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Five Guys, Chic-fil-A, Panera Bread vs. McDonald's, BK, Taco Bell (not food related)
Posted on 6/14/17 at 8:36 am
Posted on 6/14/17 at 8:36 am
For Five Guys, Chic-fil-A and Panera Bread:
Do you think these restaurants are able to hire better employees due to their "relaxed environment or company culture"?
Or do you think they hire better employees because they do a better job for their will and being able to teach them a skill?
vs. the likes of McDonald's, Burger King, Taco Bell or Popeye's.
I ask, because I would have to assume that pay is around the same for entry level positions in the fast food / quick service industry.
Thoughts?
Do you think these restaurants are able to hire better employees due to their "relaxed environment or company culture"?
Or do you think they hire better employees because they do a better job for their will and being able to teach them a skill?
vs. the likes of McDonald's, Burger King, Taco Bell or Popeye's.
I ask, because I would have to assume that pay is around the same for entry level positions in the fast food / quick service industry.
Thoughts?
This post was edited on 6/14/17 at 8:36 am
42
Posted on 6/14/17 at 8:37 am to Will Cover
Birds of a feather flock together. Quality attracts quality.
Posted on 6/14/17 at 8:38 am to Will Cover
Higher standards and attention to detail in customer service.
Posted on 6/14/17 at 8:39 am to poops_at_parties
quote:
Birds of a feather flock together. Quality attracts quality.
I agree, but when a restaurant is just starting out and hiring employees for their grand opening, they have to start somewhere.
Is it a better hiring process that these 3 restaurants have over MCD, BK, TB and Popeye's? Is it now based upon reputation only? Or do they fish in a better pond to start with? And then ask for referrals from employees that are doing an above average job at their job?
Posted on 6/14/17 at 8:39 am to Will Cover
Add Canes to the higher quality employee group. They obviously have good hiring practices for a fast food joint.
Posted on 6/14/17 at 8:40 am to Will Cover
quote:
Thoughts?
I think in general better management leads to better employees.
I also wouldn't be surprised if some of those places do pay a little above minimum wage to attract a slightly better candidate.
Posted on 6/14/17 at 8:40 am to jdeval1
quote:
Add Canes to the higher quality employee group. They obviously have good hiring practices for a fast food joint.
Completely agree. When I think of good to great customer service in the fast food industry, my first two choices are always Chic-fil-A and Raising Cane's and it also helps that they have a superior product (considering what it is) vs. their competition.
This post was edited on 6/14/17 at 8:42 am
Posted on 6/14/17 at 8:41 am to Will Cover
I don't know about Panera or Five Guys, but I know at Chick-fil-a the owner has to actually work at the business for a certain number of hours per week. They probably just fire shitty employees.
This post was edited on 6/14/17 at 8:42 am
Posted on 6/14/17 at 8:42 am to Epic Cajun
quote:
but I know at Chick-fil-a the owner has to actually work at the business for a certain number of hours per week. They probably just fire shitty employees.
True, however I have yet to encounter a "bad" employee at any Chic-fil-A. They always seem so happy and very eager to please.
It's actually quite refreshing.
Posted on 6/14/17 at 8:43 am to Epic Cajun
quote:
I don't know about Panera or Five Guys, but I know at Chick-fil-a the owner has to actually work at the business for a certain number of hours per week. They probably just fire shitty employees.
They also have very stringent requirements to own a franchise.
You can't just pony up money and say "I want a CFA store."
They do some heavy-duty screening to ensure every store is a well-oiled operation.
Posted on 6/14/17 at 8:43 am to Will Cover
I was talking to my fiance about this the other day after going to a Chick-fil-a. I think there are numerous reasons.
I think they invest more in their employees because they require more from their employees. The expectations are higher. They treat their employees well and compensate them well. Because of that, they can be more selective because they have a larger pool to choose from. This allows them to hire based on character and potential, not just availability.
There's also a company "culture" aspect. High expectations and standards begin at the corporate level.
I think they invest more in their employees because they require more from their employees. The expectations are higher. They treat their employees well and compensate them well. Because of that, they can be more selective because they have a larger pool to choose from. This allows them to hire based on character and potential, not just availability.
There's also a company "culture" aspect. High expectations and standards begin at the corporate level.
This post was edited on 6/14/17 at 9:04 am
Posted on 6/14/17 at 8:44 am to Will Cover
quote:
True, however I have yet to encounter a "bad" employee at any Chic-fil-A. They always seem so happy and very eager to please.
Yeah but it's Mormon, cults tend to be happy looking on the outside. If you opened a Scientology taco stand, I'm sure everyone would look happy.
This post was edited on 6/14/17 at 8:45 am
Posted on 6/14/17 at 8:45 am to Will Cover
Their employees are vetted better. I would rather get a new set of dedicated high school employees every 2 years rather than have shite employees that aren't reliable or trustworthy behind a register.
FWIW The popeyes by my office has had the same employees for years, they are very polite and efficient. I've never had an order wrong and them not catch it at the counter before handing it to me.
At the end of the day, it all comes down to management and their desire to work with their employees.
FWIW The popeyes by my office has had the same employees for years, they are very polite and efficient. I've never had an order wrong and them not catch it at the counter before handing it to me.
At the end of the day, it all comes down to management and their desire to work with their employees.
Posted on 6/14/17 at 8:45 am to Will Cover
All of these places tend to hire high school and college students. Outside of management, these aren't career fast food workers. Education aside, I think that eliminates much of the complacency you see at a McDonalds and the like. They know that this job is only a stepping stone to something on the horizon and not simply a means to an end.
Posted on 6/14/17 at 8:46 am to Will Cover
I think it's more of who they target.
McDonalds doesn't give a frick. They give lip service to employee education, allowing ONE 2500 scholarship award per state.
Chill-fil-A actively targets up and coming college students when in spite of probably paying similarly, they also offer a lot of benefits in scholarships, 30 times more than McD
McDonalds doesn't give a frick. They give lip service to employee education, allowing ONE 2500 scholarship award per state.
Chill-fil-A actively targets up and coming college students when in spite of probably paying similarly, they also offer a lot of benefits in scholarships, 30 times more than McD
This post was edited on 6/14/17 at 8:53 am
Posted on 6/14/17 at 8:48 am to Will Cover
They actually conduct interviews to gauge the person's qualifications, while the others say fill out a sheet and you're hired.
Posted on 6/14/17 at 8:48 am to Will Cover
I went to Chic-Fil-A the other day. Instead of speaking into the drive thru intercom, they had employees standing outside taking orders and payment through their iPads. It was hot but the employees were happy and polite.
It was wonderful.
That'd never happen at McDonalds.
It was wonderful.
That'd never happen at McDonalds.
Posted on 6/14/17 at 8:49 am to Pecker
Chick fil A also always has a shite ton of employees working at all times as opposed to McDonald's or Burger King having 4 or 5 people trying to man both the drive thru and the inside at lunch time.
Posted on 6/14/17 at 8:51 am to LucasP
quote:
it's Mormon
Southern Baptist.
Posted on 6/14/17 at 8:51 am to Will Cover
quote:
Is it a better hiring process that these 3 restaurants have over MCD, BK, TB and Popeye's? Is it now based upon reputation only? Or do they fish in a better pond to start with? And then ask for referrals from employees that are doing an above average job at their job?
Consider the quality of their managers, too. Just sayin.
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