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Started By
Message
Flight reimbursement for family of 5 realistic amounts (Delta)
Posted on 12/15/25 at 10:20 am
Posted on 12/15/25 at 10:20 am
Last Sunday, my family of 5 came home from Europe and arrived around 3pm ATL time from Europe for our 6:05 connecting flight home to VPS (Destin/ Ft Walton). At 7:30 they canceled our flight, with 5 of us it was realistically going to be noon at the earliest for us all to get home.
I believe due to weather our pilot timed out. shite happens, I get it.
Delta refunded us $14.60 each.
I had to rent a car and drive home because I had to get to work and my kids to school the next day. There were 5 of us, so even with there being an 11pm flight, a 7am flight, and a 9am flight it would have likely taken close to a full day for all of us to get home.
Most of those details don't matter, I get it.
I used Chase points for the flight. I'm not going to be that butthurt or spend hours fighting with Delta, I was thinking like $30-50 would have been "fair". Thoughts?
ETA: Rental car was like $450 plus gas. So my wife is fairly pissed. My only point of connection is we were in Atlanta, Delta's home base and hub. If anywhere shouldn't be a pilot time out issue, its that. So it was all about a cost saving business decision by Delta, so the $73 they offered for 5 of us seems like a major slap in the face.
I believe due to weather our pilot timed out. shite happens, I get it.
Delta refunded us $14.60 each.
I had to rent a car and drive home because I had to get to work and my kids to school the next day. There were 5 of us, so even with there being an 11pm flight, a 7am flight, and a 9am flight it would have likely taken close to a full day for all of us to get home.
Most of those details don't matter, I get it.
I used Chase points for the flight. I'm not going to be that butthurt or spend hours fighting with Delta, I was thinking like $30-50 would have been "fair". Thoughts?
ETA: Rental car was like $450 plus gas. So my wife is fairly pissed. My only point of connection is we were in Atlanta, Delta's home base and hub. If anywhere shouldn't be a pilot time out issue, its that. So it was all about a cost saving business decision by Delta, so the $73 they offered for 5 of us seems like a major slap in the face.
This post was edited on 12/15/25 at 10:24 am
11
Posted on 12/15/25 at 11:49 am to baldona
You should purchase yearly travel insurance, would have covered all of that. I have it for wife, me and daughter, cost like $450 a year through Allianz.
Posted on 12/15/25 at 11:53 am to baldona
You’re not being unreasonable—$30–$50 per person seems reasonable. A quick, polite complaint to Delta is probably worth a try.
Posted on 12/15/25 at 11:57 am to baldona
Damn and i was pissed when Spirit gave me $57 against a $120 flight.
. That's much worse.
. That's much worse.
Posted on 12/15/25 at 12:20 pm to baldona
quote:
Chase points
If you used a CSR card for any of it would their travel insurance help?
Posted on 12/15/25 at 1:10 pm to Yeti_Chaser
Check the Chase insurance. It’s saved me a time or two. And they are very easy to work with (sapphire reserved)
Posted on 12/15/25 at 2:18 pm to Shotgun Willie
quote:
You should purchase yearly travel insurance, would have covered all of that. I have it for wife, me and daughter, cost like $450 a year through Allianz.
This just happened to be a points purchase through the portal as that’s the best deal I found, I’ll probably never use the portal for a big family trip again and instead transfer to the carrier. Normally if this was through delta or straight purchase most of my CC’s would have some sort of coverage here think.
What’s crazy to me, is if we were 3-4 individuals offering each of us $15 is a joke. I don’t know how that all works with it being a connecting flight and the small leg of an international flight.
I’m also fairly shocked that a company like delta would even offer something as low as $15. Who would be happy with that? I’d have almost preferred them giving me some bullshite small print reason for no refund.
Posted on 12/15/25 at 2:40 pm to Shotgun Willie
quote:Allianz shows several types of plans on their site. What specific type of policy of Allianz did you purchase that would pay for Baldona's car rental cost for a canceled segment of that long(er) trip? Thanks.
You should purchase yearly travel insurance, would have covered all of that. I have it for wife, me and daughter, cost like $450 a year through Allianz.
Posted on 12/16/25 at 3:03 pm to baldona
quote:
Flight reimbursement for family of 5 realistic amounts (Delta)
quote:
I believe due to weather our pilot timed out. shite happens, I get it.
Unfortunately Delta doesn't owe you anything outside of refunding the unused portion of your ticket. Since it was on points, that likely amounts to a few dollars in taxes.
From the Delta website
quote:
Please note that we’re unable to provide reimbursement for delays or cancellations arising from factors outside of our control, such as:
Air Traffic Control delays
Weather delays
In addition, Delta does not reimburse the following types of expenses:
Prepaid expenses, including hotels and activities at your destination
Alternative transportation to your final destination
Lost wages
Posted on 12/16/25 at 7:37 pm to baldona
You need to look up EU 261. Since your flight began in the EU, even having a connecting flight cancel in the US on your way home would count. You need to ask delta for $$. This article below at least has the generics, need to be specific in your request to delta. There's no way a refund of $14 is appropriate especially given the delay would have been overnight. Should've been comped a hotel. Id ask for eu 261 for all 5 travel members given the overnight rebooking.
LINK
Here's another article with 'weather' descriptions. I'd fight this
LINK
LINK
Here's another article with 'weather' descriptions. I'd fight this
LINK
This post was edited on 12/16/25 at 7:42 pm
Posted on 12/16/25 at 9:01 pm to CuseTiger
Thanks for referencing it, that's exactly what I was going to do. From the second link:
Airline staffing is not in that list.
quote:
In order to be certain that weather conditions qualify as exceptional, they must be wholly exceptional and directly affect the flight in question. This usually results in actions taken by third party authorities resulting in:
i Air Traffic Control (ATC) reducing the number of slots available to Airlines
ii ATC deciding to delay a flight causing knock-on problems throughout the day.
iii An airport is closed due to bad weather by the authorities
Airline staffing is not in that list.
Posted on 12/16/25 at 11:20 pm to CuseTiger
I’m trying to get this at present and they make it very difficult.
Posted on 12/17/25 at 12:05 am to CuseTiger
Totally missed his post above about beginning in Europe, definitely file for EU 261 compensation.
Posted on 12/17/25 at 8:35 am to zippyputt
Who, Delta? I filed under the same EU rule and was paid for a suit and toiletries in under 10 days with United. It took me about four minutes on the phone.
Posted on 12/17/25 at 9:24 am to LemmyLives
quote:
Who, Delta? I filed under the same EU rule and was paid for a suit and toiletries in under 10 days with United. It took me about four minutes on the phone.
I had to get a firm involved to get my money back from Air France.
Posted on 12/17/25 at 9:32 am to baldona
Did you book with a chase card with travel insurance?
Posted on 12/17/25 at 9:36 am to baldona
quote:
Delta refunded us $14.60 each.
Sorry for the silly question, but did they refund the points back as well? Or because it was bought with Chase points and not Delta Sky Miles, they gave you the (low) cash amount?
I guess the Chase and Capital One cards that accrue points for travel give one more options than just a single carrier or hotel chain, but is this the trade off?
Posted on 12/17/25 at 9:49 am to baldona
Submit a formal request with delta with your rental car receipt. I have on a few occasions been refunded (not fully, they have negotiated rates with hotels and car rental companies) that they will go up to.
I had an AA flight that was recently diverted to AMA, missed my connection in DFW. They compensated me for my uber to and from a hotel, and the hotel. They did not pay for the SWA flight.
I had an AA flight that was recently diverted to AMA, missed my connection in DFW. They compensated me for my uber to and from a hotel, and the hotel. They did not pay for the SWA flight.
Posted on 12/17/25 at 10:03 am to H2O Tiger
quote:
Unfortunately Delta doesn't owe you anything outside of refunding the unused portion of your ticket.
I've taken this issue up with Delta before when "weather" becomes the issue.
My question to them is at what point is it no longer a weather delay and actually a failure in operational management? The CSR's and supervisors never have an answer. There are obvious weather situations that are unplanned and unpredictable. But for Delta to cancel a 45 minute flight with a 6pm departure from their worldwide hub at 7:30pm is a business decision, not a weather one.
Posted on 12/17/25 at 11:26 am to baldona
If this was "last Sunday" meaning the 7th - that was fog on the gulf coast. Was flying into Pensacola, we were ten minutes from landing (just before 4:00 PM) and diverted to Atlanta, Southwest finally cancelled the flight around 9:00 PM, didn't leave until Monday morning. Weather issue, not the fault of the airline. You can always ask, but they can't do shite about the weather.
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