/17 at 11:38 am to LucasP
quote:
Yeah but it's Mormon, cults tend to be happy looking on the outside
Thank God that Chick-fil-a was started by Baptists then
Posted on 6/15/17 at 11:57 am to Will Cover
Hiring standards and company cultural have a lot to do with it
This post was edited on 6/15/17 at 11:57 am
Posted on 6/15/17 at 12:45 pm to RobbBobb
quote:
Thank God that Chick-fil-a was started by Baptists then
We covered that already, a rose by any other name and all that....
Posted on 6/15/17 at 12:51 pm to rocket31
quote:
the only fast food experience that i have found to be consistently competent in the SOUTH is chic fil a. every single time.
all fast food employees, generally speaking, are much better elsewhere (cali and midwest) in my personal experiences.
the difference in SLA and SETX is amazing in itself
Posted on 6/15/17 at 4:18 pm to LucasP
quote:
We covered that already,
Whats the point in having a dead horse, if you cant beat it
Posted on 6/15/17 at 4:22 pm to GetCocky11
quote:
That'd never happen at McDonalds.
Except I've seent it.
Posted on 6/15/17 at 4:22 pm to Bourre
Inn-N-Out also has great employees. Similar to Chik-Fil-A in my experience
Posted on 6/15/17 at 4:24 pm to Pecker
quote:ding ding ..we have a winner.
There's also a company "culture" aspect.
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