I’m noticing a big trend with DoorDash, Uber Eats, etc

I’ve seen various year end driver reports, I don’t think people realize how badly they get screwed. I think that’s actually the business model, get people to drive until they figure out they aren’t making any money. Seriously, after the fees and mileage they provide to you, on a tax basis you might be making $5-10/hour. Now I’m sure there are ways to game that system to make decent money, but the services are relying on people that can’t put it together

With uber eats, I found out recently that there is basically no way to talk to a human - no email address and certainly not a phone number. I basically ordered from a third party that pretends to be a real restaurant on Uber Eats and never brings the order. After some research, a chargeback against Uber typically results in account deactivation.

Just an increasingly greedy middle man.

The Door Dash subreddit is interesting. Basically everyone is getting screwed: the restaurants, the drivers and the customers. The doofuses that run Door Dash are doing fine

We have three for our restaurant in the UK:
Deliveroo (DoorDash)
Ubereats
Just Eat

Each service takes roughly 30%, and we pay to advertise. We raise our prices 20% on the apps, but sometimes the deliveries take an hr. Gumbo, jambalaya, hell any food after an hr ain’t gonna be great. Our reviews aren’t great, and we’ve even ubered twice to deliveries ourselves to make things right.

We are convinced that the apps are another revenue stream, and we’re giving ourselves 3 more months to figure it out, but I can see why other restaurants aren’t using them any longer.

All the major fast food players have POS systems that integrate with Door Dash, UE etc

You won’t find any customer of any of the third party delivery platforms who will say a good thing about them. You can raise your prices 30% and still have trouble maintaining any decent margins. Between things like driver theft and refunds, it’s really not worth using these platforms for most restaurants

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You won’t find any customer of any of the third party delivery platforms who will say a good thing about them.

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If deliveries were so profitable, more of these restaurants/ fast food would offer it themselves. 30% cut is insane when you just consider the margins. Tons of fast food places have their own apps now, all they need is to add a delivery driver.

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Those services are for the lowest common denominator of society

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Purely anecdotal, but at my work, the lowest skilled and lowest paid are the ones to utilize food delivery services for lunch or breaks. The higher paid, more skilled people bring their lunch.

And some people wonder why they can't get ahead in life.

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Not to mention he said that they don’t really make much money off these services

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So they make even less money on that same food when they serve it to someone in the store?

It's revenue they wouldn't have unless this service was available. If they can't make money off of cooking food and handing it to a delivery guy, then maybe they shouldn't be in business anymore.


The review excuse is a very valid one.
Complaining about the ordering system seems like a lazy excuse that people who aren't capable of problem solving have issues with.
Claiming you don't really make much money when someone orders food off Uber eats Door dash is just silly.


edit. maybe i should have read the thread. didn't realize they take 30% of the food order. That's ridiculous considering the other fees they charge the customer.
I rescind my previous ignorant statements.

I don't understand people who spend money on Door Dash regularly. It's such a rip off the few times i've used it while traveling

Another prime example of how far society has fallen

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Complaining about the ordering system seems like a lazy excuse that people who aren't capable of problem solving have issues with.

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This really is a big issue.
Like, we have a POS (point of sale) for the restaurant orders, and then, with our three apps, creates three different streams of orders.
At our place, with us serving gumbo, jambalaya, red beans, etc, most of our food is already prepared to order, so it's not an issue, but at places where everything is prepared to order, it is def an issue.
There is a third party integrator that helps, but it's £199/month, which would further eat into our profits.